Kiarra Gwyneth D.

Operations Associate

Metro Manila6 yrs 9 mos experience

Highly Stable

Key Highlights

7+ years in customer service and project management.
Expert in streamlining workflows for better customer experiences.
Proven track record in training and coaching teams.

Stackforce AI infers this person is a Customer Experience and Project Management professional in the SaaS industry.

Contact

Skills

Core Skills

Project ManagementCustomer SupportContent CreationTalent AcquisitionSoft Skills TrainingCoaching & Mentoring

Other Skills

Client FulfillmentData ManagementKPI PerformanceProblem SolvingTeam ManagementCross-Cultural Communication SkillsOffice AdministrationOrganization SkillsVirtual AssistanceAdministrative AssistanceAnalytical SkillsSkill DevelopmentMicrosoft OfficeCommunicationGoogle Sheets

About

Project Manager | Customer Experience & Operations I help growing teams turn chaos into clarity — so projects run smoothly and customers stay loyal. With 7+ years in customer service as a Soft Skills Trainer and Customer Support Specialist, I’ve supported, trained, and coached agents while building systems that reduce churn and strengthen customer trust. My edge? I combine project management, customer success, and communication — because great customer experience doesn’t start at support. It starts behind the scenes. If you care about clear communication, strong systems, and long-term customer loyalty, let’s connect and share our journeys together 🌟

Experience

6 yrs 9 mos

Total Experience

1 yr 11 mos

Average Tenure

5 mos

Current Experience

Aya healthcare

Client Fulfillment Coordinator

Jan 2026 – Present · 5 mos · Remote

Managed end-to-end staffing fulfillment by coordinating clinician submissions, scheduling, and shift coverage while ensuring timely placements. Collaborated with internal teams to match talent with client needs, maintained accurate data and reporting, and supported the full staffing lifecycle with a focus on efficiency, accuracy, and KPI performance.

Client FulfillmentData ManagementKPI PerformanceProject ManagementCustomer Support

Bigdaymemories

Project Manager

Jul 2025 – Jan 2026 · 6 mos

As a Project Manager, I oversee the full client journey from contract signing to final gallery delivery, ensuring every stage—from engagement shoots to the wedding day and post-production—is executed seamlessly. I coordinate across photographers, videographers, editors, and appointment setters to keep timelines on track, maintain clear communication, and deliver a smooth, high-quality experience for every client.

Project ManagementProblem SolvingTeam ManagementCross-Cultural Communication SkillsCustomer SupportOffice Administration

Athena

Venture Scout

Apr 2024 – Oct 2025 · 1 yr 6 mos

🚀 Helping Builders Become Funded Founders
At Athena VC, we fund solo technical founders before anyone else—no co-founder, no traction, no problem. We invest $30K-$50K for 3-4% equity and work hands-on for 6 months to help founders validate, build, and launch.
As a Venture Scout, I:
✅ Find & connect with high-potential founders—builders, indie hackers, and technical talent ready to launch.
✅ Help founders navigate the application process and refine their ideas.
✅ Support founders in early-stage validation—connecting them with users, investors, and mentors.
💡 If you’ve built something before, whether an MVP, a side project, or an open-source tool, we want to be your first believer.
📩 DM me if you’re ready to build. Or apply at Athena.vc

Organization SkillsVirtual AssistanceAdministrative Assistance

Contactout

Customer Support Specialist / Admin

Mar 2022 – Oct 2025 · 3 yrs 7 mos

Responded to customer queries and technical issues via email. Managed lead assignments for sales representatives.
Oversaw LinkedIn content, engagement, and scheduling. Designed graphics using Canva, Figma, and Kapwing.
Created and copywrote email templates; conducted influencer outreach.

Content CreationAnalytical SkillsSkill DevelopmentOrganization SkillsProblem SolvingVirtual Assistance+8

Psg global solutions

Talent Acquisition

Aug 2021 – Nov 2021 · 3 mos · National Capital Region, Philippines

Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.
Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.
Sets up interviews between candidates and hiring managers.
Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.
Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

Organization SkillsProblem SolvingVirtual AssistanceCommunicationAdministrative AssistanceOral Communication+2

Sykes philippines

Soft Skills Trainer

Jul 2018 – Jan 2021 · 2 yrs 6 mos · Mandaluyong, National Capital Region, Philippines

Researched and designed training modules
Provided soft skills training to new hires and existing agents/officers
Responsible for identifying communications opportunities of individuals and provided coaching when necessary
Planned and pitched projects that would help the business meet the goals
Created pro-tips that focused on grammar and soft skills using Canva
Conducted initial interviews with interested applicants who want to join the company
Attended training for skill improvement (Basic Training Delivery, Behavioral Interview, Coaching for the Win, etc.)

OnboardingCoaching & MentoringSoft Skills TrainingSkill DevelopmentOrganization SkillsEmployee Training+19