Naresh Pathakkam — Operations Associate
SUMMARY Senior Business Systems Specialist with 12+ years of experience in enterprise application management, business analysis, and process automation. Proficient in ITIL, UAT, system validation, and UNIX scripting, with expertise across platforms like UKG, Workday, SAP Concur, and ServiceNow. Skilled in leading teams, driving Agile and SDLC practices using Jira and Confluence. Adept at audits, data insights, and process optimization across insurance, healthcare, and regulatory environments. SKILLS Tools: SAP Concur, UKG, Workday, ServiceNow, Salesforce, DocuSign, ZoomInfo, Veeva Vault, iRIS, ADF, Jira, Confluence, SQL, SAS, VBA, MS Office, UNIX Operations: ITIL, System Validation, UAT Testing, Change Management, SOC & ISO 27001, 21 CFR Part 11 Management: Agile, Scrum, SDLC, Product Ownership, Project Coordination, Requirement Gathering Reporting: Data Analysis, Auditing, KPI Tracking, Report Automation, Excel Dashboards Soft Skills: Problem Solving, Communication, Collaboration, Adaptability
Stackforce AI infers this person is a Business Systems Specialist with expertise in Healthcare and Insurance sectors.
Location: Secunderābād, Telangana, India
Experience: 14 yrs 1 mo
Skills
- Business Systems Administration
- Leadership
- It Business Analysis
- Data Analytics
- Business Analysis
- Regulatory Compliance
- System Validation
- Business Administration
- Claims Management
Career Highlights
- Over 12 years of experience in business systems administration.
- Expert in process optimization and data-driven decision making.
- Proficient in leading cross-functional teams in Agile environments.
Work Experience
iCIMS
Senior System Administrator (10 mos)
Business Systems Administrator (1 yr 9 mos)
PrimeForce Solutions
IT Analyst (2 yrs 5 mos)
Prime Force Solutions
Information Technology Analyst (2 yrs 5 mos)
PK
Data Analyst (3 yrs 2 mos)
ProKarma Softech Pvt Ltd (Concentrix)
Data Analyst (3 yrs 2 mos)
Millennium Insurance Brokers
Coordinator (3 yrs 11 mos)
UnitedHealth Group
Claims Analyst (8 mos)
United Health Group
Claims Analyst (7 mos)
First American (India)
Data Processing Executive & Quality Controller (1 yr 4 mos)
Education
The Global Skill Development Council (GSDC) at Practitioner Certificate in Business Analysis Practice
PeopleCert at ITIL ® 4 Foundation - IT Service Management Certification
Executive Diploma in Computer System Validation at Institute of Good Manufacturing Practices India (IGMPI)
MBA at Alagappa University, Alagappa Nagar, Karaikudi
Bachelor of Commerce - BCom at KAKATIYA INSTITUTE OF TECHNOLOGY AND SCIENCE
Certificate Of Completion_Agile Product Owner Role Foundations at IIBA
Master of Business Administration at Alagappa University