Muralidharan Vasudevan

CEO

Bengaluru, Karnataka, India20 yrs 9 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven track record in customer-centric delivery management.
  • Expertise in leading cross-functional teams for IT solutions.
  • Strong client relationships driving exceptional satisfaction.
Stackforce AI infers this person is a Delivery Manager in IT Services with a focus on customer satisfaction and technical solutions.

Contact

LinkedIn

Skills

Core Skills

Customer SupportService Delivery ManagementNetwork Management

Other Skills

VirtualizationTeam ManagementData CentersTest Automation FrameworkCustomer ExperiencePerformance ManagementChange ManagementPeople ManagementCisco SecurityService OrchestrationNetwork AutomationTest AutomationCisco TechnologiesSwitchesTechnical Leadership

About

As a dynamic and results-driven Delivery Manager with a diverse background in the IT industry and with a track record of successful leadership, I have guided cross-functional teams to deliver complex IT solutions, ensuring exceptional Customer satisfaction through meticulous planning and execution. My expertise as a seasoned consultant enables me to closely collaborate with customers, understanding their unique business needs and implementing tailored IT strategies to drive efficiency and foster growth. Additionally, my technical acumen empowers me to provide expert support to customers, adeptly troubleshooting intricate issues and maintaining a high standard of service excellence. Throughout my career, I have cultivated strong client relationships and consistently achieved outstanding results, making a significant impact in the IT sector as a dedicated Delivery Manager.

Experience

20 yrs 9 mos
Total Experience
10 yrs 4 mos
Average Tenure
18 yrs 2 mos
Current Experience

Cisco

4 roles

Senior Leader

Promoted

Jan 2026 – Present · 5 mos

Leader, Customer Delivery

Jun 2019 – Present · 7 yrs

  • As a dedicated Delivery Manager at Cisco, I led a customer-centric approach, ensuring seamless and positive experiences throughout the customer lifecycle. Spearheading a high-performance team, I meticulously aligned service delivery with customer expectations, surpassing SLAs and driving exceptional customer satisfaction. Leveraging in-depth knowledge of Cisco solutions, I facilitated strategic planning to optimize customer outcomes. I cultivated strong client relationships, addressing escalations with urgency and precision. Adept at translating complex technical issues into comprehensible solutions, I enhanced customer understanding and confidence. My role involved continuous process refinement, contributing to heightened operational efficiency and improved service delivery. A passionate advocate for customer success, I championed training programs, empowering the team to deliver cutting-edge support. This experience underscores my commitment to elevating customer experiences through effective delivery management at Cisco.
VirtualizationTeam ManagementData CentersTest Automation FrameworkCustomer ExperiencePerformance Management+5

Sr Consulting Engineer, Services

Promoted

Jan 2016 – Jun 2019 · 3 yrs 5 mos

  • Lead Engineer in Solution Validations for Network Management, Service orchestration and Infrastructure services for major Service provider and Enterprise Customers like Rakuten, Verizon Wireless, Vodafone Australia and British Telecom
  • Key Responsibilities:
  • On call Technical Support, Scope derivation from Customer requirements
  • Lead Delivery, Test Planning, Schedule Management , Execution, Report Generation & Customer Interaction
  • Key Technologies: SP Cloud, Network Functions Virtualization, Network Management & Orchestration, Network Automation using Python and ROBOT
VirtualizationTeam ManagementNetwork ManagementService Delivery Management

Network Consulting Engineer

Mar 2008 – Dec 2015 · 7 yrs 9 mos

  • On all Technical Support, Network Validation and Automation Engineer
  • Key Customers : Verizon Wireless , Facebook. Google , JPMC
  • Key Responsibilities :
  • Network Validation and Automation, test Plan Preparation, Test Report Generation
  • Key Technologies: Routing & Switching, Network Management, Python Scripting

Hcl technologies

Technical Staff

Jul 2005 – Feb 2008 · 2 yrs 7 mos

Education

Periyar University, Salem

Masters in Softwsre Engineering — Computer Software Engineering

Jan 2000 – Jan 2005

Stackforce found 100+ more professionals with Customer Support & Service Delivery Management

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