Dinesh Patil

DevOps Engineer

Pune, Maharashtra, India9 yrs 2 mos experience

Highly Stable

Key Highlights

7+ years of global infrastructure support experience.
Achieved 30% reduction in downtime and 25% fewer incidents.
AZ-104 certified with strong AWS and Azure skills.

Stackforce AI infers this person is a Cloud Infrastructure and DevOps specialist with extensive experience in production support.

Contact

Skills

Core Skills

Production SupportCloud InfrastructureDevopsSystem Administration

Other Skills

Linux System AdministrationAWS EC2ZabbixNagiosPagerDutyAnsibleJenkinsAzure DevOpsAzure Active DirectoryAWSDockerLinuxWindows ServerAzureCloud Migration

About

I'm an infrastructure support engineer with 7+ years of experience keeping production systems running globally. I currently support Hitachi's Canada and Japan infrastructure – working India daytime to cover Canada's night window. What I bring: - Cloud: AWS (EC2, S3, IAM) & Azure (Azure AD, RBAC, MFA, Azure Monitor) - DevOps: Jenkins, Azure DevOps, Docker, Ansible, Terraform, Kubernetes (lab) - Monitoring: Zabbix, Nagios, PagerDuty, Prometheus, Grafana - Track record: 30% less downtime, 25% fewer recurring incidents, 100% SLA I'm AZ-104 certified and actively building AWS skills. I'm looking for a DevOps Support or Cloud SRE role where I can apply my production support experience to improve reliability and automate toil. Let's connect..

Experience

9 yrs 2 mos

Total Experience

2 yrs 1 mo

Average Tenure

Current Experience

Cumulus systems

Technical Support Engineer

Dec 2022 – Mar 2026 · 3 yrs 3 mos · Pune District · Hybrid

Provided follow-the-sun infrastructure support – working India daytime to cover Canada's night hours (PST/EST) and Japan's daytime, ensuring 24/7 operational coverage for Hitachi.
Managed 50+ Linux production servers on AWS EC2, maintaining high availability; reduced downtime by 30% via proactive monitoring (Zabbix, Nagios, PagerDuty).
Automated configuration management using Ansible playbooks (patching, service updates, routine tasks), reducing manual effort by 40%.
Supported Docker-based application deployments – container health monitoring, runtime issue resolution, and image management.
Executed CI/CD release activities using Jenkins and Azure DevOps; coordinated with teams across Canada (during their night) and Japan.
Reduced recurring production incidents by 25% through improved alerting, log analysis, RCA, and proactive monitoring.
Maintained 100% SLA compliance for L1/L2 incident resolution, troubleshooting Linux, application, and network issues independently.
Supported AWS operations (EC2, S3, IAM, backup validation) and PostgreSQL health checks (PgAdmin).

Production SupportLinux System AdministrationAWS EC2ZabbixNagiosPagerDuty+4

Bdo india llp ( nativebyte )

Technical Support Engineer | Azure & DevOps Support

Nov 2019 – Apr 2022 · 2 yrs 5 mos · India

Payroll Partners: NativeByte Softwares LLP | ITHub Computer LLP
Cloud & Azure Infrastructure:
Supported on-premises to Azure cloud migration projects including discovery, MAT assessment, testing, and post-migration validation.
Administered Azure Active Directory (Azure AD) for 500+ users including RBAC, MFA, Conditional Access, and hybrid identity management.
Monitored Azure infrastructure using Azure Monitor, Log Analytics, dashboards, and alerting solutions.
DevOps & Automation:
Supported CI/CD deployment pipelines using Jenkins including release validation and deployment coordination.
Deployed application artifacts on Apache Tomcat across production and non-production environments.
Worked with Docker for image creation, Dockerfile management, and container setup activities.
Performed Linux and Windows server administration, troubleshooting, and automation support tasks.
Production Support & Incident Management:
Provided L1/L2 support for enterprise applications including SAP, Tally, APT, and APT NG.
Resolved production incidents and service requests within SLA using BMC Remedy and ManageEngine.
Collaborated with developers, business analysts, and client teams for troubleshooting and Root Cause Analysis (RCA).

Azure Active DirectoryAWSJenkinsDockerLinuxWindows Server+2

Openview technologies pvt ltd

Windows System Admin

May 2018 – Nov 2019 · 1 yr 6 mos · Pune Division

Managed 200+ Windows endpoints for enterprise clients (Vodafone, MasterCard, TalkTalk, Scotia); deployed desktop images using WDS/SCCM with 100% success rate.
Resolved 50+ monthly incidents within SLA using BMC Remedy.
Administered McAfee ePO (antivirus updates, encryption, vulnerability management) and monitored system health via Nexthink.
Supported secure remote access: VPN (Cisco AnyConnect, Pulse Secure), YubiKey authentication, and endpoint compliance.

System AdministrationTechnical SupportBMC Remedy

Tech mahindra (openview technologies)

System Engineer

May 2018 – Nov 2019 · 1 yr 6 mos

Managed 200+ Windows endpoints for enterprise clients (Vodafone, MasterCard, TalkTalk, Scotia); deployed desktop images using WDS/SCCM with 100% success rate.
Resolved 50+ monthly incidents and service requests within SLA using BMC Remedy ticketing system.
Administered McAfee ePO (antivirus updates, encryption, vulnerability management) and monitored system health using Nexthink (CPU, disk, logs).
Supported secure remote access – VPN (Cisco AnyConnect, Pulse Secure), YubiKey authentication, and endpoint compliance checks in collaboration with security teams.

City pride multiplex

Information Technology Trainee

Jul 2015 – Jul 2017 · 2 yrs · Pune Division

Managed online and offline movie ticket booking operations across multiple multiplex locations.
Handled cashier operations, customer transactions, and daily payment reconciliation activities.
Provided operational and system support for ticketing systems across 5 multiplex branches.
Assisted in troubleshooting system and booking-related issues to ensure smooth customer experience.
Coordinated with operations teams to maintain uninterrupted day-to-day multiplex activities.
Supported basic IT and system administration activities related to ticketing and booking operations.

DevOps