Jul 2025 – Mar 2026 · 8 mos · On-site

Jul 2024 – Jul 2025 · 1 yr · On-site

Apr 2023 – Jun 2023 · 2 mos · Bengaluru, Karnataka, India · Hybrid

• 1. Analyzed 1000+ agent notes, to identify opportunities to reduce CPO, north-star metric Canada Comms
• 2. Engineered data analysis over 5 data points from 3+ data sources & generated implementable insights
• 3. Identified 50+ problem buckets that drive CPO over 6 categories for Grocery and General Merchandise
• 4. Strategized solutions with 3+ teams for top 6 call drivers post effort estimate analysis across 2 banners

Nov 2020 – Jun 2022 · 1 yr 7 mos · India

• Responsibilities:
• 1. Liaised with the subject matter experts from Azure on the client side of a F&B industry and the development team
• 2. Collaborated with 3+ teams to resolve over 20+ issues and defects & also reduced the customer escalations by 5%
• 3. Centralized and maintained an exhaustive tracker for all the 30+ activities related to the platform support activities
• 4. Gave 8+ KT sessions, spanning around 2 projects which lasted over 6+ days and mentored them during the project
• 5. Spearheaded review calls and analyzed the client requirements of high priority on platform support side of projects
• Achievements:
• 1. Carried out more than 10 deployments & few other platform changes, which were on priority for their live project
• 2. Liaised with senior leadership teams of more than 3 Fortune 500 firms, over the span of 20 months, for 2 projects

Jun 2019 – Jul 2019 · 1 mo · Bengaluru, Karnataka, India

• Responsibilities
• 1. Generated prospective leads for 10+ institutions through 3+ campaigns channels like Email, WhatsApp and calls
• 2. Sourced new sales opportunities through inbound and lead follow-up, outbound cold calls and emails for the clients
• 3. Guided 1000+ students and resolved their admission queries for their career path in MBA, BBA, BCA, B. Tech etc
• Achievements:
• 1. Assisted 100+ Students from all around the country for admission process for various degrees and fee collection
• 2. Efficiently handled 35-50+ lead calls per shift for customers regarding admission-related and college queries
• 3. Fulfilled daily and weekly sales targets through mobile, email, chatbot, and WhatsApp communication channels

May 2018 – Jun 2018 · 1 mo · Atmakur Area, India

• Responsibilities
• 1. Visited 3+ plants and formulated a detailed report after analyzing various processes of production at the Atmakur plant
• 2. Successfully performed 3+ tests, for detecting all industrial effluents, and formulated a strategy to the reduce TDS
• Achievements
• Successfully performed various bottleneck checks and brought down the TDS at the effluent treatment plant by 7%