Oct 2019 – Jul 2022 · 2 yrs 9 mos · Hyderabad, Telangana, India · Remote

• 3 years of development experience in ServiceNow in various modules such as Incident Management, Change Management, Problem Management, Service Catalog, Order Guides, Service Level Management, Notifications.
• Experienced with Business Rules, UI Policies, Script includes, UI actions, Client Scripts for customizing the tool.
• Designed new Workflows and modifying the existing workflows according to business requirements.
• Have developed applications based on business requirements within prescribed limits of schedule. Simultaneously worked Technical Design documents with fully unit tested applications.
• Experience working with Reports and Home Pages.
• Root Cause Analysis for the incidents and interruptions in process flow and providing solutions for the same within the SLA duration.
• Experience on creation of catalog items, wizards, record producers, user guide.
• Good Knowledge and understanding of ITSM/ITIL.
• Development and customization of various modules in ServiceNow to fulfill the client requests in an ongoing IT Services.
• Expertise on creation of workflows for Service Catalog items in Service-Now.
• Generated JavaScript’s to create Business Rules, Client Scripts, UI Policies and UI Actions.
• Good understanding and hands-on Glide Forms, Records, Scratchpad, AJAX and Glide System used in UI Actions, Business Rules, Client Scripts.
• Managed roles and permissions, group creations.
• Service-Now Administration and Production support including maintenance of lower life cycle instances.
• Hands on experience adhering Agile, Test-Driven Development.
• Strong team player, ability to work independently and in a team as well, ability to adapt to a rapidly changing environment, commitment towards learning, Possess excellent communication, project management, documentation, interpersonal skills.
• Experienced in Connecting with Stack holder.

Jul 2017 – Apr 2018 · 9 mos · Chennai, Tamil Nadu, India