Sep 2024 – Present · 1 yr 9 mos · United States · Remote

• As the Director of Guest Experience at Santa Barbara Trapeze Co., I lead and optimize customer communication, class operations, and promotional efforts to ensure a seamless and memorable experience for all participants and their families.
• ✨ Key Responsibilities:
• 📩 Manage all class communications, including sending schedules, updates, and reminders to parents, ensuring clear and timely information.
• 💰 Oversee invoicing and revenue tracking, maintaining accurate financial records and ensuring timely payments.
• 📝 Monitor class sign-ups via Sawyer and waiver completions through SmartWaiver, ensuring all participants are registered and cleared for classes.
• 🧗 Source and purchase essential equipment and supplies like ropes and chalk to support smooth class operations.
• 🎨 Coordinate the design, printing, and distribution of promotional materials, including flyers and banners for events and classes.
• 📊 Maintain and update the CRM system, ensuring accurate customer data, engagement history, and follow-up communication.
• 🧑‍🎨 Source and manage short-term contractors for creative and design-related tasks as needed.
• 🙋 Respond promptly to parent inquiries, assisting with class bookings, program information, and policy clarifications.
• 🎬 Edit and upload class videos to Google Drive and YouTube, enhancing engagement and brand visibility.
• 🛠 Tools Used:
• HiSawyer · SmartWaiver · Fireflies · GoHighLevel · Airtable · Vizard · G Suite (Docs, Sheets, Gmail, Drive)

Oct 2023 – Present · 2 yrs 8 mos · Australia · Remote

• As a Tour Admin Coordinator for Tour Local, I support end-to-end tour management and coordination, ensuring a seamless and engaging experience for both clients and partners. I handle itinerary planning, data entry, vendor communication, and promotional content creation to support a wide range of domestic and international tours.
• 🔧 Key Responsibilities:
• 🧾 Manage passenger information in Rezdy with precision, maintaining accurate and up-to-date records across all bookings.
• 🛏️ Prepare detailed naming and rooming lists, ensuring well-coordinated accommodation and smooth tour logistics.
• 🗺️ Design engaging itineraries and tour highlights, tailored to client interests and enhancing overall trip experiences.
• 🎨 Create brochures and flyers to promote tours and seasonal campaigns, boosting marketing visibility.
• 🚐 Assist in planning and coordinating transport, accommodations, and activities, guaranteeing efficient and enjoyable travel experiences.
• 📦 Create and manage service orders in Rezdy, overseeing the full booking process and confirmation workflows.
• 📧 Communicate with accommodation providers and activity vendors to confirm bookings and ensure flawless execution.
• 🛠 Tools Used:
• Rezdy · G Suite (Docs, Sheets, Gmail, Drive)

Aug 2023 – Sep 2023 · 1 mo · London, England, United Kingdom · Remote

Mar 2023 – Dec 2025 · 2 yrs 9 mos · Sunnyvale, California, United States · Remote

Mar 2023 – May 2023 · 2 mos · India · Remote

• I served as a Data Steward, meaning I am asked to conduct web research for doctors and hospitals, and then add and update the information in our database. It is a crucial role in ensuring data accuracy that warrants responsible and reliable management practices.
• 🛠 Tools Used:
• Okta, Veeva, Google sheet, DMC, IMC, Google web research

Dec 2022 – Present · 3 yrs 6 mos · United States · Remote

• I lead job application support operations for GovTechCon, serving as the main point of contact for clients across various industries. I specialize in optimizing online presence (especially LinkedIn), crafting compelling application materials, and driving strategic job submissions that align with client goals.
• 🔧 Key Responsibilities:
• 💼 Serve as the primary consultant for job application support, guiding clients through resume enhancement, cover letter optimization, and platform-specific applications.
• 🌐 Leverage LinkedIn and professional networks to boost client visibility and connect them with relevant employers, recruiters, and opportunities.
• 👥 Manage and mentor a team of 5, overseeing project workflows, task assignments, and delivery timelines.
• 🧠 Develop and implement customized application strategies, aligning with individual client objectives and market expectations.
• 📋 Maintain and organize client data using Airtable, ensuring accurate records of resumes, applications, and follow-ups.
• 🔄 Provide regular progress reports and updates to clients, enhancing transparency and engagement.
• 🧑‍🤝‍🧑 Foster a collaborative team environment, promoting communication, accountability, and knowledge sharing.
• 🔐 Handle all client documents with strict confidentiality, adhering to data protection standards and best practices.
• 🛠 Tools & Platforms:
• LinkedIn · Airtable · Slack · Asana

Dec 2022 – Aug 2023 · 8 mos · Nigeria

• As a Virtual Assistant, I research clients on LinkedIn and ensure that their information is updated and accurate in a spreadsheet.
• Tools: LinkedIn, Google Sheet, PDF, Excel

Dec 2022 – Mar 2023 · 3 mos · New York, United States

• Posted content on LinkedIn, Instagram, TikTok, Facebook, and Google through metricool
• Tools: metricool

Oct 2022 – Sep 2024 · 1 yr 11 mos · Ontario, Canada

• Post job ads, screen applications, and interview candidates to their qualifications for job openings based on experience, skills, and personality traits. Process salary for the contractors
• Tools: QuickBooks, RecruitCRM, Clickup, Outlook, Indeed

Aug 2022 – Aug 2023 · 1 yr · Mumbai, Maharashtra, India

• As an executive assistant, my job is to handle all the day-to-day tasks and administrative work for my team. This includes everything from sales to administration.
• Tools: HubSpot sales, IndiaMart

Jul 2022 – Jun 2024 · 1 yr 11 mos · Delhi, India

• As a key team member supporting the Founder, I led administrative, HR, and financial operations to ensure seamless business functioning and organizational growth at Hrim, a dynamic and evolving business.
• 🌟 Key Responsibilities:
• 🧭 Executive Support & Office Coordination
• Acted as the primary point of contact for the Founder’s Office, handling scheduling, meetings, travel coordination, and daily administrative tasks.
• Maintained organized filing systems and document archives to ensure fast retrieval and efficiency.
• 🧾 HR Operations
• Managed end-to-end HR processes including onboarding, offboarding, and maintenance of personnel records.
• Generated and distributed monthly salary slips, ensuring accuracy and transparency in compensation and deductions.
• Handled confidential employee information with discretion and compliance.
• 💸 Finance & Invoicing
• Created and processed invoices for both clients and vendors, ensuring alignment with accounting standards and payment timelines.
• Collaborated with the finance team to reconcile transactions and maintain updated records.
• 📣 Internal Communication & Reporting
• Prepared presentations, reports, and business documentation for internal and external stakeholders.
• Acted as a liaison between the founder and various internal teams to streamline operations and communications.
• 🛠 Tools Used:
• Zoho Invoice · GSuite

May 2022 – Oct 2022 · 5 mos · Romania

• Scheduled appointment
• Travel booking
• Lead generation
• Calendar management
• Research/Sourcing

Apr 2022 – Jan 2023 · 9 mos · India

Feb 2022 – Present · 4 yrs 4 mos · United States

• As a freelance Lead Generator at Make a Website Design, I help businesses grow by identifying and engaging high-quality prospects through strategic research, targeted outreach, and consistent engagement across multiple platforms.
• 🔍 Key Responsibilities:
• 📊 Market Research: Conduct in-depth research to identify ideal prospects, industry trends, and high-potential niches aligned with client objectives.
• 📋 Lead List Building: Develop, organize, and maintain accurate lead databases with detailed contact information to streamline outreach efforts.
• 🗣 Outreach Strategy: Design tailored outreach campaigns for platforms like LinkedIn, Instagram, and Facebook, while integrating tools like NetSuite, CallRail, and AnswerConnect for seamless follow-ups.
• 🤝 Lead Engagement: Connect with potential clients, build rapport, initiate meaningful conversations, and nurture leads into qualified sales opportunities.
• 📝 Content Creation: Create compelling content (social posts, updates, and articles) that position clients as thought leaders and attract inbound interest.
• 📈 Analytics & Reporting: Track outreach success and lead conversion rates, providing clients with transparent performance reports and actionable insights.
• 🛠 Tools Used:
• NetSuite · AnswerConnect · CallRail · Craigslist · LinkedIn · Instagram · Facebook · Yelp

Oct 2021 – Present · 4 yrs 8 mos · Pulluvillai · On-site

• Directing an elite sourcing and operational team at Deva Tech, managing high-volume data-mapping and talent tracking systems for enterprise clients in North America and APAC. Overseeing premium data extraction, target screening, and compliance.

Jun 2021 – Mar 2024 · 2 yrs 9 mos · United States

• Led targeted recruitment initiatives for military and correctional officer roles across the United States. Collaborated closely with hiring teams to identify, engage, and place qualified candidates while overseeing a high-performing recruitment team.
• 🌟 Key Responsibilities:
• 🪖 Veteran & Military Recruitment
• Spearheaded end-to-end recruitment for military candidates, aligning sourcing strategies with veteran skillsets and placement requirements.
• Actively built relationships with veteran communities and support networks to foster long-term talent pipelines.
• 👮‍♂️ Correctional Officer Hiring
• Managed specialized hiring for Correctional Officer roles, including job postings, applicant screening, and interview coordination.
• Ensured candidate compliance with role-specific eligibility and background check requirements.
• 👥 Team Leadership
• Supervised and coached a remote team of 8 recruiters, assigning tasks, reviewing performance, and supporting day-to-day operations.
• Facilitated ongoing training and process improvements to enhance team productivity and applicant experience.
• 🔍 Sourcing & Outreach
• Utilized Indeed, LinkedIn, and Crelate to source candidates, track applications, and manage candidate engagement efficiently.
• Developed job descriptions and campaign messaging aligned with organizational branding and values.
• 🛠 Tools Used:
• Indeed · LinkedIn · Crelate

May 2021 – May 2022 · 1 yr · Dubai, United Arab Emirates

• Created the JD and posted it on job boards
• Maintained knowledge of trends, best practices, regulatory changes,
• and new technologies in human resources, talent management, and
• employment law.
• Screening the resumes and filtering the candidates
• Scheduled interviewss and prepared the contract for new hire
• Salary processing and Attendance checking
• Updated the Zoho CRM and Zoho people
• Camera checking and attendance monitoring

Oct 2020 – Present · 5 yrs 8 mos · Nagercoil, Tamil Nadu, India · On-site

• 💎 TOP-RATED PLUS Badge for 4 Consecutive Years
• ✅ 170+ projects completed | 💯% Job Success Score | 9,000+ hours worked
• As a multi-skilled freelancer, I specialize in Data Entry, HR/Recruitment, and Job Application Support, consistently delivering accurate, timely, and value-driven results to clients across the globe. I’m known for my integrity, strong communication, and quick turnaround times, with clients in various time zones including IST, EST, CST, PST, and MT.
• 🔑 Key Services:
• 🎯 Job Application Support: Resume & cover letter writing, job sourcing, and full application handling
• 🧾 Data Entry & Web Research: High-accuracy input, mining, scraping, and annotation
• 🧠 HR & Recruitment: End-to-end talent sourcing, job description creation, ATS use
• 📣 Social Media & Admin: Post creation, scheduling, customer response, project support
• 💬 Client Testimonials:
• 🗣 “Rohini is attentive, honest, and works with integrity… Great hire!” – Eden Broggie
• 🗣 “Her positive attitude and wide range of knowledge will be an asset to any organization.” – Burke McKenzie
• 🗣 “I received so many job interviews based on her hard work. Excellent communication.” – Thelma Syed
• 🛠 Tools & Platforms:
• Canva · Notion · ClickUp · Airtable · Zoho · RecruitCRM · JobScan · Smartwaiver · Sawyer · Asana · QuickBooks · Monday.com · Crelate · Apollo · Snov.io · ZoomInfo · Rezi · Rezdy · and more

Aug 2020 – Mar 2021 · 7 mos · Mumbai, Maharashtra, India

• Handled two companies
• Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings.
• Set all the process for the new Startup Company
• Mapping the correct resume to the jobs in ATS
• Partners with the leadership team to understand and execute the organizations human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
• Oversees employee disciplinary, terminations, and investigations.
• Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Scheduling online assessment test and Interviewing the candidate
• Offer releasing and collecting joining documents
• Generated new EMP ID in HRM
• Conducting Induction to the new employees
• Opening ESI and PF account and Generating ID card
• Handling Employee Grievances, Payroll and leave management
• Sourcing candidates in LinkedIn and Job posting in Webpage
• Attending client and management meetings
• Creating HR Policy and SOP for new startup company
• PowerPoint presentation for induction
• Handling Compliances, Bonus and Medi Claim
• Training and follow up with coordinators on work done

Jan 2017 – May 2019 · 2 yrs 4 mos · India

• Develop and implement curriculum for language lab sessions, incorporating diverse instructional materials and technology to facilitate language acquisition.
• Assess language proficiency to gauge student progress and adjust teaching methods as necessary.
• Collaborate with language faculty to synchronize language lab activities with classroom lessons, reinforcing learning objectives.
• Customize teaching methods to accommodate diverse learning styles and proficiency levels.Integrate multimedia resources and interactive software into language lab sessions to enhance engagement and reinforce language skills.
• Collaborate with school administration and fellow educators to develop and implement initiatives to improve language learning outcomes and student success.

Jan 2015 – Sep 2016 · 1 yr 8 mos · Chennai, India

• Interacting with different team and analyzed the requirements of organization.
• Head for HR team with 6 executives.
• Job posting in Naukri and other job portals.
• Executing full life cycle from interview call letter till new hire confirmation.
• Understanding the process flow from respective team and explain to hiring manager.
• Conducted induction and processed joining formalities.
• Ensure hiring the best potential quality talent for the Group within minimum possible time and budget.
• Partially handled US IT recruiting and has some experience in recruiting Business Analyst, Business Systems Analyst, Data Analyst, Sales force Business Analyst and Business Intelligence Analyst, Java and .Net
• Experienced in using Job Portals like, Dice, LinkedIn, Naukri, Indeed, Glass Door, Monster etc.,
• Quarterly and annual Performance Management that includes performance incentive plans for all level employees.
• Handling Employee Grievances, Payroll and leave management.
• Conducted Employee Engagement Activities.
• Following up with the candidate to whom the offer has been issued.
• Salary negotiation, salary fitments and issuing offer letters.
• Designed induction and orientation program for employee.
• Updating the Manpower Chart and the Recruitment Status.
• Conducted Exit interview and effectively coordinated to retain resources.
• Leaves calculations and salary deductions.
• Ensuring that exit formalities of employees.
• Maintaining Daily Record.
• Monitor HR KPI and achievement of monthly targets on a regular basis.
• Attendance calculation and checking late arrivals for salary process.

Sep 2012 – Oct 2014 · 2 yrs 1 mo

• Managed and developed cost saving initiatives in conjunction with the procurement team
• Trouble shooted existing products implementing corrective actions plans.
• Identified and recommend changes to systems and processes as appropriate.
• Gained approval for the use of new printing and packaging solutions
• Sorted out the sample delay problems
• Worked with the Process team on pre-production runs, ensuring customer approval of packaging
• Followed risk management procedures
• Worked on Management Reports (Sample development cost, order receipt, Sales commission etc.,)
• Coordinated with purchase department on material requirement and cost analysis.
• Attended conference meeting with my coordinators in various countries
• Taken weekly conference calls with other countries for the development of nominated products
• Followed up with production team on sample ready date for timely delivery
• Did in-house QC check to ensure that samples is made as per the spec and color detail of the customer /buyer
• Negotiated costs with marketing teams in order to achieve marginal goal
• Followed up with Sales / Marketing team on approval of samples submitted
• Maintained order receipt details to calculate the commissions for sales team
• Created, maintained and prepared style wise folders for accurate production handover
• Maintained soft and hard copy of all the development with complete details for easy retrieval and reference.

Mar 2010 – Aug 2012 · 2 yrs 5 mos

• Implemented HR policy and procedure.
• Head for a HR team with 2 executives.
• Planned for Organizational recruitment.
• Trained the employees to set KPIs.
• Worked on Management Reports and analyzed the requirement of organization.
• Worked on Employee Relation and Employee Engagement.
• Made the joining documents of employees, Created company mail ID, ID card and Swipe card issuing.
• Identified the training needs, developing training programs to ensure constant learning and development of employees.
• Conveyed the Policies and rules to the employees.
• Scheduled Talent Management meetings.
• Conducted programs for motivation and stress relief for employees.
• Maintained the records of employees.
• Actively involved in the performance appraisal procedure including updating KRA.
• Notifying department heads of the appraisal period and ranking method.
• Attended Union meetings and handled Union Grievances.
• Administered contract labors, handled their grievance and maintained their records.
• Tracked the daily attendance of the employees.
• Presented the employees performance report in front of HR manager.
• Assist the accounts department for making the salaries of employees.
• Made coordination with various departments.
• Training and Development, Payroll Processing.
• PF/ESI contribution, Skill Matrix, Arranged staff loan, lunch and Bonus.
• Handled ISO audits and maintained ISO records.