Abhas Kumar

Consultant

Gurugram, Haryana, India3 yrs 1 mo experience

AI EnabledAI ML Practitioner

Key Highlights

Expert in managing complex enterprise support cases.
Proficient in building scalable, production-ready systems.
Strong background in technical troubleshooting and customer communication.

Stackforce AI infers this person is a Backend-heavy Fullstack Engineer with expertise in enterprise solutions and technical support.

Contact

Skills

Core Skills

Technical TroubleshootingCustomer CommunicationData Center SolutionsRouting & SwitchingTechnical SupportUnified Computing SystemsWeb DevelopmentSoftware Engineering

Other Skills

RoutingSwitchingCisco UCSCisco NexusResolving IssuesProduct SupportVMWare ESXiJavaReact.jsGitHubFront-End DevelopmentPythonAlgorithmsVirtualizationData Networks

About

As a Consultant at Capgemini since August 2025, I focus on managing and resolving complex enterprise support cases. My work emphasizes technical troubleshooting, customer communication, and escalation management to ensure high closure rates and an enhanced customer experience. DevOps and backend engineer focused on building scalable, production-ready systems. Skilled in AWS, Docker, CI/CD, and Node.js, with hands-on experience deploying full-stack applications. Currently exploring system design and cloud architecture to build high-impact solutions. I hold a Bachelor of Technology (BTech) in Electrical, Electronics, and Communications Engineering from Bharati Vidyapeeth. My professional journey has included roles in data center engineering, technical support, and software engineering, where I contributed to deploying IT infrastructure solutions and supporting enterprise systems.

Experience

3 yrs 1 mo

Total Experience

1 yr 1 mo

Average Tenure

10 mos

Current Experience

Capgemini

Consultant

Aug 2025 – Present · 10 mos · Gurugram, Haryana, India · Hybrid

Consistently owned and drove complex enterprise support cases with a strong mix of technical troubleshooting, customer communication, and escalation management, resulting in high closure rates and exceptional CX.

RoutingSwitchingTechnical TroubleshootingCustomer Communication

Proactive data systems

Data Centre Engineer

Dec 2024 – Aug 2025 · 8 mos · Bengaluru, Karnataka, India · On-site

To help enterprise implement cutting edge data centre solutions. Cisco Nexus/MDS, Dell/cisco servers, Nutanix HCI, SAN, Veeam backup/recovery and ransomware protection, Routing & Switching, HPE aruba switches.

Cisco UCSCisco NexusData Center SolutionsRouting & Switching

Cisco

2 roles

High Touch Technical Support Engineer

Promoted

Mar 2024 – Dec 2024 · 9 mos · Bengaluru, Karnataka, India

Delivering prompt and best quality Technical support to Premium Customers in Unified Computing Systems domain.
Technical assistance for different Server lineups including Blade servers, rack servers and X-series servers.

Resolving IssuesProduct SupportTechnical SupportUnified Computing Systems

TAC Engineer

Apr 2023 – Feb 2024 · 10 mos · Bengaluru, Karnataka, India

VMWare ESXiCisco UCS

Cognizant

Software Engineer

Jan 2023 – Apr 2023 · 3 mos · Hyderabad, Telangana, India · Remote

Website Design, Web App using React, Java, Typescript, Java script, Figma, Spline, Gsap, CSS, HTML and python. Collaborate among team and write code, debug, and small components based on React, git.

JavaReact.jsWeb DevelopmentSoftware Engineering