Pula Tereen Kumar

Operations Associate

Ghaziabad, Uttar Pradesh, India1 yr 8 mos experience

Key Highlights

Strong focus on operational and financial excellence
Proven ability in process optimization and customer success
Experience in implementing knowledge management systems

Stackforce AI infers this person is a Fintech Operations Specialist with a focus on process optimization and customer success.

Contact

Skills

Core Skills

Knowledge ManagementOperations Management

Other Skills

ConfluenceDocmostBusiness DevelopmentFleet ManagementCustomer ServiceCustomer SupportSafety Management SystemsSafety reachCRM stagingCRM ProductionFuel ManagementFleet OperationsLogistics ManagementCRM DatabasesSage CRM

About

I am PGDM candidate in Banking and Finance at IMT Ghaziabad, with 20 months of professional experience in core operations. I specialize in FinOps, process streamlining, and customer success, with a strong focus on improving efficiency and enabling better decision-making behind the scenes.My transition from operations to finance has strengthened my ability to align processes, financial insights, and customer impact. I bring a systems-driven approach, a commitment to continuous improvement, and a clear orientation toward operational and financial excellence.Key strengths:• FinOps & financial analysis• Process optimization• Customer success management• Cross-functional coordination• Structured problem-solvingI aim to contribute to the finance industry by combining operational discipline with analytical rigor and a strong focus on delivering seamless, efficient outcomes.Email: tereenkumar15@gmail.com | Phone number : 8247826531

Experience

1 yr 8 mos

Total Experience

9 mos

Average Tenure

Current Experience

Transbnk - transaction banking platform

Summer Intern

Apr 2026 – Jun 2026 · 2 mos · Mumbai · On-site

Working on a strategic initiative to implement a centralized Knowledge Management System (KMS) to enhance information accessibility, streamline documentation, and improve cross-functional collaboration within the tech ecosystem.
Key Responsibilities:
Design and structure a centralized knowledge repository for tech teams
Standardize documentation formats
Collaborate with cross-functional teams to gather and organize knowledge assets
Improve documentation workflows to enhance efficiency and reduce dependency on individuals
Support integration of KMS with tools like Confluence/Docmost

ConfluenceDocmostKnowledge Management

Moveinsync

Operational Specialist - Bosch

Mar 2024 – Mar 2025 · 1 yr · Bengaluru · On-site

1.Operate as an operations specialist within Bosch client's transportation and fleet management department.
2.Manage the transport help desk function, addressing inquiries and assisting with transport -related issues.
3.Take charge of driver tracking activities to ensure efficient fleet management.
4.Acknowledge and resolve feedback tickets promptly, ensuring satisfactory resolutions for all parties involved.
5.Monitor safety reach protocols and command center activities pertaining to all fleets under management.

Business DevelopmentFleet ManagementOperations Management

Tracknerd

Junior Operations Manager

Jul 2023 – Mar 2024 · 8 mos · Greater Bengaluru Area · On-site

Leading the Operations team
Manage the operational teams that provide technical sales support.
Managing the Operational workflow
Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets
Own the on-going engagement of clients to insure value of the program to existing clients.
Monitor employee activities and provide guidance where needed
Conduct quality control tests to ensure organisation standards are being met

Business DevelopmentOperations Management