ROBIN SINGH

Customer Success Manager

Bengaluru, Karnataka, India5 yrs 8 mos experience

Key Highlights

Expert in driving customer success and engagement.
Proven track record in managing enterprise accounts.
Skilled in cross-functional collaboration for seamless customer experience.

Stackforce AI infers this person is a Customer Success Manager with a strong background in SaaS and technical operations.

Contact

Skills

Core Skills

Customer SuccessCustomer EngagementCustomer Success OperationsCustomer SatisfactionOperations ManagementData AnalysisFitness Training

Other Skills

GainsightTableauCommunicationCustomer ServiceSalesforceServiceNowBackup & Recovery SystemsData Backup SolutionsCitrix CloudcitrixFitness ModelingCorrective ExerciseCustomer Relationship Management (CRM)Customer RetentionCustomer Experience

About

As Customer Success Manager, I focuses on building meaningful relationships and delivering real business value to customers. With experience in managing enterprise accounts, I work closely with customers to understand their goals, align solutions to their needs, and ensure they get the maximum return on their investment. I collaborate across support, sales, and product teams to drive adoption, resolve challenges, and create a seamless customer experience. My approach is simple — be proactive, stay customer-focused, and always look for ways to improve outcomes. Whether it’s onboarding, optimization, or renewal strategy, I aim to turn customers into long-term partners. Key areas I focus on: • Customer engagement and relationship management • Driving product adoption and usage • Identifying growth and expansion opportunities • Managing renewals and reducing churn • Delivering measurable business outcomes I’m always open to connecting with professionals who are passionate about customer success, technology, and creating impact.

Experience

5 yrs 8 mos

Total Experience

1 yr 9 mos

Average Tenure

5 mos

Current Experience

Tech mahindra

Customer Success Manager

Jan 2026 – Present · 5 mos · Bengaluru · Remote

Customer Success Manager | Driving Value, Growth & Long-Term Partnerships
As a Customer Success Manager, I focus on building strong relationships with customers and ensuring they achieve maximum value from the solutions they invest in. My role bridges the gap between business goals and product capabilities—helping customers adopt, optimize, and scale effectively.
I work closely with cross-functional teams across Support, Sales, and Product to deliver a seamless customer experience. From onboarding and enablement to strategic reviews and renewals, I take a proactive approach to identify opportunities, mitigate risks, and drive measurable outcomes.
Passionate about customer advocacy, I aim to turn satisfied customers into long-term partners and champions.

GainsightTableauCustomer SuccessCustomer Engagement

Cisco

Customer Success Associate (Network & Technical Operations)

Dec 2022 – Oct 2025 · 2 yrs 10 mos · Bengaluru · On-site

Streamlined customer support operations by coordinating between engineering, TAC, sales, and account teams,
ensuring timely resolution of customer-reported issues and consistent SLA adherence.
Actively monitored customer tickets, escalations, and service requests using Salesforce, ServiceNow, and
internal Cisco platforms, ensuring accurate tracking and follow-ups.
Analyzed recurring customer issues, incident patterns, and service metrics to identify root causes and trends
impacting customer satisfaction.
Supported Customer Success Managers with customer health reports, adoption summaries, and escalation
analysis to assist renewal and retention efforts.
Created and maintained dashboards highlighting customer health scores, SLA compliance, escalation timelines,
and operational risks for leadership review.
Documented SOPs, escalation playbooks, and knowledge articles to improve process consistency, reduce
repeat incidents, and enable faster onboarding of new team members.
Acted as a key communication bridge between customers and internal teams, ensuring customer expectations,
feedback, and concerns were clearly communicated and addressed.
Participated in continuous improvement initiatives by recommending process enhancements based on customer
feedback and operational insights.
Ensured all customer interactions, resolutions, and action items were documented accurately to maintain
audit-ready and scalable processes.

CommunicationCustomer ServiceSalesforceServiceNowCustomer Success OperationsCustomer Satisfaction

Startek

Senior Operations Executive

Jun 2022 – Nov 2022 · 5 mos · Bengaluru, Karnataka, India · On-site

Managed daily operations for multiple client accounts, ensuring SLA, quality, and productivity targets were
consistently achieved.
Tracked and analyzed operational KPIs, preparing detailed reports and dashboards for leadership and client
stakeholders.
Owned client escalations end-to-end, coordinating with cross-functional teams to resolve issues and minimize
recurrence.
Developed and standardized SOPs and workflows, improving service consistency and overall customer
satisfaction.
Collaborated with quality, training, and client stakeholders to align delivery performance with contractual
obligations.
Identified trends and risks in operational performance, providing actionable recommendations to improve client
engagement and retention.
Trained and mentored frontline teams, supporting performance improvement and scalable service delivery.

Backup & Recovery SystemsData Backup SolutionsOperations Management

Wipro

Customer Operation Analyst

May 2020 – May 2022 · 2 yrs · Bengaluru, Karnataka, India · Remote

● Performed data analysis and research across multiple systems, generating insights to identify gaps, risks, and opportunities for
process improvements.
● Assessed and resolved both standard and complex operational issues, escalating critical cases as needed to ensure timely
resolution.
● Executed high-volume transactions with accuracy and efficiency, maintaining compliance with established standards.Created and
maintained process documentation, ensuring workflows were standardized, auditable, and easy to scale.
● Responded to stakeholder requests by compiling, summarizing, and presenting data in structured, client-ready formats. Conducted
data verification and quality audits, reducing errors and improving reporting accuracy.
● Supported process improvement initiatives and special projects, contributing to automation and operational efficiency.Acted as a
subject matter expert for complex processes, mentoring peers and enabling cross-team knowledge sharing.

Citrix CloudcitrixData Analysis

K11 school of fitness sciences

Personal Trainer

Jan 2014 – Jan 2017 · 3 yrs · Mumbai

Assessed clients’ fitness levels and health to create tailored exercise plans.
Conducted individual and group training sessions, ensuring proper use of fitness equipment.
Modified exercise routines based on clients' needs, injuries, or health issues.
Provided guidance on nutrition and health-related inquiries while promoting fitness packages.

Fitness ModelingCorrective ExerciseFitness Training