Praveen Pawar

Operations Associate

Hyderabad, Telangana, India7 yrs 4 mos experience

Key Highlights

Over 7 years of IT experience in diverse roles.
Expert in incident and change management.
Proven track record in delivering IT solutions.

Stackforce AI infers this person is a seasoned IT Operations professional with expertise in technical support and incident management.

Contact

Skills

Core Skills

Technical SupportAvaya Systems ManagementIncident ManagementService Delivery OperationsIt AuditingRisk Management

Other Skills

Customer Escalation ManagementCustomer EngagementRequirements AnalysisData AnalysisAuditingIT SolutionsBusiness RequirementsNetwork TroubleshootingKey Performance IndicatorsCustomer Experience ManagementAnalyticsCommunicationWritten CommunicationInterpersonal SkillsStorage Systems

About

As an Information Technology Operations Change Manager at OSI Digital, I leverage my B.E in Computer Science and my skills in network administration and Windows Server to ensure the smooth and efficient functioning of IT infrastructure and services for various clients. I have over 7years of work experience in the IT field, including 1year as a Cloud tech support analyst at Hinduja Global solutions in India, where I provided technical support and troubleshooting for cloud-based solutions, and 3+ years as a Service desk Engineer, Change Manager, Major Incident Manager at Avaya PVT LTD, where I managed and resolved major IT incidents across multiple regions and domains. I am passionate about delivering high-quality IT solutions that meet the needs and expectations of customers and stakeholders, and I constantly seek to learn and improve my knowledge and skills in the latest technologies and best practices. My core competencies include problem-solving, communication, collaboration, and customer service.

Experience

7 yrs 4 mos

Total Experience

Average Tenure

Current Experience

Osi digital

Technical Service Desk Change Manager

Oct 2024 – Present · 1 yr 8 mos · Hyderabad · Hybrid

Technical Service desk Change Manager @OSI DIGITAL

Avaya

2 roles

Senior Technical Support Engineer

Jul 2022 – Apr 2024 · 1 yr 9 mos · Hyderabad, Telangana, India

Proficient in troubleshooting, diagnosing, and resolving complex issues related to AVAYA platforms, including call routing, telephony, messaging, and contact center applications
Skilled in configuring, administering, and maintaining AVAYA systems, ensuring optimal performance, reliability, and security.
Proven ability to collaborate with cross-functional teams and customers to understand their requirements, provide technical guidance, and deliver customized AVAYA solutions.

Customer Escalation ManagementCustomer EngagementTechnical SupportAVAYA Systems Management

Technical Support Engineer

Jul 2021 – Jun 2022 · 11 mos · Hyderabad, Telangana, India

Working as technical support engineer for largest telecom domain for Avaya
Handling service now incident management
Handling as Team lead for more than 16 associates with operational and technical incident management
Responsible for service delivery operations of business
Providing delivery to client with in TAT
expertise in Incident and change management with multiple client request

Requirements AnalysisData AnalysisIncident ManagementService Delivery Operations

Hgs - hinduja global solutions

Associate

Jul 2018 – Jul 2021 · 3 yrs · Hyderabad, Telangana, India · On-site

Conducted comprehensive IT audits to assess the effectiveness of internal controls, risk management processes, and compliance with industry standards and regulations.
Reviewed and evaluated IT systems, policies, and procedures to identify vulnerabilities, potential risks, and areas for improvement.
Developed and executed audit plans, including conducting interviews, analyzing data, and performing system testing.
Collaborated with cross-functional teams to recommend and implement corrective actions and risk mitigation strategies.
Assisted in the development and implementation of IT governance frameworks, ensuring alignment with organizational objectives.
Monitored and reported on the status of audit findings, tracking remediation efforts and ensuring timely resolution.
Stayed updated on emerging IT trends, regulations, and industry best practices, incorporating them into audit methodologies and recommendations.

AuditingIT SolutionsIT AuditingRisk Management