Apr 2025 – Present · 1 yr 2 mos · Chuka, Tharaka-Nithi, Kenya · Hybrid

Mar 2025 – Dec 2025 · 9 mos

• Profile and generates leads for iPos clients in the country and Counties of Operation. Pitch iPos value proposition to new clients. Ensure accurate clients profiling and minimize customer attrition. Work closely with Partners and stakeholders in the value chain to generate correct customer pipelines and profiling. Ensure smooth and effective handover of newly recruited customers. Collaborate with the team to ensure continuous client follow up and user maintenance. Ensure successful platform installation and system setup at client premises, and follow up training activities. Ensure impeccable customer management, timely visits and customer account maintenance after training. Actively work towards ensuring high customer retention rate. Actively respond and handle all technical challenges. Build and maintain a sustainable relationships and trust with retailers through opening and maintaining interactive communication, forward customers’ requests to the dedicated departments. Identify and assess retailers needs to achieve satisfaction. Support in handling complains, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolutions. Coordinate and actively collaborate with all iPos departments which are directly involved in the success of the project. Ensure efficient and meaningful reporting.

Dec 2024 – Mar 2025 · 3 mos · Migori, Migori County, Kenya · Remote

Jan 2024 – Dec 2024 · 11 mos · Westlands Nairobi Kenya · On-site

• the ICT solution

Jan 2024 – Nov 2024 · 10 mos · Westlands Nairobi Kenya · On-site

Jan 2024 – Jul 2024 · 6 mos

• Provided comprehensive technical support, troubleshooting hardware and software issues for a wide range of computer and laptop models. Diagnosed and repaired hardware faults, performed system upgrades, and maintained computer equipment to ensure optimal performance. Assisted customers in resolving technical issues, offering guidance on product use and maintenance, and ensuring a high level of customer satisfaction. Configured and maintained network systems, including setting up routers, switches, and ensuring secure connectivity. Installed and configured operating systems, software applications, and peripheral devices according to customer requirements. Implemented data security measures, including antivirus installation and data backup solutions, to protect customer data from potential threats. Managed inventory of computer parts and accessories, ensuring timely procurement and availability of necessary components. Maintained detailed records of all repairs, installations, and technical support activities for future reference and quality assurance.

Aug 2023 – Present · 2 yrs 10 mos

Aug 2020 – Dec 2024 · 4 yrs 4 mos

May 2023 – Sep 2023 · 4 mos

• Supported the IT team in diagnosing and resolving hardware and software issues, ensuring minimal disruption to daily operations. Assisted in the regular maintenance and updating of computer systems, including software installations and hardware upgrades. Provided basic network troubleshooting and configuration assistance, helping maintain a stable and secure network environment. Offered frontline technical support to staff, addressing IT-related queries and ensuring effective use of IT resources. Participated in routine data backup procedures, ensuring the security and integrity of organizational data. Helped manage IT inventory, tracking and documenting hardware and software assets. Contributed to the preparation and updating of technical documentation, including user guides and system manuals. Assisted in training sessions for staff on basic IT skills and best practices for cybersecurity and data management.

May 2019 – Oct 2023 · 4 yrs 5 mos

• Developed and curated engaging content across various social media platforms, including Facebook, Twitter, and Instagram, to promote university programs and events. Executed social media strategies to enhance the university's online presence, resulting in a 50% increase in follower engagement. Managed and monitored social media campaigns, ensuring alignment with the university's branding and communication goals. Analyzed social media performance metrics, generating reports to track growth, engagement, and the effectiveness of campaigns. Interacted with followers, responded to inquiries, and fostered a positive online community for students, staff, and alumni. Handled social media crises by addressing negative feedback and resolving issues promptly to maintain the university’s reputation. Utilized social media management tools to schedule posts, ensuring consistent and timely content delivery. Worked closely with the marketing team to coordinate social media activities with broader university marketing and communication efforts.