Aug 2024 – Jun 2025 · 10 mos · Austin, Texas, United States · Hybrid

• Led integration of Agentforce AI and Einstein GPT across Salesforce Sales, Service, and Marketing Cloud—automating multilingual support, email generation, and call summarization using LLMs; reduced case resolution time by 40% and boosted campaign engagement by 25% for clients like AAA.
• Designed a scalable GenAI prompt framework with PII masking, zero-retention enforcement, and toxicity filters to ensure compliance and safety. Improved output accuracy by 20% through contextual prompt enrichment, PoCs, and human-in-the-loop validation.

Dec 2023 – Mar 2024 · 3 mos · Massachusetts, United States · Hybrid

• (academically sponsored)
• Led the development and execution of a strategic product roadmap for Harvard’s Data Science platform (HDSR), aligning platform growth with a sustainable business model.
• Designed scalable, cloud-based solutions to strengthen platform strategy, enhance research collaboration, and improve user experience. Developed financial and operational models to assess monetization opportunities, secure stakeholder buy-in, and ensure long-term platform sustainability across academic and industry partnerships.

Mar 2023 – Aug 2023 · 5 mos · Miami, Florida, United States · Hybrid

• Led the end-to-end go-to-market strategy for Visa’s digital payments platform across Latin America, aligning cross- functional teams to integrate Open Finance, Real-Time Payments, tokenization, and generative AI. Achieved 15% market share growth and increased user engagement by launching interoperable, scalable, and data-driven financial products.
• Oversaw the design and deployment of AI-powered personalization and fraud detection features, leveraging customer insights and regional fintech trends to improve platform efficiency and compliance. Reduced false transaction declines by 25%, boosting approval rates, user trust, and overall payment reliability

Dec 2022 – Mar 2023 · 3 mos · Boston, Massachusetts, United States · Hybrid

• Led strategic evaluation of build vs. buy vs. partner options for a next-generation digital platform, conducting competitive landscape analysis, cost-benefit modeling, and stakeholder alignment to inform executive decisions on product acquisition and in-house development.
• Collaborated with VP of Software and cross-functional teams to assess ERP system capabilities, identify integration gaps, and recommend product enhancements that aligned with Hilti’s long-term digital transformation roadmap.

Jul 2018 – Aug 2022 · 4 yrs 1 mo · Hyderabad, Telangana, India / (San Diego) · Hybrid

• Led cross-functional teams to enhance Snapdragon 8/7+ mobile platforms, achieving 30% performance gains and 25% improvement in device stability for global OEMs through agile execution and data-driven decision-making.
• Collaborated with Google on AOSP to integrate new features, apply critical security patches, and optimize Android system performance—boosting feature adoption and platform stability by 30%.
• Partnered with Meta to drive XR feature development, optimizing on-device ML/AI workloads and achieving up to 16× efficiency in power, compute, and memory for AR/VR devices.
• Directed OS subsystem optimization (battery, multimedia, ML/AI) with Samsung, Google, Meta, and Xiaomi, aligning software with hardware accelerators (NPU, DSP, GPU), reducing release cycles by 40%, and enhancing scalability and customer satisfaction.
• Defined and led the roadmap for on-device AI, applying Qualcomm’s AIMET for low-power, real-time inference in vision, speech, ADAS, and generative AI—achieving up to 16× model efficiency with minimal accuracy loss.
• Optimized Android/Linux frameworks and APIs on Snapdragon platforms; leveraged CI/CD pipelines and cloud-based automation to cut OEM integration time by 35% and improve issue resolution by 40% through an intelligent triage system.

Jul 2017 – Jul 2018 · 1 yr

• - Managed software lab operations for undergraduate programs, overseeing TA scheduling, stipend management, and designing coding assessments, while partnering with academic leadership to streamline planning and ensure seamless course delivery.

Jul 2014 – Jul 2016 · 2 yrs · Bhilai, Chhattisgarh, India

• Led cross-functional collaboration across QA, development, and operations for PSU/government/ONGC projects, streamlining SAP-integrated release cycles and reducing lead time by 40% while ensuring compliant, on-time deployments across supply chain systems.
• Automated SAP workflows for billing, tendering, and procurement, cutting manual effort by 50%, reducing payment delays by 30%, and accelerating integration cycles by 35% to enable faster vendor onboarding and improved operational efficiency.