Sep 2025 – Present · 9 mos · Abu Dhabi Emirate, United Arab Emirates · On-site

• Network Migration, implementation and Design. Responsible for migration project of Etihad Airways supporting the Architecture, implementation and Operational integrity of the airlines critical network and security infrastructure ensuring highest level of performance, security and scalability across technologies.

Feb 2023 – Sep 2025 · 2 yrs 7 mos · Hybrid

• As a High Touch Engineer (HTE) DNA/SDA,Wireless & Enterprise Technologies , We have the responsibility to manage Cisco's Enterprise customers network availability and functionality to achieve their business goals. Deliver technologies, solutions and services customers in need, to expertly manage their networks. handling Technical and management escalations making use of my expertise in Enterprise technologies collaborating with Internal Cisco teams to work closely on resolution of issues and providing post resolution RCA reports.
• Contribute technical content of Cisco Leading and preparing Deployment Guides, Knowledge Base articles and FAQ’s by finding and reporting possible Bug’s and vulnerabilities in cisco Enterprise technologies.
• Providing technical trainings to the Customer on site teams and delivering technical sessions for all enterprise technologies (R&S, Wireless, Security and DNA/SDA)
• Supporting cross technical critical issues for Security (FTD/FMC,ESA and ISE) and SDWNA.
• Performing Technical Audits of the customer setup and providing Problem management support for all critical sites and Technologies.
• Presenting Monthly and Quarterly Business review to the Customer showcasing High-Level Operations Overview
• Achieving recognition form the Senior leadership on providing Above and Beyond support to the Account.

Dec 2018 – Jan 2023 · 4 yrs 1 mo · Hybrid

• Cisco Digital Network Architecture (Cisco DNA) is bridge to an intent-based network. It is an open, extensible, software-driven architecture that accelerates and simplifies your enterprise network operations.
• Software Defined Access (SD-Access) is an Enterprise Networking Solution for Campus Networks.
• In-depth knowledge and understanding in client connectivity issues • Solution includes Cisco Catalyst Switches (Cat9000, Cat3000, Cat6000), Cisco ISE, Cisco WLC, Cisco DNA Center, Cisco Access Points..
• Supporting world wide customers of Cisco by troubleshooting problems at solution level.
• Knowledge of LISP and VXLAN.
• Escalation Management . Good in analyzing the debug logs, crash files and Pcaps.
• Work on Design, Plan, Implementation of software enabled infrastructure technologies SD Access, DNA Center.
• Good understanding in Troubleshooting Assurance and analytics on DNA • Basic understanding of Kubernetes and Docker. And Devnet
• Support the operations of Software Enabled Infrastructure – Service Assurance services
• Familiar with Cisco debug commands for both controllers and APs (both IOS and COS)
• Re-creating customer issues in Lab
• Good Understanding on Linux Troubleshooting.
• Design reviews and use-case testing of pre-production customers.
• Support in configuration and integration of third-party devices (Fortinet / Palo alto firewall, Other vendor WLC’s and switches) into Cisco setup.

Jul 2016 – Dec 2018 · 2 yrs 5 mos · Bengaluru, Karnataka, India · On-site

• Job Responsibilities:
• Providing assistance in installation and maintenance of various Ruckus products and extending support to Enterprise customers and partners worldwide
• Providing technical support to the customers and partners for various technologies and solutions related to Ruckus products while consistently achieving high Customer satisfaction.
• Working on complex problems requiring in-depth fault analysis and troubleshooting skills.
• Working with Engineering on customer driven product requests & enhancements and improving product feature offerings by providing customer feedback to internal cross-functional teams.
• Assisting customers to deploy better indoor/outdoor (Mesh) solutions by leveraging Ruckus best practices in order to minimize operational hurdles.
• Advanced knowledge and troubleshooting experience of wireless networking (802.11a/b/g/n etc.).
• Providing configuration assistance to customer working on ruckus private could and cloudpath controller’s.
• Generating documentation in the form of case notes, best practices, knowledge base articles, RCA, reports.
• Contribute technical content to Ruckus Leading Deployment Guides, Knowledge Base, FAQ’s by finding and reporting possible Bug’s and vulnerabilities in Ruckus devices.
• Internally selected and trained on Brocade ICX switches.
• Confirming, Initiating and processing RMA for the defective units.
• Support customer with troubleshooting various external network components as cisco ASA, Fortinet firewall, Palo alto firewall and other networking components.

Feb 2015 – May 2016 · 1 yr 3 mos · Dubai, United Arab Emirates · On-site

• FEDnet of Government of UAE at DUBAI
• Troubleshooting network and security related issues, concerning routing, switching & security.
• Responsible for Managing and Troubleshooting LAN/WAN the FEDnet network of Govt. of UAE.
• Managing and troubleshooting IPS, Switches, Routing issues.
• Managing and troubleshooting Layer 2 and L3 Switches with VLANs, VTP, STP
• Operation & Maintenance of Federal network management and Security of Government of UAE running all over in UAE i.e. Maintenance of Internet and MPLS links connecting different ministriess (Entities)- Ensuring Proper functioning of Entity network infrastructure.
• Policy/Rule implementation on firewalls(Cisco ASA) across Federal network as per requirement by different entities.Add routes on firewall and Network devices as per the requirement by different ministries. Firewall troubleshooting across the Federal network connectivity and to block the different threats on IT network.Network port activation of Cisco devices as per application need.
• configuration and monitoring of CISCO Iron port C1800 as an Email security appliance and Web Security Appliance, Network monitoring using tools: HP NNMi, HP BSM, Cisco Prime Infrastructure, Citrix command center, stealth watch console, Cisco defence center, HP performance manager.Monitoring on security devices Arbor Pravail, Defense center IPS(Intrusion prevention system)Service management for incident and change management as per ITIL V3 Standard procedure using HP service manager(HPSM).Perform new site relocation in configuring network devices. Making configuration changes as requested by customer. HPSM-(Service Manager- ticketing tool) with ITIL V3 HP NNMi(Network Node manager),OMW(Operations manager for windows),OMi(BSM- Monitoring tool), performance manager,ESA / WSA Email/web security appliance,Defensecenter IPS(Intrusion prevention system),DCNM,PI(PRIME Infrastructure),Gemalto portal,StealthWatch Management Console,Citrix Command center for load balancers ,Arbor

Aug 2014 – Feb 2015 · 6 mos · Hyderabad, Telangana, India · On-site

• Handle the tasks of assigning IP and remote access for various Network Elements
• Responsible for designing, implementing and providing operational support in areas of complex networking environment like routing/switching protocols
• Assigned responsibilities of supporting Project manager in implementing network infrastructure
• Installation and configuration of Cisco Routers 1800 & 3600 series
• Installation and configuration of Cisco Catalyst Switches 2960 & 2950.
• Installation and configuration of Juniper SRX 100H2 security device.
• Perform the tasks of configuring and testing network connectivity.
• Performed responsibilities of troubleshooting network related issues

Aug 2013 – Sep 2014 · 1 yr 1 mo · Rajiv Gandhi international airport Hyderabad · On-site

• Monitoring Cisco core and Access layer Routers (3600, 1800) and Switches (2960 Catalyst Cisco Switches).
• Extending technical support (Installation, configuration, troubleshooting, Up gradation and maintenance) network of Air India locations in Hyderabad, AP.
• To maintain the Air India network 100% on MPLS, ISDN, BROADBAND, routers. I performed all system admin tasks like user management, device management, and backups and ensure high availability of system resources to the end users and to maximize the uptime of doing the necessary work to diagnose, detect and rectify the faults in time.
• Maintaining and monitoring OSPF on Cisco routers.
• Escalating Site-Site VPN and MPLS issues to NOC.
• Troubleshooting connectivity issues within and outside the office for wired connections.
• Supported Windows maintenance for clients in remote locations.
• Maintaining 2Mbps commercial MPLS line.
• Maintaining ISDN & VPN Broadband lines as backup.
• Maintaining and monitoring LAN and WAN Links.
• Creating, Managing and Securing the users and groups.
• Installation, configuration, replication & archiving of IBM Lotus Note client.
• Sapphire ticketing tool.
• Kaspersky antivirus network agent.

Jul 2012 – Jun 2013 · 11 mos · Hyderaba

• Configures, tests, and maintains LAN/WAN equipments and related services
• Identifies, diagnoses, and resolves network problems
• Create and maintain comprehensive documentation for all implemented works
• Assist in preparation of proposals and solution presentations
• Maintain and support company’s LAN/WAN environment
• Windows, business applications, anti-virus protection, email,
• And authentication administration
• Daily maintenance and problem resolution, operating system patches and software
• Upgrades and routine hardware configuration