Dec 2023 – Apr 2025 · 1 yr 4 mos · Remote · Remote

• Day to day network administration and troubleshooting requirements.
• Change implementation on Network equipment of multiple vendors.
• Performed patch management and upgrade of Cisco devices of multiple models.
• Experience in creation of policy object and groups in Cisco Meraki.
• Experience with configuration of syslog in Cisco Meraki.
• Able to perform upgrade of MR, MS and MX devices on Cisco Meraki.
• Troubleshooting experience with on-site technicians for user related issues for port configuration.
• Experience with creation of address group and policies on Palo Alto for traffic allow / deny.
• Monitoring of live traffic via session browser on Palo Alto for policy check.
• Hands-on experience with performing Palo Alto upgrade in Active-Passive mode.
• Knowledge on configuration of Site-to-site IPSEC tunnel on Palo Alto.
• Experience with networking monitoring tools like, Nagios, Solarwinds, Smarts.

May 2022 – Dec 2023 · 1 yr 7 mos · Bengaluru, Karnataka, India

• >> Hands on experience in configuring and troubleshooting VLAN and EtherChannel related issues.
• >> Experience in L3 VLAN creation.
• >> Incident and change management for Network devices.
• >> Device configuration, installation and enabling monitoring of the device in Solarwinds.
• >> Commissioning and De-commissioning of device from Solarwinds.
• >> Working on live network related connectivity issues on the production environment.
• >> Hands on experience for Network Automation using Python.
• >> Performing IOS upgrades of Cisco devices manually as well as via Automation script.
• >> Performing Bug scrubbing and vulnerability assessment check on complete production environment on quarterly basis.
• >> Knowledge of Agile framework and participating in Agile ceremonies like DSU and PI planning.
• >> Driving the PI planning events for Network team.
• >> Hands on experience on ADO (Azure DevOps tool).
• >> Hands on experience on Solarwinds and SCOM tool.
• >> Hands on experience on Jira project management tool.

Jan 2021 – Mar 2022 · 1 yr 2 mos · Bengaluru, Karnataka, India

• >> Hands on experience in configuring and troubleshooting VLAN and EtherChannel related issues.
• >> Experience in L3 VLAN creation.
• >> Incident and change management for Network devices.
• >> Device configuration, installation and enabling monitoring of the device in Solarwinds.
• >> Commissioning and De-commissioning of device from Solarwinds.
• >> Working on live network related connectivity issues on the production environment.
• >> Hands on experience for Network Automation using Python.
• >> Performing IOS upgrades of Cisco devices manually as well as via Automation script.
• >> Performing Bug scrubbing and vulnerability assessment check on complete production environment on quarterly basis.
• >> Knowledge of Agile framework and participating in Agile ceremonies like DSU and PI planning.
• >> Driving the PI planning events for Network team.
• >> Hands on experience on ADO (Azure DevOps tool).
• >> Hands on experience on Solarwinds and SCOM tool.

Nov 2015 – Jan 2021 · 5 yrs 2 mos · Bangalore

• >> Monitoring of network devices such as Router, switches and Firewalls.
• >> Implementation of configuration changes in network topology such as addition, modification of removal of devices.
• >> Experience in implementing routing protocols (RIP V1 and V2, OSPF, EIGRP)
• >> Working knowledge of VLAN, port security and Access-list controls.
• >> Working with multilayer switches for inter VLAN communications.
• >> Implementing Router on a stick on a small scaled topology.
• >> Experience on working with HSRP and VRRP.
• >> Implementing PAP, CHAP authentication methodology and RIP authentication.
• >> Working on service and incident requests and assigns or resolves tickets as appropriate.
• >> Implement IT standards and policies for workflow.
• >> Engages vendors for onsite repair where applicable.
• >> Provides Hardware Break/Fix solutions for technology assets where applicable.
• >> Technical escalation documentation and tracking.
• >> Password recovery for routers.
• >> Hands on experience with AWS services like VPC, EC2 instances, RDS, Route53 and CloudFront.
• >> Creation of classic and application load balancers.
• >> Knowledge about AWS billings, IAM roles and policies.
• >> Creation of bucket, implementing bucket policies and access control list (ACL) on objects of S3.
• >> Creation of CloudWatch alarms and performing necessary action based on alarms received.
• >> Knowledge about AWS shared responsibility model.
• >> Configuring CloudTrail and monitoring the same.
• >> Knowledge of List, Tuples, Dictionaries, Sets and flow control on Python programming language.

Jan 2015 – Sep 2015 · 8 mos · Bangalore

• >> Handling queries of IT helpdesk / System engineers related to DELL Latitude, vostro, optiplex and Precision systems.
• >> Assisting technicians with verifying and diagnosing hardware related issues in DELL systems.
• >> Troubleshooting issues related to No power, No post, No boot or No display.
• >> Assisting user’s in encrypting the hard drive using bit-locker technology.
• >> Assisting for OS re-installation or upgrade process.
• >> Assisting the technicians for configuring biometric security (finger print or smart card) through DELL Data Protection and Encryption (DDPE).
• >> Based on the hardware level troubleshooting performed, accessing the exact part failure and creating the dispatch of the hardware part.
• >> Coordinating with the DELL logistics and engineering team for timely part delivery and confirming issue resolution within the SLA.
• >> Assisting the On-site DELL and resident engineering with further troubleshooting in case of un-resolved issues.
• >> Creating weekly report of the team in terms of their CE and related performance parameters.
• >> Assisting the technicians in issues related 3rd party applications as a best effort.

Nov 2013 – Jan 2015 · 1 yr 2 mos · Bengaluru, Karnataka, India

• Client: Supercell
• >> Working for Finland based gaming company.
• >> Providing remote technical support for it's end-users.
• >> Troubleshooting Windows OS based issues on Laptop and desktops.
• >> Assisting the user in troubleshooting Microsoft office related issues like installation, configuring the mail account and editing the features.
• >> Troubleshooting wireless issues related to low or no connectivity, driver up-gradation, installation of compatible driver after a clean installation of OS, securing the wireless network.
• >> Assisting users with any windows update related issues.
• >> Working with windows backup for automatic backup process and creating recovery media kit for any future system recovery requirement.
• >> Assisting the users with performing OS re-installation or upgrade process.
• >> Installing and troubleshooting any 3rd party application issues and configuring shared folder, folder security, installation and sharing of printer.
• >> Being at escalation point of contact for any major or long pending issues.
• >> Mentoring new joinee with technical and process related KT.
• >> Participation in implementation of process changes after any bug release or new updates.
• >> Monthly quality audits and scheduling feedback sessions.

Jul 2010 – Nov 2013 · 3 yrs 4 mos · Bangalore.

• Client: Sony corporation.
• >> Managing Sony VAIO Technical Support Team.
• > > Installation of various Operating Systems like Windows XP, Windows 7, Red Hat Linux etc.
• >> Troubleshooting of Operating System related issues.
• >> Troubleshooting Computer hardware related issues.
• >> Installation and troubleshooting of Windows based Applications like MS-Office, iTunes, Antivirus, Web browsers etc.
• >> Installation and troubleshooting of hardware device drivers Graphics Card, Camera, Printer, Mobile devices etc.
• >> Installation and troubleshooting of Sony VAIO applications, drivers etc.
• >> Backup and Recovery of Data.
• >> Handling L1 and L2 escalations.
• >> Mentoring and providing training.
• >> Creating team reports.
• >> Working with Active Directory Infrastructure.
• >> Creating User Accounts, Groups and Organizational Unit in AD.
• >> Resetting password, removing, renaming, disabling user account.
• >> Working with DNS and DHCP in AD environment.
• >> Working with files-folders permissions, access to shared resources.
• >> Working with Distributed File System and disk quotas.
• >> Installing Network printers, sharing and setting up printer permissions.
• >> Working with backup and recovery solutions.
• >> Working with Desktops, Laptops and Server machines.
• >> Configuration and troubleshooting of MS-Outlook etc.
• >> Resetting of Windows passwords through third party applications like Ophcrack, Hirenboot etc.
• >> Maintaining Assets and Inventory.