Raju Kotagal - CCXP — CEO

A seasoned leader with extensive experience in driving customer-centric strategies and managing global technical support operations. With a strong focus on the Voice of the Customer, have successfully built, led, and scaled worldwide Managed Services and Technical Support teams, including Developer Support, ensuring a seamless customer experience across diverse channels. My expertise spans managing all layers of Hybrid On-Premise/Cloud-based Infrastructure and Applications. I have a proven track record in developing industry-leading support platforms that continually evolve to meet customer needs. I possess a strong strategic vision, coupled with the ability to implement and monitor key metrics that ensure operational excellence, customer satisfaction, and product quality. My leadership in managing product quality metrics and advocating for customer-driven improvements has been pivotal in driving product enhancement and resolving critical issues. I excel in operational efficiency, documentation, and process improvement, consistently leading to lower support costs and enhanced customer satisfaction. My strategic acumen is reflected in my ability to balance tactical and strategic priorities, ensuring the financial success of business units through effective planning, budget management, and margin control. I have successfully managed customer service networks across a vast range of product categories, including semiconductor wireless technology, SaaS, enterprise software, and industrial automation. I am recognized for my leadership, customer relations, process management, an

Stackforce AI infers this person is a Customer Experience Leader in SaaS and Technical Support sectors.

Location: Bengaluru, Karnataka, India

Experience: 28 yrs 2 mos