Julianna Murphy

Operations Associate

Cary, North Carolina, United States1 yr experience

Key Highlights

Proficient in Generative AI and Large Language Models.
Experienced in IT hardware support and troubleshooting.
Strong mentoring skills demonstrated in technical environments.

Stackforce AI infers this person is a skilled professional in AI-driven technical support and hardware management.

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Skills

Core Skills

It Hardware SupportGenerative AiLarge Language Models (llm)MentoringNetworking

Other Skills

Computer Hardware TroubleshootingTensorFlowNSOAnsibleContinuous Integration and Continuous Delivery (CI/CD)Shell ScriptingRetrieval Augmented Generation (RAG)JiraCollaborationProgram DevelopmentCustomer SupportTechnical SupportNetwork SwitchesCisco NexusAgile Project Management

Experience

1 yr

Total Experience

Average Tenure

Current Experience

North carolina state university

3 roles

ClassTech Technician - Special Projects

Feb 2026 – Present · 4 mos

Undergraduate Researcher

Sep 2024 – Feb 2025 · 5 mos

ClassTech Technician - Office of Information Technology

Jan 2024 – Feb 2026 · 2 yrs 1 mo

Managed case work through ServiceNow platform
Assessed and performed daily reported hardware and software issues and troubleshooting accordingly
Addressed and fulfilled lecturer inquiries in person and via ServiceNow
Staged and reimaged audio visual hardware to follow proper upgrade guidelines

Computer Hardware TroubleshootingIT Hardware Support

Cisco

Automation Consulting Engineer

May 2024 – Aug 2024 · 3 mos

Achieved Cisco Generative AI White, Green and Blue belts within the first week of employment, demonstrating rapid learning and proficiency in advanced AI technologies.
Utilized and implemented Large Language Models (LLMs) and generative AI through Cisco internal resources to develop efficient and responsive chatbots, enhancing customer interaction and support for two separate technical teams.
Designed comprehensive documentation and facilitated the installation of NSO tracing using open-source visualization tools, improving system monitoring and troubleshooting efficiency.

Large Language Models (LLM)TensorFlowNSOAnsibleContinuous Integration and Continuous Delivery (CI/CD)Shell Scripting+3

Cisco

2 roles

Technical Consulting Engineer Co-Op Mentor

Jun 2023 – Sep 2023 · 3 mos · Durham, North Carolina, United States · Hybrid

Mentored 4 participants of the Customer Experience Academy (CXA) July-December Technical Consulting Engineering (TCE) Co-Op cohort.
Offered guidance on case management, study strategies, and personal development.
Provided ongoing support to mentees beyond the completion of their Cisco Co-Op rotation.

MentoringCollaborationProgram Development

Technical Consulting Engineer Co-Op

Jan 2023 – Jun 2023 · 5 mos · Durham, North Carolina, United States · Hybrid

Delivered Tier 1 customer support for WebEx platform cases.
Transitioned to specialized technologies, joining the Data Center Routing and Switching Technical Assistance Center (TAC) Team.
Diagnosed and resolved technical cases related to Cisco Nexus switches (vPC, RMA).

NetworkingCustomer SupportTechnical SupportNetwork SwitchesCisco Nexus