Venkata Raghavan

Software Engineer

Bengaluru, Karnataka, India24 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in Cisco Webex and UCCX solutions.
Proficient in Agile methodologies and Java development.
Strong background in IVR systems and telecommunications.

Stackforce AI infers this person is a SaaS expert with a focus on contact center and telecommunications solutions.

Contact

Skills

Core Skills

Agile MethodologiesJavaCisco Call ManagerC++Dialogic

Other Skills

LIBWWWPrometheusKibanaAutomationCTIAvaya Communication ManagerJTAPIVoiceXML (VXML)Chaos EngineeringQuarkusCisco Systems ProductsRequirements AnalysisScrumObject-Oriented Programming (OOP)System Architecture

About

Design and Development of Cisco Webex-CC a cloud based Contact Center solution, Cisco Unified Communication On-prem products UCCE and UCCX. Design and Development of IVR systems using Dialogic, ASR TTS such as Nuance, Realspeak, IBM via voice. Well versed in Agile Development methodology. Backlog grooming, architecture, design and development of On-prem and Cloud based products, solutions. Security Blue Belt certificartion. Technologies - Java, Scala, Kubernetes, Kafka, Quarkus, Micro services

Experience

24 yrs 6 mos

Total Experience

6 yrs 1 mo

Average Tenure

8 yrs 4 mos

Current Experience

Cisco systems (india) private limited, bangalore

3 roles

Technical Lead

Feb 2021 – Present · 5 yrs 4 mos · Bengaluru, Karnataka, India

Webex Contact Center
WxCCAI integration with WXCC - Google Dialog flow
IMI integration with WXCC
WxCC CPaaS – Telnyx integration
Bulk upload tool for WXCC

Agile MethodologiesJava

Technical Lead

Oct 2016 – Oct 2019 · 3 yrs · Bengaluru, Karnataka, India

Unified Contact Center Express (UCCX)
SME for Direct Transfer Feature for UCCX
Advanced Supervisor Capabilities
SME for Secure JTAPI for CUCM
Defects, Critical customer cases

Agile MethodologiesJava

Technical Lead

Oct 2016 – Oct 2019 · 3 yrs · Bengaluru, Karnataka, India

Unified Contact Center Express (UCCX)
SME for Direct Transfer Feature for UCCX
Advanced Supervisor Capabilities
SME for Secure JTAPI for CUCM
Defects, Critical customer cases

Wipro technologies

2 roles

Technical Lead

Promoted

Jun 2013 – Oct 2016 · 3 yrs 4 mos · Bengaluru, Karnataka, India

Unified Contact Center Express (UCCX)
Part of Cisco UCCX TLT, backlog grooming, leading features. Leading a scrum team.
SME for UCCX automation infrastructure re-architecture
Cisco Cloud Context Service integration to UCCX.
Single Sign On (SSO) feature for UCCX.

Project Engineer

Feb 2005 – Jun 2013 · 8 yrs 4 mos · Bengaluru, Karnataka, India

Unified Contact Center Enterprise (UCCE).
Responsibilities involved technical guidance in feature and tools development, interfacing with client managers, defect fixing, customer cases, escalations, code, documentation reviews, and mentoring team members.
Sustenance of UCCE components such as Peripheral Gateway (PG), CTISvr, IPCC, Avaya PG, Parent-Child, Symposium AAS.
Skill group Bucket Interval, Agent state direction, Agent team name, SQK 2008 support, Fresh Install, Tech Refresh, Common Ground upgrade, Automation, Migration from DBLib to ODBC, Departmental Hosting, SIP Dialer stabilization, Functional automation.
Represented team multiple times onsite at Cisco client location. Supported UCCE customers on various customer issues, upgrades, new installations.
Tool development such as OPC capture playback, OPC XML unit test, AAS analyzer.

JavaCisco Call Manager

Icope technologies private limited

Systems Engineer

Apr 2004 – Jan 2005 · 9 mos · Bengaluru, Karnataka, India

Product development of ICope Universal IVR
Dialogic Media Server integration to ICope Universal IVR using GlobalCall API, HTTP Client module and Technical support to customers

C++LIBWWWDialogic

Openstream technologies limited

Software Engineer

Jun 2000 – Mar 2004 · 3 yrs 9 mos · Bengaluru, Karnataka, India

Product development of IVR applications SmartMail, SmartBroker, SmartQuotes.
Design and development of features such as development of Telephony Interface using Dialogic GlobalCall API, Outbound call functionality,
toggle input mode, integration of IBM ViaVoice ASR to speech framework, SmartQuote application.

JavaC++Dialogic