Indhumathi D.

Product Engineer

Bengaluru, Karnataka, India11 yrs experience

Most Likely To SwitchAI ML Practitioner

Key Highlights

Expert in AI and Machine Learning systems.
Proven track record in data analytics and engineering.
Strong leadership in service management and stakeholder engagement.

Stackforce AI infers this person is a Data Analytics and AI specialist with a focus on Fintech and SaaS industries.

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Skills

Core Skills

Data EngineeringData AnalyticsMachine LearningService ManagementStakeholder ManagementProblem Management

Other Skills

TableauRAI Data ModellingData StrategyPythonPowerBIData AnalysisDossierProblem SolvingTidalBMC Control-MInformation TechnologyCertified Software Quality AnalystDiagnoseSoftware Development

Experience

11 yrs

Total Experience

2 yrs 9 mos

Average Tenure

5 yrs 7 mos

Current Experience

Fidelity investments

3 roles

Lead Data Engineer

Promoted

Jan 2024 – Present · 2 yrs 5 mos

Work with AI Data Modelling, Data Strategy, Data Analytics, Data Engineering from different data sources such as Oracle, IBM DB2, Snowflake, SQL Connectors via Python, Tableau, PowerBI, Dossier or any micro-strategy tool.
Work in the prediction on future scope for outages if any while performing any production run. The quick way to avoid any potential outage by understanding the history of the data from ages.
Analytical and Strategical view on getting the ROI and MTTR to the point in case of any potential threat.

TableauRData EngineeringData Analytics

Digital AI/ML Engineer

Jun 2022 – Mar 2024 · 1 yr 9 mos

Research, Built and designing of self-running artificial intelligence (AI) and Machine Learning systems to automate and create predictive models.
Data Analytics over the available platforms [Including Numerify, SNOW & Others] using tableau, PowerBI & Dossier.
Business Intelligence & learnings!

Machine LearningData AnalysisData Analytics

Service Manager

Nov 2020 – Jun 2022 · 1 yr 7 mos

Over 6.8 years of rich experience in Service Management during which have played an integral part of the Analysis outcomes and Continual Service Improvements, involved in the full life cycle of a project, which includes Liaison between multiple groups to handle major Stakeholder meetings.
Primary responsibilities include Analysis for User reported issues, Workarounds and Temporary fixes for live issues, allocation of tasks to team members, mentoring them both technically as well as on non-technical aspects of the project and resolving the issues within agreed SLA. Also have experience in client interactions and involved in the Reports generations and piloting the client calls within the Service Management Process.
Fidelity Investments being a product firm, my primary responsibilities go with the mitigation of any impact in a quicker basis. Decision making and an organized communication skills are something that I carry through out my IT sector which helped in many ways. Trading & Investments, Vendor Engagements, Report Analysis are something that I focus on regular basis.

Data AnalysisProblem ManagementService ManagementStakeholder Management

Cisco

Technical Problem Manager

Feb 2018 – Nov 2020 · 2 yrs 9 mos · Bengaluru, Karnataka, India

Project - Cisco Location
Proactive & Reactive Problem Management.
Area of work: Application & Infrastructure related work [Including Cisco webex & Cisco Networks]
Analytical approach over the provided solutions to prevent any business impacting scenarios. Stake holder connections and Agile movement for the quarterly growth for an ambitious growth.
Strategical connections to the leaders on the prevention of any high impacting incidents.

Problem SolvingProblem ManagementStakeholder Management

Cisco (lti infotech)

Senior System Engineer

Feb 2018 – Nov 2020 · 2 yrs 9 mos

Incident & Problem Management Leadership •Data-Driven Incident Analysis: Spearheaded the analysis of high-volume incident trends to generate executive reports, utilizing historical data to isolate and clarify system faults tied to Known Errors (KEDB). •Root Cause Orchestration: Managed end-to-end problem investigations for critical service disruptions, performing deep-dive Root Cause Analysis (RCA) and implementing long-term corrective measures to reduce recurring incident rates. •Technical Post-Mortems: Facilitated high-stakes post-incident reviews (PIRs) and technical post-mortems, delivering strategic updates to stakeholders and expanding Knowledge Base (KCS) resources to improve first-call resolution.

Cognizant

2 roles

Critical Incident Manager

Feb 2016 – Jan 2018 · 1 yr 11 mos

Project : Ally Financial Inc
The company provides financial services including auto financing, corporate financing, insurance, mortgages, stock brokerage, and online banking. Ally is one of the top auto lenders in the U.S. by volume and is on the list of largest banks in the United States.
Role was to support Incident Management being an Incident Manager and also, support as the change coordinator for the CAB process. To Pilot Client calls to report about the weekly progress of the flow of major incidents.
To provide Rapid awareness and escalation of P1/P2 incidents to the internal management to make them aware of significant impact to their respective applications. Had taken up the event management for first few months of the career additionally for the team stability.
Been a POC to upkeep the project & process related documents like DOU (Document of understanding), KOP (Key operating procedure), Resource management plan, Infra management plan & KT document.

Senior System Engineer

Nov 2015 – Feb 2018 · 2 yrs 3 mos

Production Support & Infrastructure Leadership •Mission-Critical Support: Directed 24/7 production support for high-availability Unix/Linux servers and large-scale PostgreSQL/Snowflake databases, ensuring 99.9% uptime for global operations. •Incident Command & Resolution: Expertly managed P1 and P2 critical incidents, leading technical bridge calls and providing real-time executive communications to minimize business downtime and meet strict SLAs.

Hcl technologies

2 roles

System Engineer

Jun 2015 – Jan 2016 · 7 mos

Client : Constellations Inc. (A wine production company)
Been a CONTROL M and service management Analyst. Worked on TIDAL and SNOW.

TidalBMC Control-MService Management

Software Engineer Intern

Jun 2015 – Nov 2015 · 5 mos

Software Development & Database Optimization •Quality-Centric Engineering: Executed full-cycle development, testing, and debugging for mission-critical applications, establishing strict coding standards that improved overall repository health and code maintainability. •Database Performance Engineering: Refined and optimized PostgreSQL and Snowflake database structures, implementing indexing and schema adjustments that significantly boosted system query speeds and performance.