Anitha S — Operations Associate
Experienced Voice Network Engineer with a demonstrated history of working in the information technology and services industry. Skilled in Jabber, Cisco Unified Communications, IPT, VoIP, SRST, RTMT, Gateways (SIP,H.323,MGCP), Video conferencing technology and Skype for business. Intelligent Cloud Contact Centre Associate with expertise in Five9, Visio, VCC administration, power shell scripting, Azure language and speech development. Strong information technology professional with a Master of Technology - MTech focused in Computer application from BITS Pilani Work Integrated Learning Programmes.
Stackforce AI infers this person is a Cloud Contact Center specialist with expertise in Unified Communications and VoIP technologies.
Location: Bengaluru, Karnataka, India
Experience: 10 yrs 9 mos
Skills
- Customer Service
- Unified Communications
Career Highlights
- Expert in Unified Communications and VoIP technologies.
- Proficient in Cloud Contact Center solutions like Five9.
- Strong background in technical resolution and customer service.
Work Experience
Kyndryl
Senior Associate II, Technical Resolution (3 yrs)
Kyndryl India
Technical Services Specialist (1 yr 9 mos)
IBM
Technical Services Specialist (9 mos)
Wipro Limited
Voice Network Engineer (5 yrs 3 mos)
Education
Master of Technology - MTech at BITS Pilani Work Integrated Learning Programmes
Bachelor of Science - BS at Mahatma Gandhi University, Kerala