Apr 2024 – Jan 2025 · 9 mos · Hyderabad, Telangana, India

• Serve as a subject matter expert (SME) for Veeva Vault products, providing strategic guidance to business stakeholders on platform capabilities and best practices.
• Collaborate with cross-functional teams (Regulatory, Quality, IT, Compliance) to gather and refine business requirements, translating them into scalable Vault configurations.
• Lead product demonstrations, training sessions, and user adoption strategies to ensure optimal use of Veeva Vault features.
• Drive product roadmap discussions by analyzing business trends and identifying opportunities for optimization or enhancement within the Vault ecosystem.
• Evaluate and recommend Vault modules or new Veeva features aligned with evolving business processes and regulatory needs.
• Perform impact analysis and validation planning for new feature releases, ensuring alignment with compliance and validation protocols (e.g., GxP, 21 CFR Part 11).
• Coordinate with Veeva support and development teams for issue escalation, feature requests, and resolution of platform limitations.
• Lead stakeholder UAT planning sessions to ensure solution alignment with business goals and user expectations.
• Maintain up-to-date knowledge of Veeva Vault product suite developments, release notes, and configuration patterns to continuously improve solution architecture.

Nov 2021 – Apr 2024 · 2 yrs 5 mos · Hyderabad, Telangana, India

Dec 2020 – Nov 2021 · 11 mos · India

• Lead end-to-end configuration of Veeva Vault applications, including advanced setup of Lifecycles, Workflows, Object Types, Fields, Roles, Security Policies, and Dashboards to meet complex business requirements.
• ⁠Manage end-to-end enhancement lifecycle: gathering requirements, creating enhancement requests, coordinating with quality and business stakeholders for approvals, and implementing solutions in compliance with SOPs.
• Oversee Vault environment configuration migrations (dev → test → prod), ensuring consistent deployment through validated and auditable processes.
• Design and implement scalable Vault solutions that align with global business workflows and compliance needs.
• Develop custom Vault reports and dashboards for performance tracking, process compliance, and audit readiness.
• Collaborate with enterprise architecture and integration teams to align Vault configuration with broader IT landscape.
• Guide and mentor junior configuration engineers, conduct peer reviews, and ensure adherence to platform governance standards.
• Utilize Veeva Vault API for automation tasks, system integration, and to extend Vault functionality where applicable.
• Conduct root cause analysis of system and configuration issues and leads to efforts to apply permanent fixes and preventive controls.
• Create and maintain detailed configuration documentation, ensuring traceability for validation and audit purposes.
• Engage in platform release testing, sandbox validation, and regression analysis to ensure system stability after updates.
• Lead the implementation of configuration management tools and best practices to streamline Vault operations and enhance delivery timelines.

Dec 2017 – Dec 2020 · 3 yrs · India

• Provided L2 operational support for Veeva Vault applications, addressing user-reported issues, access requests, and minor configuration-related tickets within defined SLAs.
• Handled day-to-day incident and service request resolution through ServiceNow, ensuring timely response and root cause identification.
• Performed minor enhancements such as field updates, lifecycle modifications, workflow adjustments, user role updates, and security configuration in response to evolving business requirements.
• Managed user access provisioning, including onboarding, role modifications, DAC setup, and deactivation based on compliance protocols.
• Participated in configuration change deployments by preparing transport packages and executing controlled migrations across non-prod and production environments.
• Supported document migration and bulk uploads using FileZilla and Vault FTP tools, ensuring accuracy and compliance with metadata standards.
• Coordinated with business users to gather requirements for change requests and small enhancements, providing solution inputs within system constraints.
• Created and maintained SOP-aligned documentation for configuration updates, user access requests, and minor releases.
• Conducted system smoke testing and data setup support for UAT, ensuring functionality validation of deployed changes.
• Actively monitored system performance and contributed to continuous improvement through knowledge sharing, process documentation, and incident trend analysis.

Jun 2016 – Nov 2017 · 1 yr 5 mos · India

• SALEFORCE ADMIN
• Assisted in basic Salesforce configurations, such as creating custom fields, page layouts, record types, and user profiles under senior guidance.
• Provided L2 support for end-users, responding to queries related to system access, functionality, and user management; assisted with user onboarding and provided training on Salesforce features.
• Supported data imports, exports, and updates through Data Loader, ensuring accurate and consistent information within the Salesforce platform.
• Acted as the first line of support for system-related issues, troubleshooting user access problems, functionality issues, and error reports, escalating complex issues to higher-level technical teams when necessary.
• Helped create standard reports and dashboards to track key metrics, providing stakeholders with valuable business insights.
• Supported minor process automation tasks using basic Workflow Rules and Process Builder to streamline business operations.
• ORACLE SIEBEL DEVELOPER
• Assisted in the configuration and customization of Siebel CRM, including creating basic business components, applets, and workflows under the guidance of senior developers.
• Supported the testing and troubleshooting of Siebel functionalities, identifying and resolving basic issues related to user interface and data flow to ensure seamless CRM operations.
• Assisted senior developers with the creation and testing of minor Siebel CRM components, including business components, applets, and workflows, ensuring proper functionality and alignment with project requirements.