Jedidiah ( JD ) B.

Operations Associate

Hyderabad, India13 yrs experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven expertise in IT Service Management and Support.
  • Strong analytical skills with a focus on customer requirements.
  • Leadership experience in managing IT teams and projects.
Stackforce AI infers this person is a skilled IT Support Specialist with a focus on IT Service Management in the technology sector.

Contact

LinkedIn

Skills

Core Skills

It Service Management

Other Skills

Analytical SkillsTroubleshootingITILCommunicationCustomer RequirementsHelp Desk SupportCustomer ServiceKey Performance IndicatorsInfrastructureTechnical SupportIncident ManagementService DeskLeadershipOffice 365Team Leadership

About

Experienced Information Technology Support Specialist with a demonstrated history of working in the information technology and services industry. Skilled in Analysis, Enterprise Software, IT Service Management. Strong information technology professional with a Master of Business Administration (M.B.A.) focused in Finance, General Management from Acharya Nagarjuna University.

Experience

13 yrs
Total Experience
2 yrs 7 mos
Average Tenure
3 yrs
Current Experience

Zelis

Technician II - IT SD

Jun 2023 – Present · 3 yrs · Hyderabad, Telangana, India · Hybrid

Analytical SkillsIT Service Management

Itc infotech

IT Consultant

Apr 2021 – Dec 2022 · 1 yr 8 mos · Bengaluru, Karnataka, India

TroubleshootingITILIT Service Management

Rimini street

2 roles

IT Support Specialist

Apr 2017 – Oct 2019 · 2 yrs 6 mos

  • Rimini Street - Independent Enterprise Software Maintenance and Support for SAP and Oracle E-Business Suite, Siebel, PeopleSoft, JD Edwards, Hyperion and RETEK software.
  • I am part of IT team as IT Support Specialist.
TroubleshootingITILIT Service Management

IT HD Technician

Nov 2015 – Mar 2017 · 1 yr 4 mos

  • Rimini Street - Independent Enterprise Software Maintenance and Support for SAP and Oracle E-Business Suite, Siebel, PeopleSoft, JD Edwards, Hyperion and RETEK software.
  • I am part of IT team as IT HD Technician.
TroubleshootingITILIT Service Management

Australia and new zealand bank

IT Services

May 2011 – Apr 2014 · 2 yrs 11 mos · Bengaluru Area, India

  • Technology Infrastructure Services
TroubleshootingITILIT Service Management

Mnr college of engineering & technology

Asst. Professor

Aug 2008 – Mar 2010 · 1 yr 7 mos · Hyderabad Area, India

  • Asst.Professor in MNR College of Engineering & Technology
  • In-charge of IT Department
  • Student Coordinator.
Communication

Education

Acharya Nagarjuna University

Master of Business Administration (M.B.A.)

Jan 2010 – Jan 2012

Andhra University

B.Tech — Information Technology

Jan 2003 – Jan 2007

Jawahar Navodaya Vidyalaya

High School

Jan 1995 – Jan 2000

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