Jan 2025 – Feb 2026 · 1 yr 1 mo

Oct 2022 – Jan 2025 · 2 yrs 3 mos

Aug 2019 – Sep 2022 · 3 yrs 1 mo · Bangalore Urban, Karnataka, India

• Responsible for ensuring complete, accurate, functional, and concisely documented changes to the client networks
• Timely installation and configuring new and existing devices, updating all management devices, testing post implementation for functionality and manageability of all devices, and ensuring supporting documentation reflects the post-implementation configuration.
• Integrates new devices onto the management platform
• Troubleshooting, problem resolution and service activation in cooperation with internal and external resources
• Reviews configurations and diagrams prior to change to ensure a successful implementation
• Works with LEC, PTT, or AT&T work center to test and identify and resolve any circuit issues
• Understanding the customer requirement and implementing the workflow.
• Link delivery, circuit installation and managed router services for the customer.
• Handling service requests for the customer.
• Configuration of router, switches, and wireless device on customer requirement.
• Initiating bandwidth upgradation for the customer link.
• Supporting Devices Like: Cisco 4400 series router, 9300 series switches, cisco and Aruba WLC,
• SDWAN devices like silver peak, Viptela and velo cloud.
• Troubleshooting circuit link with customers.
• Scheduled maintenance of device: IOS upgrade, hardware refresh, config implementation and
• Troubleshooting network issues with customers and Keeping track of all service requests and Updating Database of all Service requests.

May 2018 – Jun 2019 · 1 yr 1 mo · Bangalore

• Manage new IT projects and new customization project of existing Clients.
• Provide technical clarifications to internal teams and members.
• Coordination with internal and external sales teams for customization initiation, planning, and execution of project.
• Build solutions and provide costing and timelines for the project.
• Ensure project is completed on time and budget.
• To provide Network Level 2 support to the hub team members
• Provide prompt response over technical support desk system for requests, incidents, and queries
• Single point of contact for all the Internet related solutions for the hubs
• Continuously train the hub team members to provide Level 1 IT support and troubleshooting best practices.
• Establishing the networking environment as per configuration and directing network installation and documenting and enforcing network standards
• The design and implementation of new solutions and improving the resilience of the current environment
• Undertaking data network fault investigations in local and wide-area environments, using information from multiple sources
• Securing network systems by establishing and enforcing policies, and defining and monitoring access
• The support and administration of firewall environments in line with IT security policy
• Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
• Reporting network operational status by gathering and prioritizing information and managing projects
• Upgrading data network equipment to the latest stable firmware releases
• The configuration of routing and switching equipment
• The configuration of access points and configuration of SSID s and policies on WLC
• The deploy network polices in firewall
• Remote support of on-site engineers and end users/customers during installation
• Remote troubleshooting and fault finding if issues occur upon initial installation

Feb 2017 – Mar 2018 · 1 yr 1 mo · India

• Providing network support and maintenance of BSNL and ESIC Datacenters
• Installations and Maintenance of Cisco Routers : 2800 , 3800 and 7613-S , Cisco Switches : 2960 , 3750 , Leased Line Modems ( NMLLN / MLLN ) : Tellabs 8110 , Gateway , Team link.
• Maintaining health of all network devices and resolving network hardware failures.
• Maintaining network connectivity and troubleshooting network Issues.
• Implementing Network configuration changes and testing network protocols at customer sites.
• Implementing the Up-gradation of BSNL end edge routers also performing quarterly basis health review for the cisco 7613 –S router.
• Implementing the bandwidth Up-gradation of the ESIC datacenters using NMLLN or MLLN modems and performing quarterly basis health review.
• Solving service incidents accurately and in a timely manner to Achieve client satisfaction.
• Creating internal technical documents and customer issue documents.
• Handling logistics and providing logistics support.
• Maintaining exceptional customer relationships with BSNL and ESIC clients.

Oct 2016 – Jan 2017 · 3 mos · KOCHI

• Maintenance of Datacenter and Providing technical support to users, analyzing and troubleshooting the issues
• Conferring with users and resolving Network Issues without any operational delays
• Configuring IP address to PCs , Laptops , And network printers and setting up of LAN connection as per organization needs
• Analyze system health and performing maintenance as per needs throughout the organization
• Dismantling , relocating, and reassembling computer peripherals and hardware’s ,Diagnosing hardware and software problems, and replacing the defective components
• Installation and up-gradation of OS: windows 7/8, Installation of Application software: All windows application software’s (MS Office, Outlook, IE, lync), Citrix, RDP, Web sense, Installation of Antivirus: AVG, MacAfee.
• Installation of PCs, laptops, VOIP, network printer’s desktop as per the needs and requests in the organization.
• Monitoring network connectivity, Internet access, third party applications.
• Performing daily backup of the system, Checking OS and application updates and updating the same.
• Audio Visual configuration for various purpose of the organization like meetings, presentation, video conference
• Order network supplies and computer parts as needed for maintenance and repair and providing logistics support
• Documenting technical reports of the organization