Manga Raju

Operations Associate

Hyderabad, Telangana, India1 yr 11 mos experience

Key Highlights

Proficient in L1/L2 support with 20+ tickets handled daily.
Experienced in Microsoft 365 and Azure technologies.
Skilled in incident management using ServiceNow.

Stackforce AI infers this person is a skilled IT Support Analyst with expertise in Microsoft technologies and incident management.

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Skills

Core Skills

ServicenowActive DirectoryMicrosoft 365Troubleshooting

Other Skills

Microsoft ExchangeAnyDeskMicrosoft IntuneLogMeInMicrosoft AzureIncident ManagementService Desk OperationsIT Service ManagementTeamworkProblem Solving

About

IT Service Desk Analyst with 2 years of experience in L1/L2 support, handling 20–25+ tickets/day while meeting SLA targets. Skilled in troubleshooting Microsoft 365, Outlook, Windows, VPN, and network issues (DNS, DHCP). Experienced in Active Directory, Azure (Entra ID), Intune, and Azure Virtual Desktop (AVD), with hands-on use of ServiceNow for incident management. Currently upskilling in Azure and seeking opportunities in IT Support/Azure roles.

Experience

1 yr 11 mos

Total Experience

8 mos

Average Tenure

7 mos

Current Experience

Coretek

Servicenow Analyst

Nov 2025 – Present · 7 mos · Hyderabad, Telangana, India · Hybrid

Resolved L1/L2 issues across Windows, Microsoft 365, Exchange Online, Intune, and network.
Supported Azure Virtual Desktop (AVD) and managed users/access via Active Directory and Azure Entra ID
Worked on Microsoft Partner Center for user, device, and mailbox management
Managed incidents, service requests, and escalations efficiently using ServiceNow

Microsoft ExchangeTroubleshootingServiceNowActive Directory

Adrola software technologies limited

L1 Support Analyst

Jan 2025 – Oct 2025 · 9 mos · Bengaluru, Karnataka, India · Remote

Handled 20+ tickets/day via calls, chat, and email within SLA
Resolved issues in Windows, Microsoft 365, Outlook, VPN, and network (DNS/DHCP)
Managed user access and permissions using Active Directory and Azure Entra ID
Used ServiceNow for ticket management and provided remote support via AnyDesk/Citrix.

AnyDeskActive DirectoryMicrosoft 365Troubleshooting

Genpact

Associate

May 2024 – Dec 2024 · 7 mos · Hyderabad, Telangana, India · On-site

Acted as the first point of contact for users, providing L1 IT support for technical issues
Managed incidents and service requests while ensuring timely resolution within SLAs
Performed basic troubleshooting using ITSM tools like ServiceNow