Amitesh Gaurav — Operations Associate
I joined ZF as an intern and moved up to the position of Assistant Manager through a series of promotions throughout my tenure. I supervised necessary software and hardware upgrades of network elements and operation support systems that require vendor interaction, design, and testing and liaised with stakeholders and clients at multiple levels to understand the requirements of the critical issues and manage the escalations seamlessly. I am also SEMrush qualified content marketing & SEO expert along with a certified social media marketing professional with an aptitude in brainstorming strategies for the amelioration of digital content including SEO/SEM, marketing database, email, social media and display advertising campaigns to attract a customer base, drive traffic, improve conversion rates & optimize digital experience. I hold the ability to manage online communities for execution, optimization, and reporting of digital marketing campaigns on full downstream impact in terms of pipeline and revenue generated. Throughout my tenure, I have demonstrated skills in liaising with internal stakeholders and external agencies to inform campaign execution strategy and requirement planning, based on performance metrics and drive operational efficiencies through process optimization. I further have shown expertise in steering comprehensive research through multiple channels such as social media to target potential markets and prospective leads and convert them into successful sales along with delivering immaculate after-sales support. To know more about me, connect with me on LinkedIn or drop me a line at amitesh.gaurav91@gmail.com
Stackforce AI infers this person is a digital marketing and technical support specialist in the SaaS industry.
Location: Bengaluru, Karnataka, India
Experience: 7 yrs 7 mos
Skills
- Technical Support
Career Highlights
- Proven expertise in technical support and customer care.
- Certified in SEO and digital marketing strategies.
- Strong stakeholder management and escalation resolution skills.
Work Experience
Make
Customer Care Team Lead (1 yr 10 mos)
Customer Care Specialist (Technical) (1 yr 6 mos)
ZF Group
Assistant Manager Technical Support (11 mos)
Senior Operations and Technical Engineer (1 yr 5 mos)
Operations and Technical Support Engineer (1 yr 11 mos)
Technical Support Specialist (4 mos)
Education
Bachelor of Technology at Heritage Institute of Technology
Marketing at Digital Scholar