Asish Pati

Operations Associate

Pune, Maharashtra, India4 yrs 8 mos experience

AI ML PractitionerHighly Stable

Key Highlights

Proven track record in team management and operational excellence.
Expertise in Cloud technologies and complex systems integration.
Strong strategic planning abilities driving product and technology strategies.

Stackforce AI infers this person is a Technical Support Manager with expertise in VoIP and operational management in high-tech environments.

Contact

Skills

Core Skills

Technical SupportOperations Management

Other Skills

Customer SatisfactionCustomer ServiceTechnical TroubleshootingCross-Functional CollaborationTicket ManagementKnowledge Base DevelopmentEscalation HandlingPerformance MetricsVoice over IP (VoIP)Problem SolvingTroubleshootingSQLJavaJavaScriptXML

About

Innovative and results-oriented professional with extensive hands-on experience in team management, operational management, and quality assurance within high-tech environments. I have a proven track record of bootstrapping successful teams and enhancing processes to drive revenue, efficiency, and market share. With a solid background in software engineering and design, I specialize in diverse areas including Cloud technologies, automation, scripting, networking, and telecom products. My expertise extends to VOIP, SIP, RTP/RTCP/SRTP, and a range of networking protocols, allowing me to navigate complex systems integration and customer escalation scenarios effectively. Equipped with strong strategic planning abilities, I excel at defining product and technology strategies that meet client needs. My multifaceted experience spans engineering, user experience, innovation, quality assurance, and customer support. I am interested in connecting with professionals seeking a dedicated Technical Support Manager or Delivery Manager to drive success through operational excellence and innovative solutions. Let’s connect to explore potential collaboration opportunities.

Experience

4 yrs 8 mos

Total Experience

3 yrs 6 mos

Average Tenure

1 yr 1 mo

Current Experience

Avaya

Technical Support Manager

May 2025 – Present · 1 yr 1 mo · Pune, Maharashtra, India · On-site

I specialize in leading high-performing support teams to deliver outstanding customer experiences. With a strong foundation in technical troubleshooting, customer service, and cross-functional collaboration, I bridge the gap between technical solutions and customer satisfaction.
Over the years, I’ve developed a deep understanding of support operations, including ticket management, knowledge base development, escalation handling, and performance metrics. I thrive in fast-paced environments where timely problem resolution, clear communication, and continuous improvement are critical to success.
My leadership style focuses on mentoring and empowering team members, fostering a culture of accountability, empathy, and technical excellence. Whether it’s implementing new support tools, optimizing workflows, or resolving complex issues, I bring a strategic mindset with hands-on execution.

Customer SatisfactionCustomer ServiceTechnical TroubleshootingCross-Functional CollaborationTicket ManagementKnowledge Base Development+4