Shehzan Shareef

Software Engineer

Bengaluru, Karnataka, India4 yrs 5 mos experience

Key Highlights

Proficient in both Windows and Mac OS support.
Strong problem-solving and process improvement skills.
Experienced in providing 24/7 global IT support.

Stackforce AI infers this person is a skilled IT support professional specializing in Windows and Mac OS environments.

Contact

Skills

Core Skills

Windows Os SupportActive DirectoryWindows Os TroubleshootingMobile Device Management

Other Skills

Asset ManagementTaniumhardware troubleshootinguser managemententerprise software installationscommunication channels managementmobile device supportVPN troubleshootingsoftware license maintenancevirtual infrastructure setupAzure endpoint managementTeamworkMicrosoft Outlookprinter configurationLAN connections

About

I am an experienced Windows Administrator looking to join a progressive organization where I can leverage my technical expertise in Windows Server, Active Directory, Group Policy, DNS, and Office 365. I am committed to continuously enhancing my knowledge and skills in line with the latest technologies while contributing to the organization’s growth. My focus is on delivering reliable IT infrastructure support, optimizing system performance, and ensuring secure and efficient operations. I pride myself on being a strong team player with a keen emphasis on problem-solving and process improvement. Let’s connect and explore opportunities to collaborate!

Experience

4 yrs 5 mos

Total Experience

Average Tenure

Current Experience

Eos it solutions

IT Engineer (Stripe)

Apr 2026 – Present · 2 mos · Bengaluru · On-site

Synopsys inc

IT Support Associate

Sep 2022 – May 2026 · 3 yrs 8 mos · Bengaluru, Karnataka, India · Hybrid

Experienced IT Support Specialist at Synopsys Inc., proficient in Windows and Mac OS support, hardware
troubleshooting, and user management via active directory. Provided 24/7 global support, resolving issues promptly. Skilled in enterprise software installations, communication channels management, mobile device support, and VPN troubleshooting. Proficient in software license maintenance, virtual infrastructure setup, and Azure endpoint management. Adaptability to new technologies and effective performance in fast-paced environments characterize my work ethic.

Asset ManagementTaniumWindows OS supporthardware troubleshootinguser managementactive directory+8

Srl diagnostics

Junior Scientific Officer

Jan 2022 – Sep 2022 · 8 mos · Bangalore Urban, Karnataka, India · On-site

Junior Scientific Officer
Performed basic troubleshooting for Windows 7, 8.1, and 10. Installed and troubleshooted
Windows OS. Configured printers and projectors.
Set up workstations and desktops. Established LAN connections.
Followed ITIL-based processes for logging incidents, service requests, and changes.
Helped configure and troubleshoot basic issues on desktops, laptops, and mobile devices.
Supported users with Office 365 issues like login problems and Outlook configuration.
Assisted in enrolling mobile devices into MDM solutions like Intune.
Created user accounts, reset passwords, and applied GPOs with guidance from senior
admins.
Setup and configured Printers and scanners for accession.
Knowledge of Vendor management, printers, Bio-rad instruments, AC etc.