Robert Fink

QA Manager

Charleston, South Carolina, United States4 yrs 10 mos experience

Highly Stable

Key Highlights

Expert in AWS cloud infrastructure and deployment.
Proven track record in technical support and troubleshooting.
Strong background in full-stack development and automation.

Stackforce AI infers this person is a Cloud Infrastructure and Security Specialist with a focus on SaaS and Technical Support.

Contact

Skills

Core Skills

Cloud InfrastructureInformation SecurityTechnical SupportCloud DeploymentFull-stack DevelopmentBackend DevelopmentNetworkingIt InfrastructureUser Support

Other Skills

Amazon Web Services (AWS)LinuxGithub ActionsVulnerability ManagementAmazon EC2JavaScriptPythonTroubleshootingDebuggingSASTBash ScriptingAPI IntegrationJavaPython (Programming Language)HTML

About

I’ve always been drawn to solving complex problems and building systems that make a real impact. My career began in technical support and application troubleshooting, where I gained deep experience debugging distributed systems, analyzing logs, and resolving critical production issues. Over time, I expanded into infrastructure and cloud engineering, working with AWS to design and deploy scalable environments, using Docker to containerize applications, and implementing CI/CD pipelines to streamline development and deployment workflows.

Experience

4 yrs 10 mos

Total Experience

2 yrs

Average Tenure

8 mos

Current Experience

Keeper security, inc.

Senior QA Analyst, KCM

Oct 2025 – Present · 8 mos · Chicago, Illinois, United States · Remote

Build and maintain KCM QA environments across Linux and Windows using Docker and RPM deployments
Reproduce reported defects and verify fixes through regression and acceptance testing on new builds
Develop automation scripts to enhance QA workflows and improve testing efficiency
Document server configurations and troubleshooting procedures while supporting teammates with environment issues
Collaborate with development and automation teams to validate builds and ensure on-schedule releases

Amazon Web Services (AWS)LinuxInformation SecurityCloud InfrastructureGithub Actions

Black duck

Applications Engineering, Sr Staff Engineer / Sr Technical Support Engineer

Jan 2022 – Sep 2025 · 3 yrs 8 mos · Houston, Texas, United States · Remote

Provide advanced technical support for SAST SaaS products, diagnosing complex issues, analyzing logs, and collaborating with engineering teams to resolve defects
Deploy and configure AWS-based virtual machines with secure integrations across cloud services
Lead troubleshooting for high-priority accounts, resolving security issues and improving product stability
Develop Bash and JavaScript automation scripts and document solutions in Jira and Confluence to improve team efficiency and knowledge sharing

Vulnerability ManagementAmazon Web Services (AWS)Amazon EC2LinuxJavaScriptPython+7

Tata consultancy services

Software Engineer

Jun 2021 – Dec 2021 · 6 mos · New York, New York, United States · Remote

Developed full-stack web applications using Java, Spring Boot, and modern front-end technologies
Built and optimized backend services, databases, and secure authentication using OAuth
Managed source code with Git, including branching, merging, and conflict resolution
Collaborated with cross-functional teams through iterative development, code reviews, and scalable system design

JavaPython (Programming Language)HTMLCSSXMLSpring Boot+8

Apex systems

Technical Support Specialist

Aug 2020 – Dec 2020 · 4 mos · Mooresville, North Carolina, United States · Remote

Provided remote technical support for enterprise hardware, PCs, VoIP phones, and network infrastructure
Diagnosed and resolved hardware failures using Unix AIX command-line tools and remote desktop utilities
Created and maintained knowledge base articles to improve troubleshooting efficiency and team performance
Managed high-volume support cases while consistently exceeding team performance targets

Identity and Access Management (IAM)NetworkingComputer Hardware TroubleshootingUnix AIXNetwork TroubleshootingHardware Diagnostics+8

Mitec computer solutions

Cyber Security Intern

Jan 2020 – Feb 2020 · 1 mo · Elkins, West Virginia, United States · On-site

Performed security-focused system maintenance including malware removal, OS hardening, and data recovery
Configured and managed RMM tools and assisted with SIEM monitoring to identify vulnerabilities and threats
Supported security audits and system upgrades to reduce risk exposure and improve performance
Provided remote and walk-in technical support for software and hardware issues while improving system security

Security Information and Event Management (SIEM)Remote MonitoringManaged Services

Davis and elkins college

Information Services Technician

Aug 2018 – May 2020 · 1 yr 9 mos · Elkins, West Virginia, United States · On-site

Installed and maintained campus IT infrastructure, including network switches, fiber optics, and enterprise hardware
Provided technical support for students and faculty, managing system imaging, backups, and user accounts
Performed network testing and troubleshooting while ensuring compliance with TIA/EIA standards
Created technical documentation to streamline IT operations and improve support resolution times

NetworkingHardware InstallationActive DirectoryIT InfrastructureNetwork ConfigurationTroubleshooting+5