Mar 2025 – May 2026 · 1 yr 2 mos · Bengaluru, Karnataka, India · Hybrid

• Requirements Gathering, Analysis, Solution Design, Development, Documentation, Testing, Go-Live Readiness, Deployment, CI/CD, UAT/Hypercare Support, Client Communication, Team Leadership, Agile/Scrum Delivery.
• Led cross-functional teams in designing, developing, implementing, and maintaining Salesforce and ServiceMax solutions across enterprise-scale field service operations in multiple regions and industries.
• Integrations: REST API integration between Salesforce and External systems to sync change orders and product data; Conga Composer integrated with Salesforce for automated document and report generation.
• ServiceMax: Implemented complex configurations including SFM, SFW, MAS, and Code Snippets — streamlining technician workflows and improving service execution efficiency by ~30%.
• Automations: Customized Approval Processes, Flows, and Triggers to reduce manual intervention; built batch automation for recurring field service operations and data sync across objects.
• Custom Tools: Conga Composer–based document automation reducing manual effort by ~40%; Work Order–triggered document generation within ServiceMax Mobile using Apex and Code Snippets.
• LWC: Built dynamic Lightning Web Components for field technician workflows; enhanced ServiceMax Go (MAS) mobile UI with custom LWC development tailored to technician use cases.
• DevOps: Designed and executed CI/CD pipeline using GitHub Actions supporting 3 major releases with zero rollback issues; automated Salesforce and ServiceMax component deployments using SFDX and Python scripts.
• Conducted internal workshops and knowledge transfer sessions on Data Cloud and Agentforce; mentored junior developers and established CI/CD best practices across projects.
• Participated in Salesforce TDX Hackathon 2025 as part of a 6-member team, delivering an innovative Agentforce-based solution.

Jan 2023 – Apr 2025 · 2 yrs 3 mos · Bengaluru, Karnataka, India · Hybrid

• Design, Development, and Deployment on Salesforce and ServiceMax. API Integrations, Data Engineering, CI/CD Implementation, Agile Sprint Delivery, Cross-functional Collaboration.
• Integrations: REST API integrations between Salesforce and external platforms; Heroku used for scalable data storage and processing; Talend for large-scale data transformation and migration across millions of records.
• Automations: Built complex Apex batch jobs, triggers, and scheduled classes for real-time high-volume data flows; implemented CI/CD pipeline with GitHub Actions ensuring zero-downtime deployments and 100% rollback readiness.
• LWC & Visualforce: Developed custom Lightning Web Components and Visualforce pages for complex business logic and data presentation; built Work Order–triggered document generation in ServiceMax Mobile.
• ServiceMax: Supported end-to-end MAS and SFM implementations; developed Apex web services for data integration with external systems; used XML for multi-level work order and work detail data exchange.
• Performed R&D and POC development on Agentforce and Data Cloud; built internal Employee Agent using Agentforce, reducing HR manual workload; prototyped a Python-based LLM agent integrated with Salesforce.

Jul 2021 – Oct 2021 · 3 mos · Salem, Tamil Nadu, India