Dhanush Gowda — DevOps Engineer

Detail-oriented Desktop Engineer with 3+ years of experience in providing technical support, managing IT infrastructure, and troubleshooting hardware and software issues. Demonstrated expertise in Windows environments, system configurations, and customer service. Skilled in diagnosing technical issues, maintaining system integrity, and delivering seamless IT support for optimal productivity. I am currently seeking to leverage skills in a Level 2 IT Engineer role. Experienced and results-driven L2 Engineer with a solid foundation in IT support and infrastructure management. Skilled in providing advanced technical support, troubleshooting complex hardware, software, and network issues, and ensuring seamless system performance across diverse environments. Adept at working with Active Directory, managing ticketing systems, and automating tasks using PowerShell to enhance operational efficiency. Proven ability to mentor junior engineers, manage escalations effectively, and deliver solutions that align with business needs. Committed to maintaining high service standards, improving system reliability, and implementing process improvements to optimize IT operations. Recognized for excellent problem-solving skills, attention to detail, and a strong focus on end-user satisfaction.

Stackforce AI infers this person is a skilled IT support professional with a focus on infrastructure management and end-user satisfaction.

Location: Bengaluru, Karnataka, India

Experience: 3 yrs 8 mos