Suzna Khadeeja

Operations Associate

Qatar2 yrs 11 mos experience

Key Highlights

ITIL V4 Certified with strong IT Service Management skills.
Proven track record in technical support and customer satisfaction.
Experienced in managing service delivery and operational efficiency.

Stackforce AI infers this person is a Technical Support Specialist with a focus on IT Service Management in the SaaS industry.

Contact

Skills

Core Skills

Technical SupportIt Service Management

Other Skills

Organization SkillsTroubleshootingTicketing SystemsMicrosoft Power BISQLDocumentationInformation TechnologyIT ManagementCustomer SatisfactionService OperationsITIL CertifiedStrategic ThinkingWritten CommunicationTechnical AssistanceChange Management

Experience

2 yrs 11 mos

Total Experience

Average Tenure

Current Experience

Mn world enterprise private limited

Technical Manager- Service Management

Oct 2023 – Apr 2024 · 6 mos · Bengaluru, Karnataka, India · On-site

Kyndryl

2 roles

Senior Technical Support Specialist

Promoted

Jun 2022 – Jun 2023 · 1 yr · Bengaluru, Karnataka, India

Organization SkillsTroubleshootingTechnical SupportIT Service Management

Technical Support Specialist

Nov 2021 – Jun 2022 · 7 mos · Bengaluru, Karnataka, India

Organization SkillsTicketing SystemsTechnical SupportIT Service Management

Ibm

Technical Support Associate

Jan 2021 – Nov 2021 · 10 mos · Bengaluru, Karnataka, India

Organization SkillsTicketing SystemsTechnical SupportIT Service Management

Education

Visvesvaraya Technological University

Bachelor of Engineering - BE — Computer Science

Jul 2016 – Aug 2020

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