May 2024 – Apr 2025 · 11 mos · Bengaluru, Karnataka, India · On-site

• 🔹 Provide prompt and efficient customer support via phone, email, and chat.
• 🔹 Oversee and manage support queues, proactively addressing and resolving customer issues with efficiency and expertise.
• 🔹 Collaborate with other Eateasily teams in the United Arab Emirates (UAE) Operations, as well as wider Engineering teams, to resolve complex issues.
• 🔹 Act swiftly on platform alerts, taking necessary actions and driving continuous improvement initiatives to enhance service quality.
• 🔹 Participate in a 24/7 on-call rotation for incident response escalation within response Service Level Agreements (SLA), while upholding the highest standards of customer satisfaction.
• 🔹 Apply expertise solving complex technical customer issues and escalations and carrying out strategic projects.
• 🔹 Document customer interactions and ensure accurate and complete record- keeping.
• 🔹 Meet and exceed customer satisfaction goals and metrics.
• 🔹 Continuously monitor and adapt to the latest updates, processes, and protocols related to service requests
• 🔹 Maintain a positive and proactive attitude towards resolving customer issues.
• 🔹 Training new Joiners with the process and latest updates.

Jun 2023 – Jan 2024 · 7 mos · Bengaluru, Karnataka, India · On-site

• 🔹Spearheaded accounts payable functions by preparing quotations, ROI statements, proposals, BOQ, PO, and NDA.
• 🔹Conducted initial rounds of interviews, shortlisted resumes, and managed vendor registrations.
• 🔹Managed day-to-day accounting transactions.
• 🔹Oversaw payroll management and processing.
• 🔹Reconciled bank statements, identified discrepancies, and resolved issues, ensuring financial accuracy.
• 🔹Collaborated with various departments, including Finance, HR, Technical support, Procurement, and R&D.
• 🔹 Streamlined processes, including preparing Super Stockist stock details for all states and UTs.
• 🔹 Ensured accurate and timely arrangements for meetings, training sessions, and events.
• 🔹Processed and managed vendor payments and vendor receivables accounts.

Sep 2022 – Feb 2023 · 5 mos · Panaji, Goa, India · On-site

• 🔹Managed accounts payable tasks, including generating bills using pious software and Excel.
• 🔹Performing and coordinating the daily activities related to accounts payable, receivable and general
• ledger
• 🔹Maintained meticulous records, drafted Quotations, and handled Annual Maintenance Contract (AMC)
• for customers.
• 🔹Coordinated with the sales team to convert non-AMC customers into AMC, improving overall
• customer satisfaction.
• 🔹Provided non-technical support and attended to customer queries, ensuring excellent customer
• service.

May 2019 – Jun 2019 · 1 mo · Panaji, Goa, India

Apr 2017 – Jun 2018 · 1 yr 2 mos · Bardez, Goa, India