Sep 2024 – Present · 1 yr 9 mos

• Managed SD-WAN solutions using tools like Cisco Viptela and Velocloud, optimizing network performance for enterprise clients.
• Utilized Grafana and Splunk for real-time monitoring, analysis, and visualization of network performance metrics and logs.
• Provided end-user support across multiple locations, delivering timely assistance and resolution to technical issues.
• Responded to real-time alerts, reducing average downtime by 20% through proactive troubleshooting.
• Created and managed tickets via ServiceNow, ensuring adherence to SLA timelines.
• Proactively monitored ISP links, ensuring smooth traffic flow and uninterrupted connectivity.
• Effectively troubleshot and resolved a wide range of technical issues related to:
• Desktop and printer hardware
• Software applications
• Network connectivity
• Resolved internal and external connectivity issues, ensuring minimal downtime and consistent service availability.
• Conducted root cause analysis of network outages to ensure timely resolution and prevent recurrence.
• Performed regular security audits and risk assessments to maintain network integrity and compliance.
• Managed Wireless LAN Controller (WLC) firmware upgrades for enhanced performance and security.
• Monitored wireless network performance, traffic, and logs for proactive issue detection.
• Implemented and managed wireless optimization features:
• Band steering
• Load balancing
• RF optimization
• Configured and maintained user authentication and authorization systems.
• Implemented and maintained WAN optimization and acceleration policies.
• Monitored SD-WAN performance, traffic, and logs using Silver Peak Unity EdgeConnect.
• Troubleshot WAN connectivity issues, tunnel configuration problems, and application performance bottlenecks.

Nov 2023 – Aug 2024 · 9 mos · Hyderabad, Telangana, India · On-site

• Strong technical skills in working in LAN & WAN support
• Cabling, Installation, Termination
• Provided technical support to end-users, troubleshooting hardware and software issues
• Assisted with the deployment and configuration of Microsoft Office applications
• Configured and maintained Exchange Online, including email routing and spam filtering
• Managed user accounts, groups, and licenses using Microsoft 365 Admin Center
• Implementing backup and recovery strategies for Microsoft 365 data to prevent data loss
• Ensuring compliance with regulatory requirements and generating reports on usage, security incidents, and compliance status
• Configuring and deploying Office applications, including updates and licenses
• Creating, modifying, and deleting user accounts, as well as managing user permissions and licenses
• Collaborated with vendors and service providers to troubleshoot and resolve network connectivity issues
• Conducted network performance monitoring and analysis
• Provided technical support and troubleshooting expertise to resolve network-related issues for end-users and clients

Nov 2023 – Aug 2024 · 9 mos

• LAN & WAN support, cabling, installation, and termination
• Troubleshooting hardware/software issues
• Microsoft Office deployment and configuration
• Exchange Online setup and maintenance
• Microsoft 365 Admin Center – user accounts, groups, licenses
• Backup and recovery strategies for Microsoft 365
• Compliance reporting and security monitoring

Mar 2023 – Nov 2023 · 8 mos · Hyderabad, Telangana, India

• Upgrading, installing and configuring new hardware and software to meet company objectives
• Implementing security protocols and procedures to prevent potential threats
• Creating user accounts and performing access control
• Performing diagnostic tests and debugging procedures to optimize computer systems
• Documenting processes, as well as backing up and archiving data
• Developing data retrieval and recovery procedures
• Designing and implementing efficient end-user feedback and error reporting systems
• Supervising and mentoring IT department employees, as well as providing IT support
• Keeping up to date with advancements and best practices in IT administration
• Monitoring and maintaining networks and servers

Mar 2023 – Nov 2023 · 8 mos

• Hardware/software upgrades and installations
• Security protocol implementation
• User account management and access control
• Diagnostic testing and system optimization
• Data backup, recovery, and documentation
• IT support and team supervision
• Network and server monitoring

May 2022 – Mar 2023 · 10 mos

• LTE 4G RTT and field installations
• Switch configuration and OSC site maintenance
• Site diary documentation and productivity evaluation
• Technical issue resolution and design conflict management

May 2021 – Apr 2023 · 1 yr 11 mos · Indore, Madhya Pradesh, India · On-site

• CCNA (Cisco Certified Network Associate)
• Monitoring And Maintaining Osc (OUT DOOR Small CEL) SITE
• ODSC/ISC/Wi-Fi/ for LTE 4G and TDD Installation in field.
• L2 Congregation RED/RAISECOM/TECHROUT
• UBR installation commissioning and alignment C5X, HFCL, IB440, IB460
• Small cell Configuration Samsung And Air harmony /airspeed
• Trouble Shoot The Network Equipment Problems And resolve
• Installation AND Configuration software
• New Sites Audit & Accept New projects