Suman Sao — Product Engineer

About Section I’m an IT professional with over 7 years of experience in Application Support, Production Support (L2), and Functional Testing, primarily within the banking and enterprise domain. I specialize in ensuring application stability, resolving critical incidents, and supporting business-critical systems with a strong focus on reliability and performance. Recently, I earned the AWS Certified Cloud Practitioner certification and have been building hands-on experience with cloud services such as Amazon EC2, Amazon S3, IAM, and CloudWatch. I’m now actively transitioning into Cloud Support and Application Support roles where I can combine my production support expertise with cloud technologies. In my current role, I handle incident management, perform root cause analysis, and collaborate with cross-functional teams to resolve production issues within SLA timelines. I’ve worked extensively with tools like ServiceNow, Control-M, and SQL-based data analysis to troubleshoot and support live applications. My key strengths include: L2 Application & Production Support Incident Management & Root Cause Analysis SQL & Unix troubleshooting Functional & Regression Testing Stakeholder communication in high-pressure environments I’m particularly interested in roles such as: Cloud Support Engineer Application Support Engineer (L2) Production Support Engineer Support + Testing hybrid roles I’m continuously learning and expanding my cloud and DevOps skills, and I’m open to opportunities where I can contribute to reliable, scalable systems while growing in cloud technologies.

Stackforce AI infers this person is a Cloud Support and Application Support Engineer with a focus on BFSI.

Location: Singapore, Singapore

Experience: 6 yrs 4 mos