Jan 2025 – Apr 2026 · 1 yr 3 mos · Noida, Uttar Pradesh, India · Hybrid

Apr 2024 – Jan 2025 · 9 mos

• Provided expert consultation on implementing observability solutions to monitor system performance, application health, and infrastructure reliability.
• Designed and implemented comprehensive observability frameworks using tools like Splunk, Dynatrace, ELF (AmEx internal tool) Stack to ensure real-time insights and proactive issue resolution.
• Set up and configured alerting systems, ensuring timely notification of critical incidents and enabling quick response to prevent downtime.
• Guided SRE teams on adopting end-to-end monitoring strategies for distributed systems, including application, server, and network performance metrics.
• Assisted in log aggregation, tracing, and anomaly detection to ensure comprehensive observability across all stages of the development lifecycle.
• Delivered training and knowledge transfer to different teams on best practices for leveraging observability tools to enhance operational efficiency and reduce system failures.
• Created and maintained comprehensive documentation for observability frameworks, including system architecture, monitoring tools, and alerting configurations.

Sep 2022 – Apr 2024 · 1 yr 7 mos

• Served as an offshore lead for a banking project, overseeing a team of six members to ensure successful project delivery.
• Managed team tasks, delegated responsibilities, and provided technical guidance to achieve project milestones.
• Wrote SQL scripts for generating reports and fulfilling user service requests.
• Collaborated with cross-functional teams to troubleshoot and resolve complex technical issues, resulting in a 30% reduction in average resolution time and improved customer retention by 20%.
• Developed and delivered training materials to educate customers on new application features and troubleshooting techniques, leading to a 25% decrease in repeated support requests.
• Conducted root cause analysis on recurring technical issues, identifying and implementing solutions that reduced issue recurrence by 50% and improved overall system stability.
• Created Splunk dashboards, reports, scheduled searches and alerts for business.

May 2022 – Sep 2022 · 4 mos · Gurugram, Haryana, India

• Automated routine tasks using Shell scripting, resulting in a 30% reduction in manual workload and improved system efficiency.
• Monitored and managed job failures and performance issues using Autosys.
• Utilized UNIX commands for system monitoring, tracking logs for troubleshooting the issues.
• Conducted health checks for UI, space management, database blockages and job failures.
• Managed incidents and contributed to problem management following ITIL guidelines.
• Supported release and deployment activities to ensure smooth operations.

May 2021 – Apr 2022 · 11 mos · Gurugram, Haryana, India

• Developed and maintained PL/SQL scripts, procedures, and functions to support business requirements in shipping projects for MAERSK and DAMCO.
• Monitored and maintained database performance, ensuring high availability and reliability in critical shipping operations.
• Participated in code reviews, documentation, and deployment processes to ensure quality and compliance with project standards.
• Analyzed business requirements and translated them into technical specifications to deliver scalable and efficient solutions.
• Identified opportunities for process improvements and optimized existing functionalities to enhance system performance.

May 2020 – Apr 2021 · 11 mos · Gurugram, Haryana, India

• Provided L2 /L3 technical support to customers resolving an average of 50 inquiries per day with a 99% customer satisfaction rating for business critical applications in a 24/7 environment, by utilising ServiceNow and Jira for ticket management and issue resolution.
• Conducted performance tuning to minimize resource utilization and improve system response times.
• Conducted Root Cause Analysis (RCA) for issues reported by business users, identifying underlying problems and providing effective solutions.
• Documented findings and implemented corrective actions to improve system reliability and performance.

Feb 2019 – Apr 2020 · 1 yr 2 mos · Gurugram, Haryana, India