Oct 2022 – Sep 2024 · 1 yr 11 mos

• Leadership and Team Management: Led a high-performing team of 22 employees, achieving a 95% retention rate and improving team satisfaction scores by 15% through mentorship and coaching.
• Operational Excellence: Managed VMC infrastructure tools for over 12,000 hosts and 3 million VMs across multiple regions, supporting 1,500 customers.
• Automation and Scalability: Built and deployed 30 microservices on Kubernetes, creating a self-service platform for managing VMC on AWS, and developed Optimus for critical services like remediation and troubleshooting.
• Strategic Planning and Roadmaps: Defined roadmaps, prioritized features with product management, architects, and operations teams, and aligned plans with company OKRs.
• Innovation and Efficiency: Increased operational efficiency by 30% with Auto Remediation services, standardized operator tooling across various cloud environments, and optimized RTS scripts to reduce operational costs.

Jan 2021 – Oct 2022 · 1 yr 9 mos

• Team Leadership: Led an 8-member team, ensuring SDDC availability, reliability, and performance in Hybrid Cloud environments.
• SRE Strategy: Implemented SRE best practices, defined SLOs, and set error budgets aligned with business goals.
• Operational Improvements: Reduced MTTR by 20% with proactive monitoring and alerting systems, and improved incident response and post-mortem processes.
• Collaboration: Worked with development, platform, and security teams to enhance VMC reliability.
• Quality Assurance: Introduced stricter SLAs in code reviews, reducing production bugs by 20%.
• Mentorship: Fostered a culture of learning and innovation through mentorship and career development.

Aug 2019 – Jan 2021 · 1 yr 5 mos

• SDDC Expertise: Extensive knowledge and hands-on experience in troubleshooting customer issues with SDDC components.
• Automation: Developed scripts to aid operations teams in issue triage and remediation.
• Monitoring: Maintained and enhanced monitoring and alerting systems with auto remediation for VMC issues.
• Collaboration: Improved proactive monitoring and infrastructure maintenance through cross-team collaboration.
• Incident Management: Participated in incident response, root cause analysis, and post-mortem processes to enhance reliability.
• Technical Guidance: Provided technical guidance to junior SREs and cross-functional teams.

Dec 2015 – Jul 2019 · 3 yrs 7 mos

Jun 2011 – Nov 2015 · 4 yrs 5 mos · Bangalore, India

• Designing and building cloud service models including Infrastructure-as-a-Service (Iaas) using openstack.
• #Project : POC - Openstack simulator
• Client : Internal
• Team Size : 5
• Environment : Openstack, Python.
• Domain – Cloud Computing
• Description: Openstack simulator is a network function build on openstack for virtualization of instances,monitoring and collecting data through dashboard from multiple openstack environment.It provides the solution for discovering, managing and configuring multiple openstack environment in data center.
• Roles and Responsibilities:
• Analysis of the specifications and requirements .
• Setting up the environment and configuration of openstack services.
• Design and develop a solution to interact with multiple openstack environemnts in data center using openstack python api.
• Involved in Coding & Unit Testing for the requirements.
• R & D on different tools for monitoring and collecting the status which can be used in the Project Implementation.

Dec 2006 – May 2011 · 4 yrs 5 mos · Bangalore, India

• Designed and developed various automation tools around EMC control center(ECC) product. And also worked as customer facing engineer on SAN management application.
• #Project : EMC ControlCenter (ECC) SAN Manager Agent
• Client : EMC Corporation
• Role : Developer
• Environment : C, C++, Windows, Solaris
• Description : EMC Ionix Control Center SAN Manager provides a single interface for managing storage area network (SAN). It is the industry’s most comprehensive SAN management application. With Ionix Control Center SAN Manager, you can discover, monitor, manage, and configure your complex heterogeneous SAN environments faster and easier.
• SAN Manager is an application in the EMC ControlCenter family, provides a single application to support the entire switched fabric infrastructure. SAN Manager enables you to perform discovery of the logical and physical view of the SAN through ControlCenter agents. You can allocate storage to hosts by creating zones and masking devices.
• Major Responsibilities: -
• As a part of Control Center SAN Management Team I was responsible for the development, enhancement and maintenance of SAN Mgr agent. SAN Mgr agent is software components written completely in C/C++ on multiple platforms like Windows and Solaris. Code for agent on these platforms require in depth knowledge in C/C++, Multithreading, Socket Programming, Data Structures and Storage network area (SAN) domain knowledge.

Jul 2004 – Nov 2006 · 2 yrs 4 mos · Bangalore, India

• Developed and deployed Asset Management application using Java/J2EE Technologies.