Amitesh Gaurav

Operations Associate

Bengaluru, Karnataka, India7 yrs 7 mos experience
Highly Stable

Key Highlights

  • Proven expertise in technical support and customer care.
  • Certified in SEO and digital marketing strategies.
  • Strong stakeholder management and escalation resolution skills.
Stackforce AI infers this person is a digital marketing and technical support specialist in the SaaS industry.

Contact

Skills

Core Skills

Technical Support

Other Skills

No-Code Development PlatformsREST APIsPhpMyAdminTeraTermtarget processDigital MarketingWeb AnalyticsGoogle AnalyticsSearch Engine Optimization (SEO)Google AdsContent MarketingSocial Media MarketingFacebook MarketingInstagram MarketingSocial Media Optimization (SMO)

About

I joined ZF as an intern and moved up to the position of Assistant Manager through a series of promotions throughout my tenure. I supervised necessary software and hardware upgrades of network elements and operation support systems that require vendor interaction, design, and testing and liaised with stakeholders and clients at multiple levels to understand the requirements of the critical issues and manage the escalations seamlessly. I am also SEMrush qualified content marketing & SEO expert along with a certified social media marketing professional with an aptitude in brainstorming strategies for the amelioration of digital content including SEO/SEM, marketing database, email, social media and display advertising campaigns to attract a customer base, drive traffic, improve conversion rates & optimize digital experience. I hold the ability to manage online communities for execution, optimization, and reporting of digital marketing campaigns on full downstream impact in terms of pipeline and revenue generated. Throughout my tenure, I have demonstrated skills in liaising with internal stakeholders and external agencies to inform campaign execution strategy and requirement planning, based on performance metrics and drive operational efficiencies through process optimization. I further have shown expertise in steering comprehensive research through multiple channels such as social media to target potential markets and prospective leads and convert them into successful sales along with delivering immaculate after-sales support. To know more about me, connect with me on LinkedIn or drop me a line at amitesh.gaurav91@gmail.com

Experience

7 yrs 7 mos
Total Experience
4 yrs 3 mos
Average Tenure
3 yrs 4 mos
Current Experience

Make

2 roles

Customer Care Team Lead

Aug 2024Present · 1 yr 10 mos · Bengaluru, Karnataka, India · On-site

No-Code Development PlatformsREST APIs

Customer Care Specialist (Technical)

Jan 2023Jul 2024 · 1 yr 6 mos · Bengaluru, Karnataka, India · On-site

  • As part of my role, I will assist customers in automating their workflows with the Make platform.
No-Code Development PlatformsREST APIs

Zf group

4 roles

Assistant Manager Technical Support

Promoted

Jan 2022Dec 2022 · 11 mos

  • I oversaw the delivery of unswerving quality after-sales support to clients for different software and hardware faults and provided technical troubleshooting and debugging support to recover from complex network problems in real time. I supervised necessary software and hardware upgrades of network elements and operation support systems that require vendor interaction, design, and testing and liaised with stakeholders and clients at multiple levels to understand the requirements of the critical issues and manage the escalations seamlessly.
Technical Support

Senior Operations and Technical Engineer

Jul 2020Dec 2021 · 1 yr 5 mos

Operations and Technical Support Engineer

Promoted

Jul 2018Jun 2020 · 1 yr 11 mos

Technical Support Specialist

Feb 2018Jun 2018 · 4 mos

Education

Heritage Institute of Technology

Bachelor of Technology — Computer Science

Jan 2012Jan 2016

Digital Scholar

Marketing

Nov 2021Mar 2022

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