Shikhar Prakash — Customer Success Manager

Global Customer Success professional aspiring to transition into Product Management, with 4 years at Cisco working at the intersection of AI, security, and enterprise strategy. I partner with organizations to onboard, operationalize, and maximize value from AI security for the applications they build — ensuring their AI environments are resilient, compliant, and production-ready. I'm currently shadowing Product Managers on Cisco's AI Defense product — translating customer pain points into feature requirements. This hands-on exposure, combined with my ongoing ISB Online Professional Certificate in Product Management (Graduating late 2026), is sharpening my foundation in product strategy, user research, agile development, and data-driven decision-making. Over 4 years in Customer Success, I've built skills that directly translate to strong product thinking: - Managed $1M+ AOV enterprise accounts, acting as the voice of the customer to internal product and engineering teams - Contributed customer insights back to product roadmap discussions across Cisco's cybersecurity portfolio - Ran 1:1 and 1:Many enablement programs for 200+ customers across APJC — a form of product go-to-market execution - Certified Scrum Master with hands-on agile delivery experience My domain focus: AI and Cybersecurity products — an area where I bring rare depth as both a technical advisor and a customer advocate. I understand what enterprise buyers need, where AI deployments break down, and what makes security products actually get adopted. Previously, I built a strong foundation in cybersecurity—spanning EDR, Email Security, DNS Security, MFA, and XDR—successfully managing high-touch accounts and driving risk reduction across global customer bases. Today, I apply that security-first mindset to the rapidly evolving AI landscape. If you're building AI or security products and looking for a PM who speaks both customer and engineering — let's connect.

Stackforce AI infers this person is a Customer Success professional with a focus on AI and Cybersecurity products.

Location: Bengaluru, Karnataka, India

Experience: 3 yrs 10 mos

Skills

Customer Success
Ai Security

Career Highlights

Expert in AI security with strong customer advocacy.
Transitioning to Product Management with hands-on experience.
Proven track record in managing high-value enterprise accounts.

Work Experience

Cisco

Customer Success Specialist (3 yrs 10 mos)

Technical Undergraduate Intern (5 mos)

Bharat Electronics Limited

Trainee (1 mo)

Unschool

Community Influencer (0 mo)

Education

Professional Certificate in Product Management at Indian School of Business

Bachelor of Technology - BTech at Vellore Institute of Technology

AISSCE (CBSE-XII) at Delhi Public School Ghaziabad Society

AISSE (CBSE-X) at Delhi Public School Ghaziabad Society

Shikhar Prakash

Customer Success Manager

Bengaluru, Karnataka, India3 yrs 10 mos experience

AI ML PractitionerAI Enabled

Key Highlights

Expert in AI security with strong customer advocacy.
Transitioning to Product Management with hands-on experience.
Proven track record in managing high-value enterprise accounts.

Stackforce AI infers this person is a Customer Success professional with a focus on AI and Cybersecurity products.

Contact

Skills

Core Skills

Customer SuccessAi Security

Other Skills

Risk ManagementAccount ManagementEndpoint SecurityCustomer SatisfactionBusiness DevelopmentRetrieval-Augmented Generation (RAG)MCP (Multi Agent Protocol)Model Context Protocol (MCP)Agile MethodologiesScrumArtificial Intelligence (AI)Machine LearningData ScienceObject-Oriented Programming (OOP)Data Structures

About

Experience

3 yrs 10 mos

Total Experience

3 yrs 10 mos

Average Tenure

3 yrs 10 mos

Current Experience

Cisco

2 roles

Customer Success Specialist

Aug 2022 – Present · 3 yrs 10 mos · Bengaluru, Karnataka, India

Building and maintaining strong relationships with high-touch accounts to understand their needs and ensure successful adoption of Cisco Security Products.
Providing expert guidance and support to clients in implementing and optimizing security solutions to meet their specific requirements.
Collaborating closely with internal teams, such as sales, support, and product development, to advocate for customers' needs and drive resolutions to any issues or challenges they encounter.
Proactively identifying opportunities for upselling or cross-selling additional Cisco products or services based on clients' evolving needs and goals.
Serving as a trusted advisor to clients, offering strategic recommendations and best practices for maximizing the value of their investment in Cisco Security Products.
Continuously enhancing product knowledge and staying updated on industry trends and advancements to better serve customers and provide informed guidance.
Demonstrating exceptional communication skills and responsiveness to address customer inquiries, provide updates on product enhancements or changes, and ensure overall satisfaction with Cisco's solutions and services.

Risk ManagementAccount ManagementCustomer SuccessAI Security

Technical Undergraduate Intern

Jan 2022 – Jun 2022 · 5 mos · Bengaluru, Karnataka, India

Acquired proficiency in DevOps and pertinent networking concepts essential for the role. Engaged in active observation and learning from seasoned team members to glean insights into ongoing projects, the Customer Lifecycle, and key stakeholders integral to enhancing Customer Experience.

Endpoint Security

Bharat electronics limited

Trainee

Jul 2021 – Aug 2021 · 1 mo · Ghaziabad, Uttar Pradesh, India

Collaborated within the Central Research Lab on the project titled 'Hybrid CNN-LSTM vs LSTM Prediction Model for Air Traffic Control'.
Conducted data preprocessing by cleaning the dataset and carefully selecting variables for the development of multivariate prediction models. Introduced an innovative 1D trajectory prediction approach integrating CNN-LSTM, contrasting its performance with a Stacked LSTM model.

Unschool

Community Influencer

May 2021 – May 2021 · 0 mo · Uttar Pradesh, India

Cultivated and sustained professional and respectful working connections. Provided unparalleled service to customers by attentively addressing concerns and inquiries. Conducted thorough research, collated data from various outlets, and effectively communicated findings. Spearheaded product marketing efforts resulting in an astounding 700% team growth.

Customer SatisfactionBusiness Development