Siddharth Kakade

Operations Associate

Pune, Maharashtra, India2 yrs 6 mos experience

Highly Stable

Key Highlights

Achieved 95% customer satisfaction across 900+ cases.
Developed automation strategies improving operational effectiveness.
CCNA and DevNet certified with strong technical acumen.

Stackforce AI infers this person is a Cybersecurity professional with strong expertise in network engineering and client engagement.

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Skills

Core Skills

Vulnerability ManagementCustomer SupportNetwork EngineeringAutomation

Other Skills

Operating SystemsIncident InvestigationVulnerability ScanningCustomer SatisfactionTechnical SupportCustomer ExperienceNetwork AutomationNetwork SecurityPythonNetworkingVulnerability ResearchScannersSoftware Development Life Cycle (SDLC)Vulnerability & Risk AnalysisSoftware Integration

About

Driven by a profound personal interest, I'm actively stepping into the dynamic world of cybersecurity, bringing a unique blend of technical insight and a passion for strategic client engagement. While my background is rooted in designing robust network security solutions and leveraging automation with Python to optimize operational efficiency, I've discovered a compelling drive to bridge the gap between complex technical challenges and effective client-centric solutions. My journey has equipped me with a deep understanding of vulnerability analysis, risk mitigation, and security best practices, further solidified by certifications like CCNA & DevNet. I thrive on translating intricate security concepts into clear, actionable strategies. Now, I'm eager to channel this expertise into a role where I can proactively understand client needs, articulate the value of cybersecurity offerings, and foster strong, lasting partnerships. I am seeking opportunities to empower businesses by guiding them through the cybersecurity landscape, ensuring their digital safety and success. Let's connect and explore how I can contribute to your team.

Experience

2 yrs 6 mos

Total Experience

2 yrs 6 mos

Average Tenure

2 yrs 6 mos

Current Experience

Qualys

Technical Support Engineer

Dec 2023 – Present · 2 yrs 6 mos · Hybrid

Managed end-to-end vulnerability lifecycle from intake and initial triage to escalation and resolution.
Applied deep technical knowledge to troubleshoot and validate findings across network and application layers.
Provided in-depth log-based investigations within SLA.
Collaborated with signature teams to develop vendor advisory-based logic, improving assessment efficiency by 15%.
Acted as a critical technical liaison, translating complex findings into clear updates for stakeholders.
Achieved a 95% customer satisfaction rate across 900+ cases, demonstrating strong customer service and communication skills.
Developed troubleshooting guides and knowledge articles to standardize processes.
Mentored 5+ newer team members on secure practices and vulnerability review.

Operating SystemsIncident InvestigationVulnerability ManagementCustomer Support

Cisco

Consulting Engineer

Dec 2022 – Dec 2023 · 1 yr · Bengaluru, Karnataka, India · On-site

Functioned as a proactive Consulting Engineer in Business-Critical Services, collaborating with cross-functional teams to effectively troubleshoot and resolve intricate network risk analysis for enterprise clients, service provider clients, and data centers. Actively contributed to the development of
network designs and proposals for clients, leveraging both technical acumen and business insight. Demonstrated expertise in developing Python scripts and implementing automation strategies to optimize task efficiency within the business unit, resulting in notable improvements in operational effectiveness.
Completed a rigorous training program at Cisco, encompassing technical and soft skills development, which significantly enhanced collaborative abilities in a fast-paced work environment. Achieved CCNA and DevNet certifications, showcasing proficiency in network fundamentals, LAN switching, wireless concepts, routing concepts, infrastructure services, and security fundamentals. DevNet certification enhanced understanding of software development, design, APIs, Cisco platforms, application deployment, security, and infrastructure automation. These certifications provided a well-rounded skill set encompassing networking expertise and software-centric knowledge.
Exhibited a dedication to professional advancement by diligently pursuing certifications while employed and staying informed of industry trends and emerging tools relevant to network support and troubleshooting. This conscientious effort cultivated a deep comprehension of the industry landscape and proficiency in a variety of tools, thereby significantly enhancing problem-solving capabilities and ultimately contributing to elevated levels of client satisfaction

Customer ExperienceNetwork AutomationNetwork EngineeringAutomation