Xavier W.

Software Engineer

Charlotte, North Carolina, United States2 yrs 4 mos experience

Key Highlights

CCNA certified with hands-on network support experience.
Proven ability to resolve complex technical issues.
Strong collaboration skills with global teams.

Stackforce AI infers this person is a Network Engineer with expertise in LAN design and troubleshooting in the technology sector.

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Skills

Core Skills

Customer ServiceTroubleshootingLocal Area Network (lan)Network SupportRoutingNetwork Configuration

Other Skills

Technical DocumentationNetwork TroubleshootingProblem SolvingNetwork FundamentalsInternet Protocol Suite (TCP/IP)AutomationEmployee TrainingCross-team CollaborationWireless TechnologiesNetwork SecurityNetwork ImplementationCommunicationIOS-XRCisco FirepowerCisco Nexus

About

Motivated and detail-oriented Network Engineer with 2+ years of professional experience and 4+ years of hands-on practice. Strong foundation in networking technologies, security principles, and customer service. Skilled in configuring and troubleshooting Cisco devices, designing LAN infrastructures, and collaborating with global teams to resolve complex issues. CCNA-certified with proven communication, time management, and a passion for continuous learning and hands-on network support and documentation.

Experience

2 yrs 4 mos

Total Experience

1 yr 6 mos

Average Tenure

10 mos

Current Experience

Onecloud

Support Technician (Level-1)

Aug 2025 – Present · 10 mos · Charlotte, North Carolina, United States

Handle, oversee, and support technical issues and inquiries initiated via online platforms (email and
Chat) as well as inbound phone calls.
Research, respond to, and accurately resolve cases of moderate complexity eﬃciently while following
established KPI and SLA standards.
Assess, prioritize, and monitor support tickets, escalating incidents to the relevant support levels if
issues cannot be resolved independently.
Take ownership of and continuously track the entire life cycle of assigned tickets to guarantee
resolution and customer satisfaction.
Handle inquiries across Voice, Webchat, and Ticketing systems encompassing various areas

Customer ServiceTechnical DocumentationTroubleshooting

5th street distillery and annex

Network Engineer

Jan 2024 – Jul 2025 · 1 yr 6 mos · Greenville, North Carolina, United States · On-site

Ensure venue safety and security by enforcing policies, managing entries, and monitoring behavior to prevent disturbances.
Designed and implemented a LAN (Local Area Network) Infrastructure
Provide network support and maintenance both during and outside of business hours
Create extensive documentation about the network infrastructure using tools like Microsoft 365

Local Area Network (LAN)Network TroubleshootingNetwork Support

Cisco

TCE - Network Recreate Engineer

Jan 2023 – Jul 2023 · 6 mos · North Carolina, United States · On-site

Daily duties during my co-op rotation included:
Collaborating with my Team as well as TAC engineers globally to resolve customer issues
Constructing and implementing network topologies as simulation environments for TAC testing
Configuring ASA, ASR, Catalyst, NCS, Nexus, and UCS devices

RoutingProblem SolvingNetwork Configuration