Jun 2019 – Apr 2025 · 5 yrs 10 mos · Bengaluru Area, India

• Leading complex data science initiatives focused on customer analytics, revenue optimization, and operational efficiency. Architect and implement production-grade machine learning and agentic AI systems using Python, and advanced NLP models including RAG architectures and LLM fine-tuning.
• Technical expertise:
• Developed predictive models using gradient boosting algorithms with robust MLOps practices
• Implemented cloud-based AI solutions on Azure and GCP
• Built comprehensive data validation frameworks and monitoring systems
• Designed end-to-end ML pipelines from data ingestion to production deployment
• Created GenAI applications using vector databases and retrieval-augmented generation
• Business impact:
• Significantly improved revenue metrics and customer retention rates
• Reduced operational costs through predictive maintenance and process optimization
• Transformed unstructured data into actionable business intelligence
• Enhanced decision-making through data-driven insights and automated analytics
• Accelerated business processes through AI-powered workflow automation
• Provided technical mentorship to junior data scientists and collaborated across engineering, product, and business teams to translate complex requirements into effective AI solutions.​

Mar 2017 – May 2019 · 2 yrs 2 mos · Bengaluru Area, India

• Optimised promotion strategies using LSTM and regression models; Conducted pricing analysis to drive substantial market share growth and improve promotional ROI.
• Led technical mentoring and knowledge sharing initiatives for new hires and junior team members, establishing best practices and improving team productivity.
• Collaborated with marketing and sales leadership to translate analytical insights into actionable business strategies that directly impacted revenue growth.

Jun 2016 – Mar 2017 · 9 mos · Bengaluru Area, India

• Developed email classification tools using NLP and machine learning techniques that streamlined customer communication workflows and improved response times.
• Created machine failure forecasting solutions using survival analysis, enabling predictive maintenance approaches that reduced unplanned downtime significantly.

Dec 2013 – Jun 2016 · 2 yrs 6 mos · Bengaluru Area, India

• Account Expansion (cross-sell analysis), customer attrition analysis, Revenue/Lead forecasting, Customer segmentation & behavior analysis and prospect prioritization using predictive modeling techniques.

Sep 2012 – Sep 2013 · 1 yr

• o Analysing and suggesting the optimum product mix in a retail store for generating maximum revenue for FMCG/CPG clients & retailers.

Mar 2011 – Sep 2012 · 1 yr 6 mos

• o MROI – Marketing Mix projects for major FMCG & Telecom clients of Europe, Asia Pacific
• o Customised SAS based regression models to execute non-standard projects providing solutions to generate better media returns on investment, increase media effectiveness, optimize spending, reduce churners, increase acquisitions etc for a major Telecom client in the Asia Pacific region
• o Data analysis and Regression modeling: Exploring vast datasets and executing models to aggregate country level data model for analyzing the media strategies and other macro factors like temperature, category sales trends, economic trends, competitor media impact etc. on the sales of the Client’s brand and providing commercially sound recommendations to improve Media ROIs

Feb 2010 – Jan 2011 · 11 mos · New Delhi Area, India

• Directed strategic planning, sponsorship acquisition, and execution of multi-city career expos. Oversaw marketing, operations, and business development initiatives.