Faayazah Sait — Business Analyst
Experienced technical writer with 18 years of expertise in creating and managing technical documentation, user manuals, online help documentation, and knowledge-based articles for diverse audiences. Proficient in Microsoft Office Suite, DITA, Oxygen XML Editor, Adobe FrameMaker, Snagit, Confluence, Jira, and Software Documentation. Key Skills: - Edited, validated, and reviewed documents for consistency and accuracy. - Utilized version control systems (GIT) and content management systems. - Developed and maintained user documentation and online help for various products. - Collaborated with UX designers to create integrated help content. - Worked closely with QA teams to test documentation and report bugs. - Enhanced documentation accessibility and usability, which reduced customer support inquiries. - Proofread documents and applied relevant style guides. - Managed time effectively to meet project deadlines. - Created instructional videos using Camtasia to highlight key product features.
Stackforce AI infers this person is a Technical Writer specializing in Software Documentation and User Experience in the SaaS industry.
Location: Bengaluru, Karnataka, India
Experience: 19 yrs 11 mos
Skills
- Technical Writing
- Software Documentation
Career Highlights
- 18 years of experience in technical writing and documentation.
- Expertise in DITA and various documentation tools.
- Proven ability to enhance documentation usability and accessibility.
Work Experience
Synopsys Inc
Sr Technical Writer II (9 yrs 9 mos)
Honeywell Technology Solutions, Inc.
Senior Technical Writer (5 yrs 7 mos)
ExcelSoft technologies
Technical Writer (1 yr 4 mos)
Triumph India Software Services Pvt Ltd
Senior technical writer (3 yrs 3 mos)
Education
Bachelor of Science (B.S.) at Bangalore University, Bangalore
Bachelor of Science (B.Sc.) at Bangalore University