Apr 2024 – Present · 2 yrs 2 mos

• Strategic Architectural Delivery: Lead Planning, Design, Implementation, and Optimization (PDIO) services for Cisco’s GES premier and enterprise accounts.
• Customer-Centric Innovation: Partner with senior customer leaders to shape technical adoption journeys, minimize deployment friction, and accelerate measurable business value.
• Technical Governance: Oversee the development of high-level and low-level designs (HLD/LLD), effort estimations, Method of Procedures (MOPs), and network implementation plans.
• Cross-Functional Collaboration: Align internal engineering capabilities and Business Units with customer environments to drive solution validation, continuous improvement, and scalable innovation.
• Automation & Future-Ready Tech: Drive intelligent solution orchestration by leveraging automation and AI, enhancing deployment efficiency and long-term network resilience.
• Thought Leadership: Champion digital asset creation and knowledge management, synthesizing customer feedback to influence Cisco's product roadmaps and methodology enhancements.

Feb 2022 – Mar 2024 · 2 yrs 1 mo

• Strategic Planning: Develop and execute strategic product plans aligned with business objectives.
• Solution Architecture: Design end-to-end solutions, ensuring product integration and scalability.
• Product Lifecycle Management: Oversee the entire product lifecycle from ideation to market launch and post-launch optimization.
• Cross-functional collaboration: Work closely with engineering, marketing, and sales teams to drive product success.
• Market Analysis: Conduct market research, competitor analysis, and customer feedback to inform product decisions.
• Roadmap Development: Create and communicate product roadmaps, ensuring alignment with company goals.
• Customer Engagement: Collaborate with customers to understand needs, gather requirements, and incorporate feedback into product enhancements.
• Emerging Technologies: Stay abreast of industry trends, emerging technologies, and competitive landscapes to drive innovation.

Nov 2021 – Feb 2022 · 3 mos

• Project Owner of innovations for transforming internal workflows responsible for its Standardization, Adoption & Integration into Cisco’s Customer Success portfolio.
• Expanding product support and coverage of next-gen platforms(ACI, SD-WAN, etc) across business-critical services as part of Professional Services portfolio
• Contributing to Cisco’s global Intellectual capital & automating its lifecycle for multiple services & deliverables
• Innovating new solutions for digitizing current workflows, process & delivery tools
• Collaborating across multiple teams to prioritize customer needs & provide the best tools support for faster outcomes and increased customer satisfaction

Aug 2020 – Oct 2021 · 1 yr 2 mos

• Responsible for Scaling Innovations and Driving Automation. Led design and implementation of global delivery methodologies. Own delivery readiness for various service offerings. Led numerous Customer workshops in Pre-Sales stage for driving business. Responsible for resource planning and effort estimations. Contribute to the future growth and success of the Customer Experience Centre

Apr 2019 – Aug 2020 · 1 yr 4 mos

• Led efforts to optimize various business processes and build next-generation optimization services as part of professional services portfolio
• Helped customers migrate to new SP technology solutions starting from MOP creation to stage testing and finally production deployment.
• Understand Top-tier customer pain-points and collaborate across Product Management, BDMs & Sales to offer, build and deliver applications that provide critical insights into the network powered by ML helping customers proactively remediate critical issues further optimizing their OPEX.
• Delivered virtual and onsite training to gloal teams (AMER, APJC, EMEAR) across Cisco on Business Critical Insights Platform powered by Splunk

Jul 2015 – Apr 2019 · 3 yrs 9 mos

• Responsible for delivering Pro-active Networking Solutions to prominent Service Providers and Enterprises in US region. It involves full-time consulting with the customers to help manage their complex networks, recommending the best software/features for their infrastructure, help them test/deploy new solutions and technology to help achieve their business needs and outcomes.