Sep 2019 – Aug 2022 · 2 yrs 11 mos

• MakeMyTrip Ltd (NASDAQ: MMYT) We own and operate well recognized online brands including MakeMyTrip.com, goibibo.com and redbus.in.
• MakeMyTrip’s comprehensive products and services allow customers to research, plan and book a wide range of travel services and products in India as well as overseas.
• MakeMyTrip’s culture of continuous innovation and “customer first” strategic focus in India’s travel market has allowed it to be the clear leader in the industry and positions it to accelerate the predominately offline hotels and accommodations market online.

Jan 2017 – Sep 2019 · 2 yrs 8 mos

Jun 2005 – Jul 2015 · 10 yrs 1 mo

• A NASDAQ listed Indian multinational company in services domain having interest in Internet business and ITES pertaining to Leisure, Travel and Tourism, is the largest company in its business and have never lost the no. 1 position. MakeMyTrip ranked amongst top 3 best companies consecutively to work for in India by Great Places to Work Survey.
• Simultaneous responsibilities handled globally includes [Real Estate, Facilities, Administration, Procurement, Commercial, Corporate Services, Logistic and Transport, CSR Activities.
• Headed few interesting business verticals i.e. Visa operations and Business Development (contracting)
•  Spearheading functions for establishing company in Indian Market at various locations. Centralized controls and Compliances helped bringing operational costs efficacy.
•  Study the Real Estate Market and forecast the trends and development, tax exempt leasing, tax credit, and value-add opportunities
•  Site selection, Evaluation, due diligence & necessary complacence, Expense planning, Design, Construction, Asset Management, Housekeeping, Security, Administration and Vendor Management.
•  Lease Administration: Charting/mapping and tracking of demographics, critical dates, Imp. Lease abstract i.e. rent bumps, deposits, interests, payments, notices, CAM charge interpretation for audits.
•  Managing entire “electromechanically operated environment”/ “Engineering systems” of large capacities i.e. Power generation/ distribution/ conservation, HVAC, Elevators, Water Softening Plant, Fire Alarm System, fire fighting systems, Water supply & sewage systems etc.
•  Formulate and evolve BCP plans and contingencies for unforeseen events in force-majeure conditions, administrative hassles and strike etc.
•  Provide Regular inputs to Sr. management of company about health of the system, Risk and mitigation strategies.
•  Integrate dash-boards and organizational reporting. Compliance controls and audits.
•  Budgeting, expenses by process re-engineering.

Jul 2015 – Jan 2017 · 1 yr 6 mos · Gurgaon, India

• Group head for Snapdeal, Freecharge and Vulcan express.
• Lead the function along with the team of bunch of facility champions to help create India's most impact-ful digital commerce ecosystem. Managed facility for chain of warehouses all across India
• Encompassing an optimization task of -
• 1.2 million SqFt. area of Office space
• 1.7 million SqFt. warehousing and last mile delivery facilities.
• 15 k plus employees
• 2700 million monthly budget (opex)

Jul 2012 – Apr 2019 · 6 yrs 9 mos

Nov 2002 – Jun 2005 · 2 yrs 7 mos

• Commercial Real Estate industry: The first and largest Private STP of northern India. This witnesses a number of startups scaling their businesses. I laid the foundation and run it successfully. It is now writing several success stories.
•  Land acquisition, construction, project management, Facility management, leasing, contracting and fulfillment to create billions Square-feet of commercial Real estate.
•  Brought and managed Consultants/ Architects On-board. Created and managed supply chain to this high consumption area of construction. Introduced the purchase officers and store management systems.
•  Spearheaded the delivery of first few very modern and large commercial office spaces to city.
•  Build our own in house team of blue collared staff for supporting the needs and demands of MNC clients. The expertise was only available in hotels that time.
•  Was managing 300 direct reportee Staffs in the team of Facilities Management Division,
•  Conceived, financed, marketed, and sold properties.
•  Real-estate consulting, feasibility analysis and marketing design for high-profile clients.
•  Conceptualization, interiors and fit outs.
•  Power generation, Power distribution, servo stabilizers, energy conservation programs and UPS Systems.
•  Installation Operation and Maintenance of Electro-Mechanical Equipment like Air conditioning Diesel Power Plant, Pipe lines, Elevators, Water Softening Plant etc.
•  Water supply & sewage management.
•  Housekeeping & Pantry services which include restaurants, Horticulture services, Coffee shops.
•  Import approvals and custom clearance.
•  Mail room operations & Reprographics, Record management.
•  Auditorium, conference halls and board rooms equipped with projectors and video-conferencing facilities.
•  Building & asset insurance.
•  Security of entire premises and periphery and employee safety program. Fire fighting System- hydrant system, sprinkler system, pumps house operations and Regular Fire Drills.

Nov 2001 – Nov 2002 · 1 yr

• An Outbound Telesales BPO of first Generation. Successfully setting up operations and true learning ground.
• Key Deliverables
•  Setting up telecom infrastructure and managed this with almost 100% success on the very fragile backbone IPLC (third in Noida)
•  Coached the agents about 24/7 working conditions and customer orientation in service industry.
•  Learned and managed the advanced IT infrastructure and 24/7 support systems of an IT company/BPO.
•  Pivotal in maintaining the ISO 9001 Standards
•  Efficiently communicated with inter office and offices abroad i.e. U.K., Canada, &USA
•  Liaised with Govt. and Non Govt. Organization / Agencies i.e. VSNL, DOT, STPI, MTNL, UP Electricity Board, Transport authority, Passport Authority, Law office Etc.
• Providing proper management for preservation of the facility.
• Preparing and managing weekly restoring for staff transport arrangements of various shifts.
• Provide adequate inventory control preservation of supplies, first aid and hygiene kits, equipment and necessary key organizing.
• Provide proper supervision and assigning methods for office places and monthly rents assortment.
• Cafeteria and tuck-shop management
• Handled communication between offshore office and Noida Branch
• Making travel and accommodation arrangement for staff

May 1999 – Dec 1999 · 7 mos

• 6 months expoaure in front office department

Mar 1999 – Nov 2001 · 2 yrs 8 mos

• A five star down-town Boutique hotel
• Key Deliverables
•  Exposed to every aspect of Hospitality management and trained by best professionals.
•  Learned the basics of life and got exposed to the best available modern infrastructures on the globe.
•  The first practical of the professionalism; does not only made me a fervent admirer of the Indian service industry but also inculcated the best values too which are still useful and shall always remain useful
•  Menu planning, inventory ordering, event planning, food order processing, quality control etc.
•  Executing orders of guests and superiors with-in the prescribed configuration with extreme fineness.
•  Conducted induction and training to the Staff

Mar 1998 – May 1998 · 2 mos

• 2 months internship