Poornima Balya

CEO

Bengaluru, Karnataka, India14 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Strengthened client retention through proactive engagement.
Built high-performing teams for complex projects.
Enabled operational efficiency across multi-location centers.

Stackforce AI infers this person is a Client Services Leader in the IT Services industry with a focus on Talent Management.

Contact

Skills

Core Skills

Client Account ManagementTalent Acquisition

Other Skills

Business DevelopmentTeam ManagementCandidate ScreeningRecruitingSourcingHuman ResourcesScreeningTalent ManagementVendor ManagementManagementNew Business DevelopmentEmployee EngagementExecutive SearchEmployee RelationsMarket Research

About

As a results-driven Client Services and Talent Leader with over a decade of experience in the technology industry, I’m passionate about building meaningful partnerships that drive sustainable growth and long-term client success. In my current role as General Manager – Client Services at ZiniosEdge Technologies, I lead cross-functional teams that deliver value-driven solutions to clients across industries. My focus areas include relationship excellence, strategic delivery, and team empowerment — ensuring every engagement translates into measurable business impact. Key Highlights: • Strengthened client retention and satisfaction through proactive engagement frameworks. • Built and scaled high-performing teams to deliver complex client projects on time and with excellence. • Partnered with leadership to expand delivery capabilities and enhance operational efficiency. • Enabled seamless coordination across multi-location delivery centers in India for enterprise clients. I strongly believe that people are the foundation of every successful partnership. Whether managing client portfolios, guiding teams, or aligning strategy with execution — my approach blends empathy, agility, and accountability. Always open to conversations on leadership, collaboration, and the evolving future of client engagement in technology. Let’s connect! 🤝

Experience

14 yrs 9 mos

Total Experience

4 yrs 11 mos

Average Tenure

8 yrs 10 mos

Current Experience

Ziniosedge software technologies pvt ltd.,

4 roles

Associate Vice President

Apr 2026 – Present · 2 mos

General Manager - Client services

Promoted

Aug 2025 – Present · 10 mos

Senior Recruitment Manager

Promoted

Jul 2022 – Present · 3 yrs 11 mos

Manager Recruitment Staffing

Jul 2017 – Jun 2022 · 4 yrs 11 mos

3leads

2 roles

Associate Manager - Client Services

Promoted

Feb 2015 – Jul 2017 · 2 yrs 5 mos

3leads one of the fastest growing IT Services, Consulting and Recruitment & Staffing company from India with offices currently in Bangalore(India), Malaysia & Canada. Our core business includes IT Consulting ,Talent Search, HR consulting, and Staffing, Executive Search, Recruitment.We have the flexibility to meet different needs of Recruitment, HR Outsourcing and Staffing services.
My key responsibilities at 3leads Resources includes the following
Business Development & Client Account Management:
Lead Generation (Client Meeting & Presentation)
Deal Closure & Contract Negotiation
Client Account Management (Effectively managing client relations to ensure continual flow of business mandates from them)
Talent Acquisition (Head-Hunting) & Candidate Management for CXO level roles
Job Posting
Company mapping (Identifying top companies to get candidates from) & Candidate mapping (Identifying the most suitable candidates from the targeted companies)
Candidate Screening & Evaluation
Initial Interview-screening of recruiters for the Internal hiring
Team Management
Assigning targets & Helping them with their performance
Team's Training & Development

Business DevelopmentClient Account ManagementTalent AcquisitionTeam Management

Sr.HR, Business Development

Oct 2011 – Jan 2015 · 3 yrs 3 mos

Roles and Responsibilities:
 Identifying, Conducting research and targeting new business prospects.
 Liaising with new and existing clients over phone and in person.
 Coordinating with the recruitment team to handle client requirements.
 Managing and maintaining database of potential clients.
 Developing strong working relationship with prospective clients.
 Screening and short-listing candidates as per requirement needs.
 Scheduling and co-coordinating the interviews.
 Obtaining the feedback from the interviewers and analyzing the gaps, if any, from the feedback.
 Position requirements before pitching to the candidate.
 Working on lower, middle and top management as demanded by the situation.
 Meeting requirements across all the levels of organization.
 Direct sourcing from job portals.
 Head-hunting.
 Employee referrals.
 Advertisements.
 Scrutinizing, short listing, scheduling and coordinating.