Aug 2019 – Jan 2022 · 2 yrs 5 mos

• Managing and growing our Enterprise and Strategic Client infrastructure business . Driving simple, predictable and profitable relationships and business with Dell EMC Partners, working with & leveraging the Dell sales and specialty BUs. Partner growth, Strategy, GTM, Programs, Large bid engagement, pipeline management.

Feb 2018 – Jul 2019 · 1 yr 5 mos

• # Acts as a technical resource to support the sales organization to meet and/or exceed their objectives
• # own account sets and/or be called into accounts as opportunities are identified
• # Identifies customer needs/ requirements, and recommends the appropriate support and deployment solutions.
• # Promotes and positions key strategic service offerings that help drive solutions including: ProSupport suite offerings, ProDeploy and configuration services, managed services, and support and deployment tools
• # Remains up-to-date on new product, technology, and services offerings
• # Stays current on industry and vertical solutions as well.
• # working knowledge of the breadth of Total Service offerings
• # Verifies operability of product and service configuration within customer’s environment
• # Articulates characteristics of the customer’s current environment
• # Articulates how DellAdvantage relates to selling services, primarily Client focused
• # Typically sells to designated customer account set
• # Manage forecast & pipeline for all Services opportunities and tied hardware services
• # Manages internal/external resources in response to customer needs
• # Typically sells to single decision maker
• # Demonstrates good judgment in analyzing information to make routine decisions
• # Understands customer pain points to solution sell
• # Proactively identifies significant ways to improve customer experience

Apr 2017 – Jan 2018 · 9 mos

• >Working knowledge of Dell’s remote server software.In-depth knowledge of Dell’s product line, current industry products and technologies
• >Extensive knowledge in computer Hardware and Windows Operating Systems Excellent Customer Service and interpersonal skills
• >Excellent written and oral communication skills
• >Operating System,Network,Router Troubleshooting All Windows Platforms Escalating to L3 Team for Advanced Resolution for Dell related systems.
• >Creating Dispatches of All Hardware Issues after diagnosing the system over the phone with Epsa Up-selling the Dell Products to give better business
• >Maintaining parameters or stack ( AHT Average handling time , CSAT customer satisfaction,MPC Margin Per call , QA Quality Scores on the call
• >Assisting Pan India Customers and logging case into CRM tool (Delta UX) . Closely work with the Escalations and Small Business Groups.
• >Troubleshooting on all windows platform win 7 8 10 and Ubuntu.

Apr 2016 – Mar 2017 · 11 mos