Feb 2017 – Aug 2021 · 4 yrs 6 mos · Abu Dhabi, United Arab Emirates

•  Gathered requirements from existing and potential clients to create client requirement and market requirement documents, and product backlogs and collaborated with required departments through meetings and presentations acting as a liaison between clients and various departments.
•  Developed business requirements for IT solutions including business reports, systems, and application program
•  Created and published project plans and Software Requirement Specification (SRS) documents, oversee the lessons learned repository, and update the knowledge base repository.
•  Created a detailed business case for projects which includes the cost analysis
•  Conducted requirement-gathering meetings with relevant stakeholders, prepared associated materials, assessed the project scope, and identified the key assumptions.
•  Worked closely with team members in deployment and User Acceptance Testing
•  Produced project documents, status, reports, and official signoffs and monitored project progress from Kick-off to Go-Live and acted as a point of contact for change requests.
•  Conducted training and workshops for the clients on the developed solutions and prepared a necessary end-user manual
•  Coordinated project management activities, resources, and information that led to successful IT projects such as POS solutions for restaurants and cafeterias, mobile app development, custom web development, Odoo based ERP solutions using Agile and Waterfall methodologies
•  Directed project-related activities independently and coordinated project deliverables, created strategies for risk mitigation, taken part in product enhancement decisions.
•  Effective at managing cross-functional teams that achieve all project deliverables while establishing and maintaining strong relationships with clients, key stakeholders, and staff across all organizational levels.
•  Hands-on experience working in Microsoft Excel – Macros, Pivot Table, VBA and structured tools such as Visio

Sep 2012 – Aug 2016 · 3 yrs 11 mos

•  Handles IT Project for Cummins.Inc where it deals with all major functions of supply chain management (from Inventory management to Customer service management)
•  Hands-on experience in production support and application maintenance (L1-L4 support) through incident management using BCM Remedy ITSM tool.
•  Triage all incoming tickets and assigned incidents to the team. Responded in a timely manner to the incident requests and provided quality troubleshooting with patient step-by-step instructions to resolve problems.
•  Conducted client discussion for gathering the customer requirements and implementing the change request.
•  Hands-on experience in product enhancement and application development in Java structs 1.2, XML, and ABPP (Agile Business Programming Platform)
•  Solid Experience in creating PL/SQL Packages, Procedures, Views, and Exception handling for retrieving, manipulating, checking, and migrating complex data sets in Oracle and responsible for performance tuning activities in the project.
•  Knowledge of Unix/Linux shell scripting
•  Monitored technical team calls to ensure maintenance of technical skills and good customer service.
•  Tracked and logged all service desk interactions and documented issue resolution
•  Identified problem areas and implemented all necessary training.
•  Held weekly team meetings and involved staff in planning and decision-making.
•  Collaborated with other departmental leaders.