Nitish Gupta

Associate Consultant

Gurugram, Haryana, India10 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

10 years of experience in Strategy and Operations.
Proven expertise in data-driven decision making.
Led multi-million dollar savings initiatives.

Stackforce AI infers this person is a Strategy and Operations leader with expertise in Fintech and Healthcare sectors.

Contact

Skills

Core Skills

Customer ExperienceDigital TransformationAnalyticsCustomer EngagementTransition StrategyProgram ManagementCost ReductionGo-to-market StrategySourcing StrategySourcingOperational ExcellenceClient ManagementProject ManagementData AnalyticsAnalytical SupportEtl SolutionsData Visualization

Other Skills

LeadershipTeam ManagementKPI driven interventionsFinancial modelingCross-functional collaborationData analysisSegmentationFunnel optimizationKPI trackingRisk managementChange controlSourcing processVendor negotiationGovernanceProject execution

About

Result driven Strategy and Operations leader with 10 years of experience, specializing in procurement and sourcing strategy, customer experience, digital transformations and implementation, cost optimization, and operational excellence. Proven expertise in designing and executing high impact strategies, leveraging analytics for data-driven decision making. Adept at stakeholder and change management, CxO level communication and cross-functional collaboration. Expertise: Strategy, Transformation, Cost Reduction, Go-to-Market, Sourcing, Vendor Selection, Global Capability Center (GCC), Global Business Service (GBS), Analytics Soft Skills: Problem Solving, Critical Thinking, Client Management, Team Management, Project Management, Communication Technical Skills: Advanced Excel, Steerco presentations, Financial Business Case Development, Initiative Design and Implementation, Tableau, Power BI, Alteryx, Python, VBA

Experience

10 yrs 10 mos

Total Experience

2 yrs 8 mos

Average Tenure

6 yrs

Current Experience

Mckinsey & company

3 roles

Junior Engagement Manager

Jun 2024 – Present · 2 yrs · Gurugram, Haryana, India · Hybrid

Customer Experience Transformations across Banking and other industries
Led a multi-year strategic roadmap and built financial model with ROI impact, enabling 30-40% savings improving digital engagement and lifecycle adoption across customer journeys, supported by KPI driven interventions and ROI
Designed & prioritized 10 initiatives with KPIs and cross-functional dependencies; aligned execution with initiative leads
Collaborated with Product & IT teams to design IVR flows, orchestrated a pilot implementation of initiatives related to IVR and process improvement and validated effectiveness, leading to enterprise-wide roll-out
Responded to customer service transformation RFP for a public sector bank incl vendor selection, bid submission, etc.
Designed an automated WFM model for a private bank’s front staff across branches
Advanced Analytics and AI-enabled Growth Strategy for a retail client
Supervised a cross-functional team of data scientists’ to analytics-led lifecycle interventions to improve customer engagement and spend growth through segmentation and funnel optimization, resulting in revenue uplift of ~10%
Designed the GenAI powered framework to perform funnel conversion analysis, & designed scripts interventions

LeadershipTeam ManagementCustomer ExperienceDigital Transformation

Associate

Promoted

Jul 2022 – Jun 2024 · 1 yr 11 mos · Gurugram, Haryana, India · Hybrid

Transition Strategy for India Operations optimization for a financial client
Led client’s PMO to transition 4k FTEs from a JV to inhouse, achieving ~$40M in annual savings
Defined program governance cadence with leadership & work-streams leads; defined & tracked North Star KPIs / OKRs
Facilitated CXO-level reviews & workstream daily stand-ups; tracked KPI performance & supported decision making
Identified and monitored program risks and prioritized mitigation steps with leadership, defined change control
process, & presented weekly progress, issues, interdependencies, and mitigation steps to senior leadership

LeadershipTeam ManagementTransition StrategyProgram Management

Senior Business Analyst

May 2020 – Jun 2022 · 2 yrs 1 mo · Gurugram, Haryana, India · Hybrid

Go-To-Market and Sourcing Strategy & Implementation across healthcare and other industries
Led GTM strategy & implementation to establish a GCC across IT, Finance, HR roles; yielding $40-50M annual savings
Facilitated strategic workshops with CxOs to define future operating model, migration plan, Knowledge Capture/
Transfer plan, business readiness, SLA/KPI monitoring, change management framework and communications plan
Owned relationship with procurement head for vendor management & negotiation strategy, & owned governance
Partnered with procurement and cross-functional leaders to drive e2e sourcing process during RFS & RFP for scope alignment, draft RFS/RFP documents, milestones tracking

Data AnalyticsOperational ExcellenceGo-To-Market StrategySourcing Strategy

Tresvista

Data Analytics Associate

Feb 2019 – May 2020 · 1 yr 3 mos · Pune/Pimpri-Chinchwad Area

Involved in client managements, project scoping, project management, team management, project execution roles
Helped the financial clients to monitor their health of the business using dashboards
Built an Attrition dashboard for the firm facing higher attrition, to build necessary strategies for the employee retention
Helped a client to predict the future commodity prices which was used as a raw material for their manufacturing plants
Managed a team of 4 analysts and data scientists directly, helping them understand the field, bringing them to speed with the learning of tools and independently handling the projects

Data AnalyticsLeadershipClient ManagementProject Management

159 solutions, inc.

Associate

Mar 2017 – Feb 2019 · 1 yr 11 mos · Pune/Pimpri-Chinchwad Area

Provided analytical support to the client as the sole point of contact from the company
Used Excel and Visual Basic scripts to increase efficiency and automate repeatable tasks
Designed, developed, tested and implemented custom ETL solutions, to create Data Warehouse, that was used for further modelling
Worked extensively across Alteryx, Tableau and Microsoft Excel to extract and analyze the data and draw insights from it
Designed a front-end dashboard for a client over Tableau
Successful completion of several projects roles being individual and team player
Developed several detail and summary reports including line and pie charts, trend analysis report and sub-reports according to business requirement using Excel VBA
Performed complex ad-hoc queries when immediate access to data was required
Managed a team directly for the projects, leading a workstream

Data AnalyticsData VisualizationAnalytical SupportETL Solutions

Reliance

2 roles

Manager

Jul 2016 – Mar 2017 · 8 mos

Part of the project team looking into the Paraxylene Plant (PX4) which is a part of J3 Refinery in Jamnagar Manufacturing Division to be commisioned in the coming months
Area owner of the Fire & Gas System
DCS, ESD and Automation in the plant for various field parameters controlled in the Plant Interface building
Calibration and maintenance of various field instruments
Hot Loop & Cold Loop testing of the instruments

Graduate Engineer Trainee

Jul 2015 – Jul 2016 · 1 yr

Part of the project team looking into the Paraxylene Plant (PX4) of J3 project
Hands on training on MCMS 3500 system of GE (Bently, Nevada)
Involved in FAT (Factory Acceptance Test) and SAT (Site Acceptance Test) activities

Siemens

Intern

Jan 2015 – Jun 2015 · 5 mos · Gurgaon, India

Worked in the Engineering for the DCS of NTPC MEJA Super Thermal Power Plant to be commissioned in 2017.
Worked on the Siemens SPPA-T3000 (SIemens Power Plant Automation)
Involved in the software part like HMIs and Logics building
Major area alloted was De-Mineralised Plant of the Power Plant
Study of Drives & I/O lists, P&IDs
Involved in FAT for the same