Akhilesh Bhargav

Product Manager

Faridabad, Haryana, India6 yrs 11 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in Cisco Service Provider Automation tools.
  • Proficient in network management and troubleshooting.
  • Strong background in technical support and customer service.
Stackforce AI infers this person is a Networking and Automation Specialist in the Telecommunications industry.

Contact

Skills

Core Skills

Network Management Systems (nms)AutomationTechnical Support

Other Skills

Shell ScriptingPython (Programming Language)Linux System AdministrationVMware vCenterKubernetesServer AdminElement Management SystemsNetwork ServicesCCNASecurityHome AutomationNetwork SecurityCall LoggingNetwork EngineeringElectronic Engineering

Experience

6 yrs 11 mos
Total Experience
1 yr 8 mos
Average Tenure
3 yrs 4 mos
Current Experience

Cisco

Technical Consulting Engineer

Feb 2023Present · 3 yrs 4 mos · Bengaluru, Karnataka, India · Hybrid

  • ● Provide L3 technical support for Cisco Service Provider Automation
  • tools: EPNM, CPNR, NSO, and CNC.
  • ● Troubleshoot and resolve complex cases related to DNS/DHCP, IPAM
  • (CPNR), provisioning, and service automation.
  • ● Perform root cause analysis (RCA) and drive permanent fixes to
  • eliminate recurring issues.
  • ● Support customer deployments with RESTCONF/NETCONF API
  • integrations and advanced provisioning templates.
  • ● Execute software upgrades, patches, migrations, and DR failovers
  • for NMS/EMS platforms.
  • ● Develop and maintain automation scripts (Python, Shell) for log
  • parsing, health checks, and provisioning workflows.
  • ● Collaborate with TAC and engineering teams for bug identification,
  • defect reproduction, and feature enhancement requests.
  • ● Deliver knowledge transfer sessions, product demos, and
  • documentation for customers and peers.
  • ● Act as a trusted advisor to customers by recommending best
  • practices in automation, deployment, and security.
  • ● Provide support for integration of Cisco NMS platforms with
  • third-party OSS/BSS systems.
Shell ScriptingPython (Programming Language)Linux System AdministrationNetwork Management Systems (NMS)VMware vCenterKubernetes+1

Cisco systems india private limited

Consulting Engineer

Feb 2023Present · 3 yrs 4 mos

  • Provide L3 technical support for Cisco Service Provider Automation tools: EPNM, CPNR, NSO, and CNC. Troubleshoot and resolve complex cases related to DNS/DHCP, IPAM (CPNR), provisioning, and service automation. Perform root cause analysis (RCA) and drive permanent fixes to eliminate recurring issues. Support customer deployments with RESTCONF/NETCONF API integrations and advanced provisioning templates. Execute software upgrades, patches, migrations, and DR failovers for NMS/EMS platforms. Develop and maintain automation scripts (Python, Shell) for log parsing, health checks, and provisioning workflows. Collaborate with TAC and engineering teams for bug identification, defect reproduction, and feature enhancement requests. Deliver knowledge transfer sessions, product demos, and documentation for customers and peers. Act as a trusted advisor to customers by recommending best practices in automation, deployment, and security. Provide support for integration of Cisco NMS platforms with third-party OSS/BSS systems.

Rakuten mobile, inc.

Assistant Manager L1/L2 NMS

Oct 2021Jan 2023 · 1 yr 3 mos · Gurugram, Haryana, India · On-site

  • ● Managed Cisco EPNM & DCNM platforms for Rakuten’s global NMS
  • infrastructure.
  • ● Executed software upgrades, patches, and fixes across OSS/NMS
  • components.
  • ● Handled daily activities in fault, configuration, performance, security
  • management, and provisioning.
  • ● Performed daily health checks, backups, server maintenance, and
  • switchover operations for high availability.
  • ● Created incident reports, RCA documentation, and SOPs for
  • operational consistency.
  • ● Coordinated with field engineers, O&M teams, and vendors to resolve
  • critical incidents.
  • ● Contributed to application migrations, DR drills, and system
  • performance tuning.
Technical SupportServer AdminNetwork Management Systems (NMS)Element Management SystemsNetwork ServicesCCNA

Velocitai digital (client: rakuten)

Assistant Manager

Oct 2021Jan 2023 · 1 yr 3 mos

  • Managed Cisco EPNM & DCNM platforms for Rakuten’s global NMS infrastructure. Executed software upgrades, patches, and fixes across OSS/NMS components. Handled daily activities in fault, configuration, performance, security management, and provisioning. Performed daily health checks, backups, server maintenance, and switchover operations for high availability. Created incident reports, RCA documentation, and SOPs for operational consistency. Coordinated with field engineers, O&M teams, and vendors to resolve critical incidents. Contributed to application migrations, DR drills, and system performance tuning.

Bharti airtel

Network Engineer

Mar 2021Sep 2021 · 6 mos · Manesar, Haryana, India · On-site

  • ● Delivered L1/L2 support for Bharti Airtel’s IP CEN Backbone Network
  • across PAN India, including IOS upgrades, daily operations, and troubleshooting of hardware, logical, and node isolation issues.
  • ● Monitored and managed multi-vendor network alarms (Cisco, Huawei, Nokia), coordinating with O&M teams for fault restoration
  • and implementing proactive solutions to recurring issues.
  • ● Handled documentation, CRQs, and change control, while extracting
  • logs, inventory, and backups from NMS for network optimization.
  • ● Escalated critical issues promptly to management and ensured
  • smooth operations through 24×7 shift support, daily reporting, and
  • collaboration with NOC teams.
Technical SupportCCNA

V5 global services pvt. ltd – (client: bharti airtel)

Network Engineer

Mar 2021Sep 2021 · 6 mos

  • Delivered L1/L2 support for Bharti Airtel’s IP CEN Backbone Network across PAN India, including IOS upgrades, daily operations, and troubleshooting of hardware, logical, and node isolation issues. Monitored and managed multi-vendor network alarms (Cisco, Huawei, Nokia), coordinating with O&M teams for fault restoration and implementing proactive solutions to recurring issues. Handled documentation, CRQs, and change control, while extracting logs, inventory, and backups from NMS for network optimization. Escalated critical issues promptly to management and ensured smooth operations through 24×7 shift support, daily reporting, and collaboration with NOC teams.

Weebox ltd

Technical Support Engineer

Aug 2020Dec 2020 · 4 mos · Haryana, India · Remote

Securico electronics india limited

2 roles

Technical Support Engineer

May 2019Mar 2021 · 1 yr 10 mos

  • ● Configured and troubleshot intrusion/fire panels, IP/Analog cameras,
  • and VMS systems.
  • ● Provided on-site and remote technical support, ensuring timely
  • resolution of customer issues.
  • ● Supported product testing, debugging, and rollout of new features.
Technical SupportSecurityHome AutomationNetwork Security

Consulting Engineer

May 2019Mar 2021 · 1 yr 10 mos

  • Configured and troubleshot intrusion/fire panels, IP/Analog cameras, and VMS systems. Provided on-site and remote technical support, ensuring timely resolution of customer issues. Supported product testing, debugging, and rollout of new features.

Education

rawal institution

Bachelor of Technology — Electronics and Communications Engineering

Jan 2015Jan 2019

Rawal Institute Of Engineering Technolog

Bachelor of Technology

VIDYA MANDIR PUBLIC SCHOOL

Class XII (CBSE)

VIDYA MANDIR PUBLIC SCHOOL

Class X (CBSE)

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