Sep 2021 – Aug 2022 · 11 mos · Navi Mumbai, Maharashtra, India · Remote

• · Leading a team of 8 engineers as a Network Operations
• · Responsible for providing technical support for Reliance JIO MPLS based backbone service provider network on which the services hosted like Telco mobility services, ISP services and Enterprise customers across PAN INDIA.
• · Troubleshooting of escalated L3 VPN/L2VPN enterprise customer issues such as loss of connectivity between sites, latency, packet loss and throughput issues.
• · Accountable to provide efficient real time fix to any critical network node outages with respect to hardware or protocol failures.
• · Responsible for providing vendor TAC case support to TAC team in coordination with multiple vendor for critical hardware faults, real time troubleshooting support and sharing necessary logs for analysis.

Oct 2018 – Sep 2021 · 2 yrs 11 mos · Pune, Maharashtra, India · On-site

• · Responsible for providing technical support for CLSA client (Financial Institute) based backbone network across Worldwide 14 offices.
• · Leading a team of 10 (L1 and L2 engineers) as a Network Operations
• · Accountable to provide efficient real time fix to any critical network node outages with respect to hardware or routing and connectivity failures.
• · Responsible for managing Compliance for CLSA for Network Infrastructure.
• · Planning, implementing, and overseeing risk-related programs.
• · Creating and coordinating proper reporting channels for compliance issues.
• · Collaborated with different stakeholders (e.g. Internal / External Audit, SOC team, etc.) to direct compliance issues to appropriate existing channels for investigation and resolution.

Jul 2015 – Oct 2018 · 3 yrs 3 mos · Navi Mumbai, Maharashtra, India · On-site

• · Leading a team of 8 engineers as a Network Operations
• · Responsible for providing technical support for Reliance JIO MPLS based backbone service provider network on which the services hosted like Telco mobility services, ISP services and Enterprise customers across PAN INDIA.
• · Troubleshooting of escalated L3 VPN/L2VPN enterprise customer issues such as loss of connectivity between sites, latency, packet loss and throughput issues.
• · Accountable to provide efficient real time fix to any critical network node outages with respect to hardware or protocol failures.
• · Responsible for providing vendor TAC case support to TAC team in coordination with multiple vendor for critical hardware faults, real time troubleshooting support and sharing necessary logs for analysis.
• · Responsible to provide necessary data to the performance team to generate and publish the reports to the senior management like daily/weekly/monthly network health reports which contains major outages, failure cause codes, improvement plan of action and percentage of network availability.

Jul 2007 – Jan 2015 · 7 yrs 6 mos · Mumbai, Maharashtra, India

• Routing , Switching and security

Mar 2007 – Jul 2007 · 4 mos

• · Co- coordinating with new and existing VOIP Carriers for migrating on NGN Project.
• · Providing Technical Details to Provisioning Team for Configuration.
• · Preparing and maintaining various reports and database for NGN Project.

May 2005 – Mar 2007 · 1 yr 10 mos

• · Team lead for Shift and Managing the Level 1 Network Team.
• · Managing of VSNL Backbone network with routing protocols (OSPF, BGPv4 and MPLS).
• · Coordinating with customers to rectify the problems as latency Issues, routing
• · Preparing and maintaining various reports and database for management.
• · Configuring & troubleshooting of LAN & WAN, Networks for customer links & international and intercity links.

Jan 2005 – May 2005 · 4 mos

• · Managing of BG Broadband Backbone network Infrastructure.
• · Coordinating with customers to rectify the problems like latency Issues, routing
• · Coordinating with Vendors for the Maintaining Data links.
• · Vendor management, Coordination with vendor for Passive Infrastructure like cabling, Mounting Patch panel.

Aug 2000 – Jan 2005 · 4 yrs 5 mos

• · Team Lead and handled Technical Team of 8 Engineer.
• · Managed Technical, Vendor Management, People Management.

Feb 1999 – Feb 2000 · 1 yr

• · Worked as Resident Engineer at Hindustan Lever Research Center (HLRC) Bangalore for Implementation and Support.

Sep 1997 – Jan 1999 · 1 yr 4 mos

• · Assembly, troubleshooting of Computers, Installation of Peer to Peer Network Installation of Modem & Software, printers.