– Present

• Interacting with business users to understand the client’s business processes. Analysing the client's as-is business process and mapping it to to-be business processes by identifying the gaps. Preparing business processes documents for the Parts and Vehicle sales activities. Drafted functional requirement specifications (FS) for Delivery printing form, Invoice printing and Credit memo output, Parts quotation and Order report, Parts sales report for open order and loss sales, Parts stock and sales price report. Drafted UAT Scripts and User manuals for SAP VSS Parts and Vehicle sales. Configured customer master. Worked on designing pricing procedure in SAP VSS. Configured pricing procedure, condition types, access sequence and condition record. Configured account determination, and identified account keys to post to the related G/L account. Implementation and testing of configuration scenario. Participated in various project phases: gathered business requirements; designing of functional requirements Documents. Created user manual documents to guide end users through new processes and provided step-by-step instructions. Worked on Business process mapping as per the client’s business requirements. As part of support team, handling the issues as per the priority basis. Interacting with business users to understand the actual issue. Interacting with the technical team for fulfilment of the requirements. Communication with technical consultant for enhancement and development requirements. Functional Integration Testing, User Acceptance Testing, Role Testing and System Testing for all customized development. Worked on cross-functional integration with MM, FICO and FIORI. Production Support – Resolving issues raised by the end user. Assisted in SAP FIORI role configuration and UI tile customization for enhanced user experience. Delivered offshore support in a live environment for VSS Implementation project.